Subscription FAQ
Are There Restrictions On When You Can Cancel Your Subscription?
No, you can cancel your subscription at any time without any penalty. Simply go to the “Manage Subscription” page to cancel your subscription. If you are on a shared account, only the Admin and Billing Manager can access this page. You can click on your name in the top right corner and select “Manage Subscription” from the dropdown menu to navigate to your Plan Management page. Here you can view the current details of your plan, change to a different plan, update your payment method, and cancel your paid subscription. Reach out to support for more information.
When There Is More Than One User (Seat) Within A Subscription Are The Minutes Shared Between Seats?
Yes. Entitlements within seat subscriptions are pooled at the account level. If an individual user goes over their allotted seat entitlements they simply start consuming from the account's pooled available entitlement.
What Other Rev Products (i.e., Human Transcription, Captions, Subtitles) Are Included In The Subscription?
All subscribers can access both AI transcripts and AI captions as part of their monthly AI minutes. As a paid subscriber, you also get a discount on Human Transcription – 3% for those on the monthly Essentials plan, 10% for those on the annual Essentials plan, 5% for those on the monthly Pro plan, 15% for those on the annual Pro plan, and custom discounts for those on the Unlimited plan.
Does Rev Offer Discounts On Human-Generated Services?
Yes, you can subscribe to Rev to receive discounts on Human Transcription. As a paid subscriber, you can get discounts depending on what plan you subscribe to:
- Essentials: 3% monthly / 10% annual
- Pro: 5% monthly / 15% annual
- Unlimited: Custom discounts
How does Rev Ensure the Security of My Account?
Rev offers multiple layers of account security. We support Single Sign-On (SSO) using SAML 2.0, which can be enforced across a domain or team. We also offer Multi-Factor Authentication (MFA) as an optional setting for all user accounts. Additionally, we provide domain claiming, allowing organizations to manage access across their domain.
Rev takes data privacy very seriously. We do not sell customer data or allow for customer data to be used to train external LLMs, ensuring your content remains private.