What kinds of captioning do you do?
We produce “pop on” captions for pre-recorded video files.
We do not at this time offer “roll up” captions. We also do not offer live / real-time captioning.
How long will captions take?
Video files under 30 minutes long are typically
delivered within 24 hours, often much faster.
For longer recordings or recordings with poor audio quality, it may take an extra day or two.
The turnaround estimate is based on individual video length, not total order size. Large orders
with short videos will still be done quickly. For example, an order with 10 20-minute videos will
only take us 24 hours total.
Generally, you can assume individual files between 1-3 hours will be returned within 4 days and files
over 3 hours will take up to 6 days.
Want a turnaround estimate? Contact us.
How do you define caption quality?
We use the definition provided by the national Described and Captioned Media Program. Quality captioning is:
- Accurate - Errorless transcription is the goal.
Consistent - Uniformity in style and presentation of all captioning features is crucial
for viewer understanding.
Clear - A complete textual representation of the audio, including speaker identification
and "atmospherics" (non-speech information), provide clarity.
Readable - captions are displayed with enough time to be read completely and are in
synchronization with the audio.
Equal - equal access requires that the meaning and intention of the material is
Do your captions meet the FCC requirements?
Yes, we guarantee our caption files meet FCC requirements for open and closed captioning of
Our caption files meet Section 508 requirements for
Do your captions meet the ADA requirements?
Do your captions meet requirements set by Apple, Amazon, Netflix, Hulu, and other online stores?
Yes, we strive to have our caption files meet the requirements of all major online media
platforms and distributors. We always recommend you double-check the content quality and caption
technical requirements before you submit to a third party platform.
How do you protect my content?
We serve many clients with sensitive content, from pre-release films to video reviews of
products not yet announced to the public. Our clients care about content confidentiality and so
do we. Our reputation and our business depend on us protecting the privacy of our clients'
Your content is yours - we will never sell your content or distribute it outside of Rev.
Our workforce is carefully curated and every worker signs a strict NDA and confidentiality
agreement. Our technology platform uses bank-level encryption, combined with best practice
operations, to keep your content secure.
Do you provide a bulk / volume discount?
No. We keep things simple and have only one low price for everyone,
$1.00 per minute. To calculate price, we
round each video up to the nearest minute.
What is the difference between closed captions and subtitles?
Closed captions are intended for deaf or hard-of-hearing viewers. They communicate the video's
spoken content and "atmospherics", which are sound effects that are part of the story.
Subtitles are intended for viewers who can hear the audio, but can't understand the language
spoken. They usually translate the video's spoken and written language into the viewer's language.
Both captions and subtitles use the same file formats, such as .srt and .scc.
Read more about file formats.
What languages can be spoken in the video?
At this time, videos must be in spoken English.
If you have videos in other languages, email us.
What languages can you create subtitles in?
Our core service creates English caption files.
We have a beta offering that translates your video subtitles into multiple other languages.
For more info, please email us with your project size and desired target languages.