Customer privacy & security are critical to our business and yours. We handle sensitive information with the care it deserves.
Storage & Transmission
All customer files are encrypted both at rest and in transit. Communications between you and Rev servers are encrypted via industry best-practices (HTTPS and Transport Layer Security 1.2). TLS is also supported for encryption of emails.
Backup & Recovery
Rev backs up data constantly to prevent any loss or corruption. All Rev & customer data is hosted at Tier IV or III+, SSAE-16, PCI DSS, or ISO 27001 compliant facilities in the United States.
Availability & Access
We maintain a redundant infrastructure with 99.9% uptime. All customer data is accessible to staff only to the extent necessary to perform the required work. And just like our customer support, our Security Team is on call 24/7 to respond to security alerts and events.
Information Security & Privacy
Download Rev's Information Security & Privacy Program Overview
Rev follows best practices handling personally identifiable information (PII) with guidance from the published General Data Protection Regulation (GDPR).
Employees are restricted to handle data required to perform their job. Our staff is trained on proper use of our systems and best practices for security & privacy. All employees have signed confidentiality agreements.
Transcriptionists & Captioners
Revvers (our transcriptionists, translators, captioners, etc.) are vetted through a rigorous screening process and receive training. All Revvers have signed NDAs and strict confidentiality agreements. While actively working on a file, Revvers are required to use our secure and proprietary tools, only accessible through a web-based portal.
Rev is built to work for collaborative and disparate teams. With multi-user accounts, admins can choose to restrict access with intuitive sharing controls.
Rev complies with the most widely-accepted standards and regulations with compliance measures geared to the specific needs of your business.
Retention and Disposal
Customers may request that we purge video, audio, and/or document data from our system via written request. For large companies with recurring needs, we also support periodic purging of data on a customer-specified schedule.
Credit Card Processing
Rev maintains a PCI certification for payment processing. We provide secure credit card payments through a third party payment processor. We store an independent ID associated with an account handled by the processor. Rev does not store the actual credit card information.
Cookies are used to identify users with session data using an unidentifiable string that only makes sense to the Rev system. Explicit personal information, such as an email address or name, do not exist on the cookie.
Additional details of our security & privacy programs are available on request. Please contact our team.