Apr 21, 2021

Verizon (VZ) Q1 2021 Earnings Call Transcript

Verizon Q2 2020 Earnings Call Transcript
RevBlogTranscriptsEarnings Call TranscriptsVerizon (VZ) Q1 2021 Earnings Call Transcript

Verizon (symbol VZ) reported Q1 2021 earnings on April 21, 2021. Read the earnings conference call transcript here.

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Brad: (00:00)
Good morning, and welcome to the Verizon First Quarter 2021 Earnings Conference Call. At this time, all participants have been placed in a listen-only mode, and the flor will be open for questions following the presentation. To ask a question, press star-one on your touch tone phone. If at any point your question has been answered, you may remove yourself by pressing star-two. Today’s conference is being recorded. If you have any objections, you may disconnect at this time. It is now my pleasure to turn the call over to your host, Mr. Brady Connor, Senior Vice President, Investor Relations.

Brady Connor: (00:36)
Thanks, Brad. Good morning, and welcome to our first quarter earnings conference call. This is Brady Connor, and I’m here with our Chairman and Chief Executive Officer, Hans Vestberg, and Matt Ellis, our Chief Financial Officer. As a reminder, our earnings release, financial and operating information, and the presentation slides are available on our Investor Relations website. A replay and transcript of this call will also be made available on our website.

Brady Connor: (01:02)
Before we get started, I’d like to draw your attention to our Safe Harbor statement on Slide Two. Information in this presentation contains statements about expected future events and financial results that are forward-looking and subject to risks and uncertainties. Discussion of factors that may affect future results is contained in Verizon’s filings with the SEC, which are available on our website. This presentation contains certain non-GAAP financial measures. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included in the financial materials posted on our website. The quarterly growth rates discussed in our presentation slides and during our formal remarks are on a year-over-year basis, unless otherwise noted as sequential.

Brady Connor: (01:45)
Now, let’s take a look at consolidated earnings for the first quarter. In the first quarter, we’ve reported earnings of $1.27 per share on a GAAP basis. Reported first quarter earnings include a pre-tax loss from a special item of approximately $ 223 million related to the sale of certain wireless licenses. Excluding the effects of this special item, adjusted earnings per share was $1.31 in the first quarter. On April 8, we announced a recall process for approximately 2.5 million Jetpack units, which impacted some customers enrolled in our distance learning programs. The overall impact included within consolidated operating income was approximately $160 million during the quarter split between $100 million in the business segment and the remaining $60 million in consumer. The impact included within reported and adjusted earnings per share was $0.03 in the first quarter. With that, I’ll now turn the call over to Hans to take us through a recap of the first quarter.

Han Vestburg: (02:48)
Thanks, Brady, and welcome to all for this first quarter earnings call. We marked more than one year since the devastating effects of COVID-19. While we see significant progress in vaccination, customer sentiment and recovery of economy, there is still a lot to go before we’re back to normal. I’m proud how Verizon has responded during this period for all our stakeholders as we have executed on our balanced stakeholder-driven strategy. And, as I said, during the worst period of the pandemic, Verizon will come out stronger as a Company when this is over. During the last 12 months, we have progressed all our position with customers, employees and added great assets on already strong position. And today, we stand stronger than ever to compete in a market and serve our customers.

Han Vestburg: (03:40)
Looking back on the quarter, we amplified and accelerated our strategy through our average 160 megahertz nationwide position in C-Band, and as we laid out in our Investor Day, the combination of C-Band and our millimeter wave place us in a unique position of strength to execute on all 5G opportunities; 5G Home, 5G Mobility and 5G Mobile Edge Compute. On top of that, we’ve all our five vectors of growth in play together with our network leadership and a strong Network-as-a-Service foundation. And the progress we’ve made in the quarter confirms that our strategy is working. We had growth in all our businesses for the first time since the launch of Verizon 2.0. We had growth in both EPS and cash flow. With all these work by our great team, we have a head start in the post-COVID era with a clear and differentiated strategy, diverse go-to-market models, network leadership, industry-leading partner ecosystem and a strong brand, all of which together provides a great platform and foundation to achieve our growth targets for 2021 and beyond.

Han Vestburg: (05:02)
Let me talk you about some of the highlights from the first quarter. Our network team continues to do great things by leading their network performance in the market, as well as deploying more assets than ever before; millimeter wave, C-Band, 4G, 5G and fiber. I have a lot of confidence that this team will accelerate our network leadership. Our unique mix and match model continues to deliver with the migration to unlimited and unlimited premium in the quarter, as well as building on our exclusive offerings like Disney+ and the most recent Discovery+ that was launched earlier in the quarter, and we are pleased with the Discovery+ with the current enrollment rates we have seen so far.

Han Vestburg: (05:48)
Our brand and responsible business framework, Citizen Verizon, continue to set standards in the industry. Verizon was recognized by Fast Company as the Sixth Most Innovative Company in the Corporate Social Responsibility earlier this quarter. Brand Finance recognized us as the Most Valuable Telecom Brand. Within ESG, we have ambitious goals, such as commitment to be net zero in the carbon emission by 2035. Our long-standing focus on diversity, equity and inclusion is evidenced by the fact that we have 100% pay equity by gender globally and by race, ethnicity in the United States, and earlier this week, we have also launched our 2020 ESG Report.

Han Vestburg: (06:37)
We continue with a high level of deployment on millimeter wave and fiber in the quarter and we are on the track to deliver on our operational targets for the year. We brought 5G service to several additional cities. We currently have 30 5G Home and 67 5G Mobility cities live, and more to come. We’ve recently signed our first European private 5G deal with Associated British Ports. We also expanded our 5G Edge partnership with AWS with private 5G and Edge computing to our customers. We continue to scale our Network-as-a-Service strategy across new markets and verticals through a diverse set of partnerships. We have partnered with leading brands across diverse verticals, such as Honda to innovate, connected and autonomous driving, Deloitte and SAP to create a 5G and Edge Computing retail digital platform that will provide retailers with real-time operational data. And Dreamscape and Arizona State University to build and commercialize immersive learning and training.

Han Vestburg: (07:54)
At our Investor Day, we shared with you our plans and commitments for C-Band and Ultra Wideband deployment, which continues to progress well. Our intent is to invest $10 billion of incremental C-Band CapEx to accelerate the integration on this capacity into our network. We’ve recently signed deals with Crown Castle and SBA to accelerate our C-Band deployment and look forward to providing further updates on the build status throughout the year. We have already ordered half of the total network equipment needed from our 5G suppliers to support C-Band deployments in 2021, and the satellite operators are on track to clear the spectrum between third and fourth quarter of 2021 for the first tranche of spectrum.

Han Vestburg: (08:43)
In addition, we continue to expand our Ultra Wideband coverage in Q1. We deployed 3,600 new Ultra Wideband sites and to date we have close to 21,000 sites on air, and on track to reach 30,000 by end of this year. One Fiber form the strategic backbone of our Intelligent Edge Network and we continue to expand fiber deployment and to date we have deployed more than 42,000 route miles. We were also pleased with the low rates we achieved a long-term financing of this critical strategic investment. We view the record investor demand are supportive of our strategy and our financial discipline. Lastly, we were also very proud to offer prominent roles to nine diversity and inclusion financial firms as part of the $25 billion financing.

Han Vestburg: (09:37)
As I outlined earlier, our investments in our network and customers are generating solid revenue growth across all three of our operating groups. Our success in Mix & Match continue to drive uptake of unlimited plans and higher ARPA, supporting year-over-year growth of 2.4% in wireless service revenue, up from 2.2% in the fourth quarter last year. Ronan and his team closed out Q1 with strong momentum, and I’m excited to see their Q2 performance now that almost all of our stores have reopened. In addition, we see solid growth in Fios and with Fios Internet reporting the best first quarter net adds in six years. Additionally, Verizon Media Group continue to contribute meaningful growth, including the second consecutive quarter of double-digit growth year-over-year on the top line. With that, let me ask Matt to provide some deeper insight to the financial of the first quarter.

Matt Ellis: (10:41)
Thank you, Hans, and good morning, everyone. As Hans mentioned in his prepared remarks, the first quarter has been a truly exciting and transformative period for our Company. I am pleased to report that we’re off to an excellent start for the year based on our strong operational and financial performance. We are seeing continued strength in our core business with traction across all five of our growth vectors, driving higher revenues and increased demand for our products and services.

Matt Ellis: (11:07)
With the positive momentum exiting the first quarter and the ongoing recovery of business activity, we are highly confident that our actions in the marketplace all delivered strong results throughout the year. In the first quarter, consolidated operating revenue was $32.9 billion, up year-over-year by 4.0%. High-quality sustainable wireless service revenue growth, a recovery in wireless equipment revenues, strong Fios momentum and excellent digital advertising trends resulted in revenue growth across consumer, business and media. Total wireless service revenues were up 2.4% year-over-year, an acceleration from the 2.2% year-over-year growth that we delivered in the fourth quarter. Additional details on total wireless performance are provided in the financial and operating information and the supplemental earnings release schedules on our website. Total Fios revenues were up 2.5% year-over-year, driven by the strong broadband volumes in recent quarters. Our portfolio of mobility and broadband products and services continues to lead the industry, delivering value to our customers, and we are well-positioned to maintain and expand our leadership position as we enter new markets and broaden our offerings and network capabilities.

Matt Ellis: (12:26)
I’m extremely proud of the team’s execution of our Business Excellence program over the past three years. At the end of the first quarter, we achieved our cumulative cash savings goal of $10 billion well ahead of our year-end 2021 target. We will realize additional benefits moving forward from the ways we’ve improved our operating systems and procedures. As we’ve said previously, we will create additional savings opportunities on a continuous basis beyond this program. The strong revenue performance across our three business segments for the quarter, combined with our best-in-class cost structure and disciplined focus on the business, delivered adjusted EBITDA of $12.2 billion, which represents growth of 2% over the prior year. The Jetpack recall had a 50 basis points impact to adjusted EBITDA margin during the quarter. Brady highlighted the adjusted EPS for the first quarter of $1.31. The growth of 4% reflects the strength in our core business and sets the stage for Verizon to fully capitalize on the opportunities in the marketplace, while giving us excellent momentum relative to our full-year adjusted EPS guidance.

Matt Ellis: (13:38)
Now, let’s review our operating segment results starting with Consumer on Slide Seven. This quarter, we continue to see excitements around our unlimited offerings, 5G capabilities, Mix & Match value proposition, and our best-in-class Fios broadband services. All of this is part of our customer differentiation strategy, which drives deeper and broader relationships with our customers. Starting with Wireless. We had total postpaid activations of 6.4 million for the quarter, up approximately 14%, compared to the same period last year, made up of approximately 2.3 million gross adds and 4.1 million upgrades. First quarter seasonality drove phone net losses of 225,000, which included the last major cohort of disconnects of approximately 90,000 phones related to our Keep America Connected program.

Matt Ellis: (14:29)
Early in the quarter, wireless in-store sales were again tempered by our COVID safety protocols as we saw elevated levels of store closures and limited foot traffic. Beginning in March, the improved COVID environment allow for almost all of our stores to be open. Not surprisingly, we saw our best volume of the quarter in March, producing positive phone net adds in the month. The strong March momentum combined with our new innovative promotional offers positions us well for the second quarter. We continue to be pleased with the quality of the additions we are attracting. Similar to last quarter, over 90% of new accounts came in on an unlimited plan and over 50% of these accounts opted for premium unlimited service. At quarter-end, over 65% of our base was on an unlimited plan with more than 23% of our base taking a premium plan.

Matt Ellis: (15:20)
We have plenty of room to continue to expand these penetration rates and believe that they will grow alongside our 5G adoption rates, which currently resides at 14% of our consumer postpaid phone base. 5G adoption and the customer differentiation associated with our premium and unlimited plans will further benefit our retention efforts, which remained strong in Q1 with phone churn of 0.77% for the quarter. We continue to take a balanced and cost-effective approach to customer retention with strong NPS scores, best-in-class network performance and strong value proposition leading to our excellent levels of customer retention. Turning to Fios …

Matt Ellis: (16:02)
– levels of customer retention. Turning to files. We posted our third consecutive quarter of strong growth and high take rates for our best in class broadband products with consumer Fios internet net ads of 98,000, well ahead of the first quarter, 2020 performance of 59,000. Total Fios internet net ads of 102,000 was the best first quarter performance in six years. This reflects both the quality of the product, as well as the positive sentiment around our mix and match home pricing structure, which provides our customers with unmatched simplicity and optionality. Now, let’s move to slide eight to discuss the consumer financial performance. The higher phone activations in the quarter with a major driver of the 4.7% increase in operating revenues to $22.8 billion. The continued adoption of our unlimited and premium unlimited plans drove a 1.5% increase in consumer wireless service revenue for the quarter of $13.7 billion.

Matt Ellis: (17:02)
This growth comes even as travel paths and our international roaming revenues remain at subdued levels. Strong internet volumes drove the 2.2% increase in consumer Fios revenue to $2.9 billion. While we continue to experience revenue pressure associated with secular video trends, our broadband subscriber growth combined with a shift up in speed tiers, more than offset that pressure and will continue to drive solid revenue performance for us. Consumer segment EBITDA grew 2.8% to $10.4 billion. The EBITDA margin was 45.5% in the quarter, down 90 basis points from the prior year due to higher volumes, which drove increased equipment revenues and associated costs, as well as the Jetpack recall, which had approximately 30 basis points of impact on EBITDA margin for the quarter.

Matt Ellis: (17:52)
Now let’s move to our business segment on slide nine. Our business team continues to lead the industry towards next generation B2B applications. Heinz referenced some of their accomplishments from the prior 90 days, including announcements on Mac and private 5g. In addition, we launched Verizon Frontline, our branding for our advanced network and technology we deliver for first responders. Being the wireless markets cheerleader for public safety, and in all of our other customer groups, puts us in an ideal position with our customers to be their digital transformation partner of choice. Business wireless trends continued their strong momentum in the first quarter of 2021. Postpaid activations were 2 million, with total net adds of 156,000, including 47,000 phones. Remember the Q1 of last year benefited from the COVID related bulk purchases, providing much of the variance for the year over year change in gross and net ads. Public sector demand remains strong, even as distance learning programs settle into a more normal pattern of buying activity. Small and medium business trends improve sequentially, as the team continues to make progress in supporting local businesses as they position for an improving environment.

Matt Ellis: (19:06)
As more stores reopened in early March, not only did consumer volume see a lift, SMB volumes benefited as well, an encouraging sign for the rebound. Our enterprise team continues to assist our customers in their digital transformation and unlock the potential of 5g. Segment postpaid phone churn was 1.01% in the quarter, an improvement of one basis point over the prior year. Our strong churn performance reflects the strength and reliability of our network combined with the full suite of services and solutions that we provide.

Matt Ellis: (19:38)
Let’s now move to slide 10 to review the business financial performance. The high demand for our services and our brand reputation for reliable connectivity have translated into healthy revenue growth with Verizon Business Group. Operating revenues to the business segment was $7.8 billion, up 1.3% year over year, the highest rates of growth since the creation of the business segment in the Verizon 2.0 structure. This growth highlights the success of our business transformation process, as strong wireless service growth of 6.2% offset secular pressure in Wireline. Business segment EBITDA margin was 24.6% in the quarter, down approximately a hundred basis points year over year. The Jetpack recall mentioned earlier, had a more pronounced impact on the business segment, reducing EBITDA margins by about 130 basis points. Now let’s move on to slide 11, to discuss Verizon Media Group. Verizon Media Group continues to deliver strong performance driven by high customer engagement with our brands and demand for our advertising platforms. Total revenue for the quarter was $1.9 billion, up approximately 10.4% from a year ago, the second consecutive quarter of double digit year over year growth. Growth in the quarter was fueled by strong advertising trends growing 26%, including 45% growth in DSP revenues. Revenue from our owned and operated brands grew 13% compared to the same period last year. We saw continued high consumer engagement with strength in sports and finance, as daily active users grew 22% and 8% respectively from the prior year.

Matt Ellis: (21:17)
Let’s now move to our cashflow results in slide 12. Cashflow from operating activities for the quarter totaled $9.7 billion, up approximately $0.9 billion from the prior year driven by our continued operational discipline and net benefits from our liability management activities, which lowered borrowing rates from last year. Capital spending for the first quarter totaled $4.5 billion, as we continue to support traffic growth on our 4g LTE network, while expanding the reach and capacity of our 5g ultra wide band network. This includes approximately $40 million for C-band related items. As a result, free cashflow for the quarter was $5.2 billion up 46% year over year. We made payments of $45 billion in the first quarter to the FCC, the C-band spectrum, one of the recently completed [inaudible 00:22:08] 107. To finance this purchase, we raised over $31 billion in March, in addition to the $12 billion raised in Q4.

Matt Ellis: (22:17)
The weighted average maturity of the C-band borrowings was 17 years, and we achieved a very attractive average cost of funding of 2.5%, benefiting from record order books for our us dollar offerings. We are delighted that the credit rating agencies considered the spectrum asset purchases as strategic and critical to our business operations, and held their rating levels unchanged. The success in the capital markets as a result of our disciplined capital allocation policy, coupled with our consistent track record of delivering on our commitments made to our investors. We exited the core to a net unsecured debt of $137.4 billion, and our net unsecured debt to adjusted EBITDA ratio was approximately 2.9 times. Based on our current cashflow assumptions, we expect how net leverage ratio to be approximately 2.8 times by the end of the year. We will evaluate the level of our cash balance based on the recovery in the economy and developments with the pandemic.

Matt Ellis: (23:17)
Now, let’s review our annual guidance targets on slide 13. As Hans mentioned in his opening remarks, we’re on track to achieve our guidance for the year, which remains unchanged. Reaffirming our comments from the investor day last month, we expect no material impact to our adjusted earnings per share guidance from our C-band program for this year. We do expect C-band related capital spending to be between $2 to $3 billion for 2021, and we will provide updates on the quarterly earnings calls. With that, I will now turn the call back over to Hans to discuss our expectations for the remainder of 2021.

Hans: (23:52)
Thank you, Matt. Let me sum this up in a couple of easy buckets. First of all, our strategy is unchanged, our focus is clear. We’re going to accelerate our multipurpose network strategy, including the C-band that were required. We’re going to focus on amplifying accelerated the five vectors of growth. And we’re going to see with that, that we’re going to deliver on our 2021 commitments, both operationally and financially. And as I said earlier, I feel really good about our position and the team that I have, that they will deliver on that. With that, I hand it over to Brady.

Brady: (24:36)
Thanks, Hans. Brad, we’re ready to take questions.

Brad: (24:40)
Thank you. We will now begin the question and answer session. If you would like to ask a question, please press star one. Please unmute your phone and record your name clearly when prompted. Your name is required to introduce your question. To withdraw your request, please press star two. One moment, please, for our first question. Your first question comes from John Hudlick of UBS. Sir, you may go ahead.

John: (25:09)
Great. Thanks. Morning guys. Hans, can we get your thoughts on the competitive landscape now, and maybe whether the new pricing from Comcast or any other competitive [inaudible 00:25:21] upsets your view of the return to growth, in terms of post-paid phone net ads here in the second quarter. From the last slide there, it looks like you expect some nice acceleration. And then secondly, there’s potentially just a massive amount of federal stimulus money flowing into broadband infrastructure deployment over the next year or two. I realize we’re very early in the process and the rules aren’t laid out yet, but do you think Verizon is in a position to capture some of those funds as you continue your heavy spending on ultra wide band deployment? Thanks.

Hans: (25:56)
Thank you, John. On the competitive situation, as you have seen yourself, it is a competitive market and it’s been for quite a while. But with our model, I can see that we are actually winning in any case, because with our growth trajectory, that we have in all our businesses, and the unique bond that, especially on the consumer side with a mix and match the value proposition. And you saw in the quarter, we continue to do that then. But also, as Matt mentioned, it was a little bit light in the beginning of the quarter because stores that were close to that, et cetera. And then we saw a very good sort of strength in our port ratios and/or growth in the end of the quarter because we have all the stores open.

Hans: (26:38)
So, we look forward to the second quarter and the second part of the year. And as Ronan said, when we have the [inaudible 00:26:45], we believe we’re going to have a good second part of the year. Second quarter is really close to us and what we’ve seen so far, where we feel good about it. So again, we have an overall strategy in order to address the market for consumer that is really working with this step off the migrations and all of that. So in general, we feel good about it. The team is doing well. You saw, we came out with a new [inaudible 00:27:11], and we’ve always had lots of financial discipline. We do this because we know we can actually capture market at the good high quality customers.

Hans: (27:20)
On the infrastructure, as I said, this is in the planning stages. So it’s hard to say if this will go through or not. But on the other hand, I think that what we are telling the administration is of course, that accessibility, affordability, and usability are the three buckets to address the [inaudible 00:27:38]. And when it comes to accessibility, we have to recognize, and I worked in 180 countries with networks, that the networks during the COVID 19 in the west, they were really working well. There were basically no major issues at all. They could deliver, even though traffic moved around. So I think that what we are advocating for, we want that private sector continue to invest in a network, and leading that charge. And then having government work more with the affordability of it, so we have plans that meets all needs for all different customer segments in the market.

Hans: (28:15)
So that’s what we’re advocating for, that’s the same as [inaudible 00:28:19] is advocating for as well. We don’t think that any price regulation would be… That would be counterproductive to the market. So in general, again, it’s very early on, and when it’s a plan that has not been approved and submitted, but at least we’re advocating together with [inaudible 00:28:33] and with our selves, what we think should be the right. Matt, any more comments on the competitive landscape?

Matt Ellis: (28:40)
No, I think you touched on the key points, Hans. The only other thing I’d add is you mentioned the strong momentum coming out of margins of the quarter. You add that with the promotion that we put in place at the start of the month, that we think is an innovative promotion that’s addressing a customer pain point that nobody else has addressed in the past. We’re seeing good traction on that in the early days of that. So, we certainly feel good about the momentum heading into the quarter on the volume side. When you add that in with the financial performance we saw in the first quarter, it was set up nicely for a two Q and the rest of the year.

John: (29:19)
Thanks guys.

Brady: (29:20)
Yeah. Thanks, John. Brad, we’re ready for the next question.

Brad: (29:23)
Thank you. The next question comes from Simon Flannery of Morgan Stanley. Your line is open.

Simon: (29:28)
Right. Thank you very much. Good morning. You had another strong quarter with Fios internet. Perhaps you could just give us a little bit of insight into the sustainability of that. Obviously 2020 was a great year in terms of broadband demand, but you seem to be sustaining that into this year. Is this share? Is this incremental marketing opportunities? And what’s happening with the speed uptiering there? And maybe relate it to that on 5g home. You’ve had a number of announcements here recently; I know we’re headed to 15 million households. But what’s the latest on the ground today and what should we expect through the year? Thanks.

Hans: (30:03)
Thank you, Simon. Yes, we had the good Fios quarter again. Overall, I think the broadband is in demand and our high quality Fios, of course, a great opportunity to perhaps expound on them. I think personally that this will continue. The demand for broadband will continue. We are here starting total revenues and using technology, which is scalable and sustainable in the post era of the COVID, and we are a great position. And that also is going to help me tremendously when we come with five year [inaudible 00:30:38] and all that, because we know how to deal with home broadband. That is an advantage we have to any others that is trying to do fixed wireless access and we’ve been on to it for a long time.

Hans: (30:50)
And as [inaudible 00:30:51] as well. I mean, now we’re up to over 30 markets with 5g home, and we’ve added some 20 very recently, so we are on fire on this right now. We have very big belief in our 5g home. And then later the year when C-band comes, we’re going to add even more coverage on that. And all this is embedded in how it works with the ecosystem from the beginning, and how we have developed our own [inaudible 00:31:19], how to do a self install, how to do all the sort of grievance when it comes to millimeter wave and having a great opportunity to see that our customer gets a fantastic service.

Hans: (31:31)
So all in all, this is a full package that we are bringing to the market in order to have a full scale broadband for the country. I think it’s absolutely the right moment. But don’t forget, on the business side as well, now it’s called 5g internet. On the business side, we are using the same methodology. We are doing the scaling on the same platforms, and we address another market with it. It goes back to a strategy where we had support all the time. We have a network of service and we scale it with different customers.

Hans: (32:02)
… all the time. We have a network service and we scale it with different customers, and that scale will help us with growth, but it also means that with the platform thinking we have that will fall to the bottom line. And if you see in this quarter, all three units are growing and we are bringing all to the bottom line and we still have more to do, but we know how to do it and we have the model.

Speaker 1: (32:23)
Right. Thanks a lot.

Speaker 2: (32:24)
Yeah. Great. Thanks, Simon. Brad, we’re ready for the next question.

Brad: (32:28)
Thank you. The next question comes from Brett Feldman of Goldman Sachs. Your line is open.

Brett Feldman: (32:33)
Yeah. Thanks for taking the question. So earlier this week you announced that you had officially commenced the deployment of your C-Band licenses and that you would expect 100 million POPs to be covered by at least 60 megahertz as we get into March of next year. Equally important to creating that coverage is making sure your customer base is able to use that capacity, which is going to require a fairly significant handset upgrade cycle. You noted that you had just put a new promo into the market this quarter. How are you thinking about stimulating device upgrades over the course of the year? What’s embedded in your guidance in terms of maybe doing more of this? And then just as a follow-up question, you had noted you do expect that the Phase One spectrum will be cleared by 3Q, 4Q, but it seems like you don’t expect to be fully utilizing it until March, so there is a bit of a gap. I was wondering that if there’s anything you can do to close out or that’s just what the supply chain can deliver right now. Thanks.

Hans: (33:28)
Yeah. When it comes to … First of all, I can only say that we are onto a false start on the C-Band. I mean, it’s only some six weeks ago since we can start to talk to our employees, we could talk to the partners, we can talk to the satellite companies or suppliers, and as you have seen, we have already ordered half of the equipment. We have made agreement with the tower Co.s. We have talked to the satellite companies that has reaffirmed that they believe that they can clear this first tranche of the spectrum in the third quarter and fourth quarter, and we actually made a press release yesterday that we are now starting deploying C-Band as well, and that’s six weeks. So the technology team was on fire to make this happen.

Hans: (34:15)
And as I said when we our Investor Day, we said that we worked with the dates we got from the FCC, because we hadn’t talked to anybody. Right now, this is the best dates we have and, of course, we are pushing as much as possible to see that we get this up for our customers as soon as possible in order to get a great experience. And then flowing that over to the phone question. I think that we have seen a great uptake on 5G phones and on unlimited premium, and as Matt said, in the quarter, all the 20% of the unlimited new customers took unlimited premium, that tells you there is a lot of value in it and there is a lot of 5G in it. And with the new promo that Matt talked about, we believe that is going to also drive 5G. So, we believe that what we have in the market right now will continue to grow the 5G base. And as said, this is going faster than what we saw in 4G. So, we will continue to monitor, of course, but we see a good uptake on it.

Hans: (35:13)
And we can also add that when it comes to the iPad that have been just recently launched, it’s also another addition of millimeter wave and how that comes into the whole ecosystem. So, again, we feel good about the uptake and we feel good about the line of products we have and we have the promo supporting it, so that’s going to also may go well together with the C-Band deployments coming later this year then.

Brett Feldman: (35:45)
Okay. Great. Thank you.

Speaker 2: (35:46)
Yeah. Great. Thanks, Brett. Brad, we’re ready for the next question.

Brad: (35:50)
The next question comes from Phil Cusick of J.P. Morgan. Your line is open.

Phil Cusick: (35:56)
Hey, guys. Thanks. I wonder if you can dig into the enterprise and small business results. SMB was up year-to-year, which is great to see. And I’m curious what you see in bookings versus growing revenue this quarter? Thanks.

Hans: (36:09)
Hey, Phil. Thank you. Yeah. One of the hardest hit businesses during the COVID-19 has been small and medium businesses and for the simple reason that they are most vulnerable or these type of things and the economic recession, and we had enormously strong wireless business with SMBs coming into the COVID-19 that actually came down quite a lot. We have seen over the year that we slowly are coming back on that. In this quarter, we actually had a very small growth in SMB. So, as the economy recover, we think our positioning is really good on the wireless side, but also with the 5G Internet, meaning fixed wireless access. I think we have a great combination to support our customers with that on top of some value-added services on top of that. And I know that Tami and her team is working with this every day. I don’t think we’re over it, that SMBs are coming back immediately, but clearly we see some signs of improvement in the base.

Hans: (37:15)
On the large enterprise side, I think we have the tale of two cities here again. I mean, we have certain large enterprises that are really impacted by the COVID-19 and the recession. They are like holding back on investments. Then you have certain that have been fortunate in these tough times to actually grow better and having a lot of demand. So they are investing and that is giving the blended rate that we have right now. And, of course, in the enterprise business, we have the wireline sort of secular, decline in the wireline which will not go away, but the wireless business is coming in, our Mobile Edge Compute is happening. You saw how many announcement we did in the first quarter. We start to see exactly what we have predicted that this year is the year of building the funnel and making these customer commercial. And Tami and her team are working together with Kyle, our CTO, every day to see that the customers are really seeing the benefit of it.

Phil Cusick: (38:14)
Is there any impact here from the One Fiber initiative? Is that helping at all in the enterprise or SMB side, or is it still too early for that?

Hans: (38:22)
I think, on the enterprise side, of course, we have some opportunities with the fiber. But, remember, our priorities was clear. It’s getting fiber to our 4G and our 5G network. That’s really where we get the most bang for the buck, and then we do [inaudible 00:38:37] the enterprise when we have them. On the small and medium, that’s going to take some time, as we had said before, but now when we have the 5G Internet, where we actually have fixed wireless access, we have a really good product for small and medium businesses. So some possibilities in enterprise, but they are also still to come. As we said, it’s more focused on building the network with fiber, right, so we can see that our customer get the experience that they need to have when it comes to our exceptionally great 5G with millimeter wave and C-Band.

Matt: (39:12)
But, Phil, just to follow-on on that, I mean, it is part of, as Hans mentioned previously, about building the network once and then monetizing it different ways. Just as we talk about with wireless and 5G monetizing in different ways, with the fiber we have the same opportunity, too. So as you’re lighting up those cell sites, when you go past an enterprise building, the opportunity to go in there and have more customers or enterprise customers on net rather than paying third-party access absolutely is an opportunity for us to create incremental return on that investment in fiber. So, again, another example of multi-use network.

Speaker 2: (39:54)
Thanks, Phil.

Phil Cusick: (39:55)

Speaker 2: (39:56)
Yeah. Hey, Brad, we’re ready for the next question.

Brad: (39:59)
Thank you. The next question comes from David Barden of Bank of America. Your line is open.

David Barden: (40:05)
Hey, guys. Thanks for taking the questions. I guess, the first one on the Fios revenue. We saw a pretty strong tick up. I know that kind of on a year-over-year basis, there has been a mix shift and an uptake on the higher speed broadband services, but sequentially it’s a big number. I’m wondering if you guys did something on price on the broadband or even on the video that would have contributed to that move? And then the second question, I guess, Matt, you guys threw a lot of numbers out on media, 26% advertising growth, 13% owned property growth, 10.4% total revenue growth. Could you kind of break that down what the moving parts are kind of dragging down some of those bigger high popping numbers? And is this kind of a one-year level set over a depressed 2020 and we’re going to return to some kind of more “normal revenue growth pattern in 2022?” Thanks.

Matt: (41:06)
Yeah. Thanks, David. So if I start with the Fios revenue, what you’re really seeing here is the impact of what the team started. In the first quarter last year, we introduced Mix & Match into our Fios offering. It’s been great for our Consumer business. We introduced it into Fios in the first quarter last year. Obviously, the initial benefit we will see in there got interrupted as the pandemic got under way, but you saw we now have three quarters of very strong volumes starting in third quarter last year, fourth quarter and now again in the first quarter here, our best first quarter in total Fios for six years.

Matt: (41:41)
And so what that means is you’ve got an Internet base of customers in Fios is now more than 5% higher than it was a year ago, and so that’s driving the revenue growth even if you have the secular pressures coming on the video side. It’s really volume created as much as step-ups or anything else, although there are obviously step-ups in there and opportunities to move customers to gigabit service and so on. But the strong volumes based of the quality of service, combined with bringing the Mix & Match there, has worked very well for us in consumer mobility, now working well for us in Fios, and as you saw, we brought the Mix & Match construct into our SMB wireless offerings as well. So, we’re very excited about what that’s going to do.

Matt: (42:23)
On the media revenue side, as you say, the 10.4% up double digits for the second consecutive quarter. You remember both fourth quarter and now first quarter aren’t really lapping COVID impacted quarters, so what you’re seeing here is the benefit of the hard work the team has been doing over the past couple of years and that’s really showing up on the advertising trends as we talked about there. Offsetting that, to your question, how do you get from those higher numbers down to the 10%? Things like search revenue continue to be a headwind and will likely continue to be so, but we’re very encouraged by the advertising and the O&O momentum that we have. And as you say, that’s not a one-year thing as we go forward, and it’s some good momentum. Hans?

Hans: (43:16)
Thank you. David, yeah, I just want to reiterate on the Verizon Media Group. Again, we got back to where we started, the strategy 2018, we reset the business plan and we start to cut costs, then we reshaped all the products all the way from the … owned and operated, all the old brands we combined the ad platform. The work has been immense by the Verizon Media Group team and now we see sort of the fruits of that hard work with the growth in two consecutive quarters with double-digit, so I just want to shout out to the team that this was the plan we set and they are actually delivering on the plan. So, I think we have a great future with these guys. They have clearly a good product portfolio and we know digital is going to be important in the future. So by that, I think we’re in a good position.

David Barden: (44:08)
Thanks, guys.

Speaker 2: (44:09)
Yeah. Thanks, Dave. Brad, we’re ready for the next question.

Brad: (44:12)
Thank you. The next question comes from Michael Rollins of Citi. Your line is open.

Michael Rollins: (44:17)
Thanks, and good morning. I was curious if we could go back to one of the comments you made earlier about Verizon reaching the cumulative cost cutting target of $10 billion, and if you could unpack that in terms of how much have that helped the EBITDA versus the CapEx side of the investment process for Verizon? And then, maybe secondly, how should investors think about the pace going forward of what incremental cost cutting can look like for Verizon over the next three to five years? Thanks.

Matt: (44:54)
Thanks, Mike. And so, look, I’m incredibly proud of the team’s efforts over the past three plus years now as we’ve really lent in on identifying ways to continue to make us more efficient and maintain our position having the best cost structure in the industry, which we think is going to continue to be important going forward, obviously. In terms of your first question, there is a split between both CapEx and P&L items behind the $10 billion. It’s roughly even between those two, where you see that come from. So on the CapEx side, that means we’ve been able to do more deployments for the same amount of money than we would have done previously. That’s allowed us to do some of the things across the network as we continue to transform the network. Not just in deploying 5G, but also the Intelligent Edge Network transformation going on, the One Fiber, that’s the backbone in there as well that’s going to give us benefits for years to come as a result of some of the efficiencies.

Matt: (45:53)
And then on the P&L side, some of those have helped contribute to the bottom line, but some of them have also allowed us to reinvest in the business, so that we can continue to be competitive in the marketplace, continue to bring new promotions and so on to our consumers and you see the value of us doing that. And in terms of the pace going forward, just because we’ve hit the target doesn’t mean we slow down. We will have continuous improvement going forward here. The team’s got good momentum, and the great news is we didn’t coast to the finish line here. We ran through the finish line, we accelerated through the tape. There is a lot more opportunities for us. Obviously, the last year has identified even more items for us. So, as we go forward, we will continue to increase the efficiency of the business both on the income statement and also from a capital side as well, so a lot more to come.

Hans: (46:50)
No, and I just want to agree with Matt. I mean, I think the structural changes on the platform thinking and making the network with the Verizon Intelligent Edge Network, some of those benefits we haven’t even seen yet even with those investments are done. But also the new structure we have in the Group, we have the three strong CEOs running their businesses has also unveiled much more efficiencies than we have seen before and how to run it. So, I agree with Matt. I mean, this is part of our governance constantly to see that we find more efficiencies, because that means that we can be even stronger in the market and having the best cost structure for us is important.

Michael Rollins: (47:29)
And is this a target you would expect to continue to give further updates on and compare it relative to what the initial $10 billion goal was or now that you’ve achieved the goal, does the progress just get wrapped into the totality of financial performance and outlooks for Verizon?

Matt: (47:49)
Yeah. As we go forward here, I mean, obviously, over the past three, four years, as we looked at the opportunities ahead of us, this was a major opportunity, so that’s how we gave a very specific target. As I mentioned, we will continue to work with this. It will be obviously inherent …

Matt: (48:03)
… mentioned, we will continue to work with this. It’ll be obviously inherent in our targets, but, as I think about the biggest opportunities ahead of us over the next three to four years, they’re around growth, everything we’re doing with 5G and all the other parts of our business. That’s why the targets that we gave at the investor day were all about growth, whether that be how quickly we’re going to deploy the C-band that we got, continuing to build that millimeter wave, the total addressable markets for 5G home, for MEC, and then the revenue growth that we talked about over the next five years. We will obviously continue to drive cost savings and efficiencies throughout the business, but the biggest opportunities for us going forward here, when we look at everything in front of us, is driving top-line growth, and we’re very excited about pursuing those.

Mike: (48:52)
Thank you.

Speaker 3: (48:53)
Yeah, great. Thanks, Mike. Brad, we’re ready for the next question.

Brad: (48:57)
The next question is from Craig Moffett of MoffettNathanson. Your line is open, sir.

Craig Moffett: (49:02)
Hi. Comcast significantly changed its pricing in the MVNO to now offer family plan discounts. Can you just talk about the renegotiation that you and the cable industry just had on the MVNO, what your view is of the status of that relationship, and how you see it evolving going forward? Obviously, the new pricing is considerably more aggressive and now sits on top of your pricing, all the way down in family plans up to about four or five lines.

Hans: (49:48)
Hi, Craig. I cannot go into details to any commercial agreements we have, but what I can say is that we feel good about our network as a service strategy, where we have our value set, our own premium brand with Verizon. We have them addressing a certain port, and then we have the Visible, and all of that. That’s the whole idea, and for us, this is accretive. We have a good relationship with our MVNO partners. We see them as enterprise customers, but we also see that this is a creative task because we have all these. Nobody in the market has the same opportunity as we have to play all the way from our premium Verizon, which you heard Matt and me talk about, how we migrate, that we’re doing it in a great job, [inaudible 00:50:32] and team.

Hans: (50:33)
And then we also have the MVNO partners bringing in customers and revenue and the best return on investment. Ultimately, we start building new markets, with Visible and, later on this year, with Tracfone. Then we have an unparalleled position to anyone else in the market to be growing. So I feel good about it. I feel good about the relationship with the MVNOs. We treat them as important enterprise customers, and we will continue to do so.

Matt: (51:00)
[crosstalk 00:51:00]. Yeah. I would agree with everything that Hans said, and the idea of bundle pricing for customers, I think, when we’ve introduced Share Everything Plans back in 2012, so it’s something we’ve been doing for a long time. It makes a lot of sense. As Hans said, we’re glad to have the traffic on our network, and it’s just gives us another opportunity to monetize the network in multiple different ways.

Craig Moffett: (51:27)
If I could just ask one follow-up, do you have any update on the timing of the Tracfone transaction and the progress through regulatory in Washington?

Hans: (51:40)
I think everything we said from the beginning is holding true. The process is continuing as expected, and as I said, it’s the second half of ’21 event when this is going to be approved. So it’s progressing as expected. We don’t believe it’s going to be earlier. We think it’s going to be somewhere in the third quarter, which we said also when we announced this. We will give an update when we know more, but there’s a couple of different events still there. But again, it’s progressing as we expected from beginning.

Craig Moffett: (52:12)
Thank you.

Speaker 3: (52:13)
Yeah, great. Thanks, Craig. Brad, we’re ready for the next question.

Brad: (52:17)
Thank you. The next question comes from Tim Horan of Oppenheimer. Your line is open, sir.

Tim Horan: (52:22)
Thanks, guys. Two quick questions. One, AT&T obviously has phone subsidies for all. Do you think this becomes a permanent fixture in the industry again? Then secondly, business, I think communications networking probably transformed more in the last year than the last decade with a lot more collaboration and conferencing. Obviously, you acquired BlueJeans a year ago. Can you talk about how well-integrated that is for the rest of your communications strategy and go-to-market strategy, and maybe are you creating more UCCaaS products or other bundles of SD-WAN services to go after the business market? Thank you.

Hans: (52:57)
Thank you. On the first comment, you have seen our strategy, how we address the market. I cannot comment what our competition is doing. We feel good about our positioning with the promos we’re coming on right now, and it’s actually resonate with our customers, the migration path we have and all of that. So I don’t think that you’re going to see from us anything like that.

Hans: (53:19)
On the BlueJeans and collaboration tools, we are integrating that every day here, in new settings, with new partners, all the time, because this is a great asset. We’re scaling it right now as we acquired it, so that feels really good. The whole 5G around the mobile edge compute area, which going to need video conferencing, et cetera, or communications services. So there’s a lot more to be done there, and we build that into this event, solutions where Tammy and her team are continuously working with our customers that want to migrate right now. We have great offerings in the market, so we feel good about that, to be part of that transformation in the market, which is offsetting some of the [inaudible 00:54:05] declines that we see as well. So overall, I feel that we have a good position and a good work. Matt, anything more on that?

Matt: (54:13)
No. I think, look, the team’s done a great job over the past 12 months. Remember, we closed this transaction during the pandemic. So the ability to integrate [inaudible 00:54:24], we’ve done it all virtually and remotely, and so a lot of good work going on. As you mentioned, Tim, it’s the opportunity for us to broaden the offerings that we have with our enterprise customers, and some good traction there. So I think they’ve done everything we expected to do at this point.

Tim Horan: (54:44)
Thank you.

Speaker 3: (54:44)
Yeah, great. Thanks, Tim. Brad, we’re ready for the next question.

Brad: (54:49)
The next question comes from Frank Louthan of Raymond James. Your line is open.

Frank Louthan: (54:54)
Great, thank you. Can you walk us through plans for the balance sheet, and then, in particular, would you consider monetizing any assets, like Verizon Media and so forth, to de-lever, and how we should think about the timing for de-levering if that’s changed at all since the analyst day? Thanks.

Hans: (55:12)
Thank you, Frank. Our capital allocation priorities are the same as we said before. Number one, we invest in our business, and I think we’ve been very clear what we’re investing right now, and the CapEx, and the incremental CapEx for the C-band. Then secondly, we have clearly outlined we’re going to put our board in the position to continue to grow the dividend. Matt and I feel really confident about that. And then thirdly is to do as we did after the Vodafone acquisition, to come down again to pre-Vodafone. We call that pre-COVID or pre-C-band right now, because we want the change here. We’re a little bit fashionist, so we’re doing that.

Hans: (55:55)
We see a great moment for that, and we have basically a plan for that, given how we going to generate growth and cashflow over the years. As Matt outlined when we spoke about this last time, four to five years is what we believe it’s going to take us to get there. So that’s what we have in play right now, and no other things are included or no other new updates neither. So we are just happy with the first quarter, where we generated very good cash, which means that the first quarter is in there for us to start doing our work to get back to the pre-C-band financial metrics.

Matt: (56:33)
[crosstalk 00:56:33]. Yeah, Hans, just building on that, the leverage is no change since the investor day. Good first quarter results. As you think about the revenue targets we’ve given for the five years, certainly on track there. The only other balance sheet update I would give you is just on the cash balance. We’ve obviously had that at elevated levels since the start of the pandemic. Given the progress we’ve seen since the start of the first quarter, in terms of the vaccination rates in this country, and then also the stimulus getting passed, we didn’t know if that was going to happen or not. And now, having the auction behind us, we do think that there’s the opportunity for us to start moving cash to what was closer to something, a pre-pandemic level. So now that we’ve got all those things done and we get into the second quarter here, we’ll start work on that.

Frank Louthan: (57:23)
All right, Great. Thank you very much.

Speaker 3: (57:24)
Great. Thanks, Frank. Operator Brad, we’re ready for the next question.

Brad: (57:29)
The next question comes from Colby Synesael of Cowen. Your line is open.

Colby Synesael: (57:34)
Great, thank you. Maybe just to follow up on that, pre cashflow is pretty strong in the quarter, 5.2 billion. It seems like there was some benefit on the working capital side. Just curious if you could talk about how you see that progressing for the remainder of the year. Might be implied in terms of free cash flow for the year, based on your target of 2.8 turns of leverage by year end 2021. Then secondly, I’m not sure if you’ll be able to give it, but I’m curious if you can give us any color in terms of subscriber numbers for the fixed wireless product at this point. And also, just from a housekeeping perspective, what line item are you actually including [inaudible 00:58:13], if it’s anywhere at all? And then also, where is the revenue for that being shown? Thank you.

Matt: (58:20)
Yeah. Thanks, Colby. So, look, absolutely happy with the free cash flow performance in the first quarter. Obviously working capital was part of the benefit in there. As we look at that, there’s a couple of things going in different directions. As we saw the increase in equipment volumes, we saw the device payables, the receivables related to that, increase. As you would expect, that was a benefit on cash flow last year. We said that would be a headwind this year. Hope to be a headwind this year. Absolutely saw that.

Matt: (58:53)
Offsetting that a little bit was the volumes that we saw in March, helped inventory levels, but also, we saw really good customer payments in the month of March too, as those stimulus payments hit. So, as I think about cash flow for the rest of the year, I would expect the device receivables to continue to be a little bit of a headwind as those return to a more normal level after the lower volumes last year.

Matt: (59:18)
Then, obviously, we don’t have cash tax payments in first quarter. Those come through the final three quarters of the year, and, as we mentioned, we had a couple of fateful items in there last year. Still feel good, obviously, about where cash flow is going to play out, so no update on our year end leverage target at this point, but really nice to have a strong first quarter in the banks.

Matt: (59:41)
In terms of the fixed wireless access subscribers, as those expand, we’ll start to disclose them. In terms of where the revenue shows up, you’re seeing that show up in service revenue, as Fios broadband does today. So that’s where the revenue will show up in the income statement.

Colby Synesael: (01:00:01)
So it’s actually in the Fios segment, opposed to-

Matt: (01:00:05)
No, no, no, no, no. I’m just saying the Fios revenues show up in service revenue, so in the same, fixed wireless access will also show up as service revenue.

Colby Synesael: (01:00:12)
On the wireless side?

Matt: (01:00:15)
It’ll be on the wireless service revenue, correct.

Colby Synesael: (01:00:20)
Great, thanks.

Speaker 3: (01:00:22)
Yeah, great. Thanks, Colby. Brad, we’ve got time for one more question.

Brad: (01:00:26)
Your last question comes from Kannan Venkateshwar of Barclays. Your line is open.

Kannan Venkateshwar: (01:00:32)
Thank you. On the margin front, when you look at the consumer segment, you have a tailwind from Fios margins as that revenue stabilizes or potentially starts flatlining due to broadband, or even mix shifts away from video. And then, as volumes pick up and you focus a bit more on volumes over the course of this year, there’s a tailwind, having said there’s a headwind from that. So, if you could just talk about the puts and takes when it comes to margins over the course of the year, in the consumer business, that would be useful. Then secondly, when you think about the stimulus that was passed in December, it looks like some of that money can flow to wireless consumers. The subsidy, the $3 billion subsidy for broadband, I guess some of that could flow to wireless consumers as well. Are you guys starting to see some of that impact? How big of a tailwind do you expect that to be in the second quarter? Thanks.

Matt: (01:01:36)
Yeah. Thanks, Kannan. On the consumer margins, I think we’ve historically produced very good margins across the business there, and I’d expect that to continue going forward. As you identified, there is always a number of puts and takes out there as we move forward. Certainly, Fios is performing very well and is contributing nicely to that, but as you also rightly pointed out, equipment volumes were up significantly year over year. Obviously, that increases the denominator in the margin calculation without really increasing the numerator.

Matt: (01:02:14)
So you’ve got a number of different puts and takes. You’ll have the ongoing impacts of building out the network in there as well. But we feel very good about the margins that we’ll have for the rest of the year within consumer, very much in line with what you would expect. And then, certainly, the seasonality showing up in the fourth quarter with the seasonal volumes that you would expect to see over the course of the holiday period. So it’s certainly to continue to be on track. To meet the EPS guidance we have for the year, consumer margins need to be a strong contributor to that, and I expect them will be.

Matt: (01:02:56)
In terms of stimulus benefits, as I think I mentioned in the comment about the working capital, we’re seeing very good payment patterns from consumers at this point. That’s where I think we’ll see the vast majority of any benefits show up. Those payments were very strong in the first quarter, and I suspect the stimulus bills had something to do with that. But it means that our consumers are in very good shape, as compared to where they otherwise might have been given the impacts of the pandemic, going into the second quarter. We feel good about the outlook for the rest of the year ahead of us.

Kannan Venkateshwar: (01:03:31)
Got it. Thanks, guys.

Speaker 3: (01:03:32)
Yeah, great. Thanks, Kannan. Everybody, we’re done for today. Thank you very much for the participation, and we’ll see you soon.

Brad: (01:03:43)
Ladies and gentlemen, this does conclude the conference call for today. Thank you for your participation and for using Verizon conference services. You may now disconnect.

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