Aug 7, 2020
Uber UBER Earnings Call Transcript Q2 2020
Uber Technologies, Inc. (symbol UBER) reported Q2 2020 earnings in their August 6 conference call. Uber’s ride share revenue was way down, but their food delivery business more than doubled. The stock dipped about 5% after the call. Read the full conference call transcript here.
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Speaker 1: (00:01)
Ladies and gentlemen, thank you for standing by and welcome to the Uber Technologies, Inc. Q2 2020 Earnings Conference Call. At this time all participants lines are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press star one on your telephone. If you require any further assistance, please press star zero. I would now like to hand the conference over to your speaker today. Thank you. Emily Reuter, Investor Relations, please go ahead, ma’am.
Emily Reuter: (00:34)
Thank you, operator. Thank you for joining us today, and welcome to Uber Technologies’ second quarter 2020 earnings presentation. On the call today, we have Dara Khosrowshahi and Nelson Chai. We also have Kent Schofield, and this is Emily Reuter from the Investor Relations team. During today’s call, we will present both GAAP and non-GAAP financial measures. Additional disclosures regarding these non-GAAP measures, including a reconciliation of GAAP to non-GAAP measures are included in the press release, supplemental slides and our filings with the SEC, each of which is posted to investors.uber.com. Please note that we have also posted an updated 2020 investor presentation on our investor page. I will remind you that these numbers are unaudited and may be subject to change.
Emily Reuter: (01:14)
Certain statements in this presentation and on this call may be deemed to be forward-looking statements. Such statements can be identified by terms such as believe, expect, intend and may. You should not place undue reliance on forward-looking statements. Actual results may differ materially from these forward-looking statements and we do not undertake any obligation to update any forward-looking statements we make today. For more information about factors that may cause actual results to differ materially from forward-looking statements, please refer to the press release we issued today, as well as risks and uncertainties included in the section under the caption Risk Factors, and Management’s Discussion and Analysis of Financial Condition and Results of Operations in our annual report on Form 10-K filed with the SEC on March 2, 2020, and in any subsequent Form 10-Qs and Form 8-Ks filed with the SEC.
Emily Reuter: (01:56)
Following prepared remarks today, we will open our call for questions. For the remainder of this discussion, all growth rates reflect year-over-year growth unless otherwise noted. With that, let me hand it over to Dara.
Dara Khosrowshahi: (02:05)
Thanks, Emily, and apologies to everyone about the technical difficulties to start with. On our last earnings call in May, I said that we were planning for a non-linear recovery that varied geographically and that’s exactly what we’ve got, particularly across the US where the reopening has been uneven at best. And while we would have all hoped that by now we’ve had a clear line of sight to the end of the pandemic, hope is not a strategy, and it’s my job to ensure that Uber is well prepared for any scenario.
Dara Khosrowshahi: (02:36)
Before I get into details on our Q2 results, I wanted to recap some of the actions that we’ve taken so far and the trends that we’re seeing today. In the early days of the crisis, we moved at Uber speed to stabilize our Mobility business and to capitalize on the enormous tailwind behind Delivery. More than two-thirds of our cost of revenue and opex, excluding stock-based comp, are not fixed, so simply if a trip doesn’t happen, most of the costs don’t either. So that variable cost structure coupled with some tough decisions on headcount meant that our Mobility segment still generated $50 million in positive adjusted EBITDA profit in the quarter despite a 73% year-on-year drop in gross bookings.
Dara Khosrowshahi: (03:20)
Meanwhile, our Delivery segment saw a massive acceleration, growing gross bookings 122% year-on-year, excluding exited markets while improving margin 59 percentage points. It became clear that we have a hugely valuable hedge across our two core segments, which is critical advantage in any recovery scenario. When travel restrictions lift we know that Mobility trips rebound. If restrictions continue or need to be reimposed, our Delivery business will compensate, and as a scaled global player, we get the benefit of recovery whenever and wherever it happens, even if some cities and countries lag behind others. We’ve leveraged these two factors to grow total company gross bookings at constant currency from the Q2 bottom of negative 45% year-on-year to about minus 12% in the month of July, driven by Mobility being down 53% year-on-year and Delivery up 134% year-on-year.
Dara Khosrowshahi: (04:18)
The bottom line is that we’ve taken swift action on everything that’s within our control, cutting more than $1 billion in annual fixed cost versus our Q4 plan, rapidly deploying new Mobility products to meet changing needs and expanding Delivery beyond food. We did this while innovating in safety to ensure that our core ride experience is ready for customers’ second first trip, and as a side note, please, please, please wear a mask. Regardless of the ultimate shape of the recovery curve, I’m confident that the work we’ve done have ensured that we’re well positioned. Our actions have strengthened our foundation, brought the new focus and energy to our core business and you’ve seen us operating and innovating more effectively than ever before. Now a bit more on the Delivery business. At a roughly $30 billion annual gross bookings run rate at the end of Q2, our Delivery business alone is now big as our Rides business was when I joined the Company in 2017. We’ve essentially built a second Uber in under three years with an accelerating growth profile, a global footprint and an enormous TAM, and while some of the recent surge in Delivery is due to COVID, I believe we’re witnessing a much more profound shift in consumer behavior that will last well beyond the pandemic. Consumers are quickly becoming accustomed to the magic of having anything delivered to their door in half an hour, much like the magic of having a car show up in a few minutes. There is an opportunity that it will be many times larger than even we expected and one that Uber is uniquely positioned to lead.
Dara Khosrowshahi: (05:49)
We’ve turned our natural advantages and a disciplined capital allocation framework into the number one or number two competitive position in the vast majority of our countries. In the US, year-on-year GB growth accelerated to over 110% with order volumes growing over 80% to nearly 100 million orders in Q2. We now have a strong position in a majority of the top 10 US markets, representing nearly half of the category’s booking, and I’m happy to report that we made significant gains in New York City with gross bookings growing 120% year-on-year in Q2 and 150% year-on-year in June. We’re now number one in the outer boroughs and we continue to narrow the gap in Manhattan.
Dara Khosrowshahi: (06:34)
In July, we announced our intention to acquire Postmates, which achieved a $4 billion annualized gross bookings run rate in Q2. We believe this acquisition will continue to bolster our relatively smaller position in important cities like Los Angeles and across the US Southwest and offer greater restaurant selection, while increasing order density, improving delivery efficiency and reducing costs. Non-US bookings accounted for 55% of delivery volume. We’re now in the number one position in a number of strategic high-spend markets, which account for over two-thirds of our international bookings, including Australia, Canada, France, Japan and Mexico. In many of the key markets, we have secured a number one position in larger anchor cities such as London and Taipei from which we can expand nationally. This strategy allows us to gain competitive share while improving margins. We’re now adjusted EBITDA profitable in two of our top five international GB markets and expect to make meaningful progress towards profitability, not only country by country but for the entire delivery portfolio.
Dara Khosrowshahi: (07:41)
In many of our international markets, much of our competition continues to come from aggregator incumbents, who either don’t want to enter the logistics of delivery or struggling to do so. By contrast, we offer restaurants the best of both worlds, using our own couriers or use Eats couriers whenever demand outstrips your in-house delivery capacity, as has increasingly been the case during lockdowns. In many markets we’ve seen the restaurants with their own couriers actually end up calling Uber Eats couriers around 30% of the time, demonstrating the unique advantages that we bring and one that we believe will hasten the shift towards the delivery model.
Dara Khosrowshahi: (08:16)
Using our existing network, we’re moving quickly into new delivery and service offering, which we see as a very high potential opportunity. We piloted partnerships delivering home goods, pet supplies and pharmacy items. In other novel uses of our networks, our Uber Connect option lets consumers send small packages to friends and family via UberX drivers. It’s been a huge hit with [inaudible 00:08:40] Latin America, with 3 million trips globally since early June. And the five months following promising launches in Europe and Australia, we’ve expanded grocery to the US with [inaudible 00:08:50] partnership with Cornershop. Cornershop has seen incredible traction in Latin America, and we’re excited to bring that strong product and execution to US.
Dara Khosrowshahi: (08:59)
The COVID crisis has moved food delivery from a luxury to utility, and as we add more use cases our service will move from utility to daily use. As such, we’re ramping up our subscription efforts, including nationwide rollout of Eats Pass, which combines free food and grocery delivery, and eventually Uber Pass, which combines both Rides and Eats benefits in one monthly package. All this activity has resulted in new customer acquisition, monthly active eaters, orders per eater, basket size and eater retention all being up year-on-year and quarter-on-quarter, both globally ex India and in the US. This translates into something simple: more loyal and delighted eaters across the globe.
Dara Khosrowshahi: (09:44)
Finally, shifting to our Mobility business, which I would describe as a tale of 10,000 cities. Our Mobility recovery is clearly dependent on the public health situation in any given area. Asia ex India is on the recovery league. We’ve seen gross bookings in Hong Kong and New Zealand at times exceed pre-COVID highs. European trends have also been encouraging. France, Spain and Germany, amongst others have improved to being down 35% or less year-over-year recently. The US is lagging with GBs down around 50% to 85% in our top markets, with cities like New York leading in the recovery and some West Coast cities like San Francisco and LA still further behind.
Dara Khosrowshahi: (10:22)
Our global geographic footprint remains a huge advantage, and we’re seeing evidence that confirms what we’ve always believed” that when cities move again, so does Uber. We did observe that work day commute bounce back sharply after lockdowns lift, but it’s not clear that weekend or social hour use cases return quickly too, confirming the critical role Uber plays in peoples lives. I’m also proud of the speed in which we reacted to extraordinary circumstances. Our longstanding focus on safety let us to lead the industry with our door-to-door safety standards. The combination of new technology like mask detection, shared responsibility through enforcement of a community guidelines, education from health experts and a partnership with leading brands like Clorox, eVTOL and Unilever. And thanks to our global scale, we’ve been able to purchase 30 million masks and other hygiene supplies for drivers, with more to come.
Dara Khosrowshahi: (11:14)
Our global scope not only provides diversification during uncertain times, it also allows us to lean in and invest more in technical innovation than our competitors. We recently focused on three areas. First, we built new products for new use cases. Our hourly option lets you book one car for several hours so that you can run errands without having to request a trip at each stop along the way, and our Uber for Business team has built a new shared ride solution, which matches only employees from the same company. Book us up if you want to get back to work safely and affordably with your coworkers. Second, we’re doubling down on adding new vehicle types like taxis. We’ve seen that taxi drivers have increased their time on Uber by 25% during the pandemic, and we believe we can help them find new sources of demand. We reached a big milestone with our taxi launch in Tokyo, and yesterday’s acquisition of Autocab in the UK will deepen our taxi upfront. We’re also adding autorickshaws and motorbikes since we expect many riders in emerging markets to shift from public minibuses towards even lower cost options.
Dara Khosrowshahi: (12:23)
Third, we’re becoming a key partner for transit agencies to help them deliver more efficient, accessible and equitable service. In June, we announced the first ever software deal with the power of on-demand transit in Marin County in California and our acquisition of Routematch brings together Uber’s expertise in on-demand mobility with Routematch’s proven capability in the space. In sum, we’re the global leader in ride sharing. We will leverage our brand, our platform and our technical capabilities to organically build a food delivery business as big as ride sharing. We’re now leveraging ride sharing expanding to every mobility category, and we’re leveraging food delivery to build the real time logistics engine for all local commerce at Uber scale, and we’re doing it right now in your city and across the globe. Now over to Nelson for more details on the numbers.
Nelson Chai: (13:19)
Thanks, Dara. Like Dara, I’m very pleased with our execution in an evolving environment. We continue to achieve adjusted EBITDA profitability in our mobility business, quickly grew and improved our delivery business margins, significantly tightened our cost structure and increased our focus on our core businesses. Coupled with our strong cash position, we are well positioned to withstand continued uncertainty while driving towards our stated profitability target. I will now discuss key operational metrics as well as non-GAAP financial measures. All comparisons are year-over-year and on a constant currency basis unless otherwise noted. Year-over-year comparisons for total Company, Mobility and Delivery adjusted net revenue exclude the impact of our Q2 2019 driver appreciation award associated with our IPO.
Nelson Chai: (14:07)
Total Company gross bookings declined 32%. Adjusted net revenue or ANR was $1.9 billion, down 37%. Our ANR take rate was 18.8% of gross bookings, up 53 basis points. Excluding the driver appreciation award, our take rate was down 140 basis points as Delivery, which had the lower take rate, became a larger part of the business. Non- GAAP cost of revenues, excluding D&A, decreased to 46% from 51% of ANR. The decrease was primarily driven by lower volumes in our Mobility business, resulting in a decrease in insurance and payment costs.
Nelson Chai: (14:44)
Turning now to non-GAAP operating expenses, which exclude pro forma adjustments such as stock-based compensation and restructuring charges. Operations and support increased year-over-year to 19% from 16% of adjusted net revenue, however was down $ 89 million on an absolute dollar basis reflecting …
Nelson Chai: (15:03)
… down $89 million on an absolute dollar basis, reflecting mitigating actions taken in the second quarter offsetting loss of leverage on the top line. Sales and marketing increased to 36% from 34% of adjusted net revenue, but was down $284 million as we saw lower marketing and promotion spend in our mobility business. R&D increased to 22% from 16% of ANR and was down $33 million, primarily driven by decrease in people spend, and G&A increased to 22% from 15% of ANR that was down $9 million from a year ago. Quarter-over-quarter, our spend decreased $148 million, an increase as a percentage of ANR due to top line pressure from COVID. Our Q2 2020 total adjusted EBITDA loss was $837 million.
Nelson Chai: (15:51)
Now I’ll provide additional detail on our segments. Starting with Mobility, Mobility gross bookings of $3 billion declined 73% and ANR of $793 million declined 68% while take rate of 26% improved both year-over-year and quarter-over-quarter due to rationalization of incentive spend. Despite a significant headwind to our top line performance, Mobility adjusted EBITDA was $50 million or 6.3% of Mobility ANR.
Nelson Chai: (16:21)
Now on to Delivery. We capitalized on the tailwinds related to stay-at-home orders, driving delivery gross bookings to $7 billion, up 113% or 122% ex-India and other markets that we have exited. Delivery ANR of $885 million was up 163% due to mix shift towards small and medium sized restaurants driving higher basket sizes, coupled with courier payment efficiencies, mainly in the US. Delivery ANR take rate was 12.7%, up 240 basis points year-over-year and up 140 basis points quarter-over-quarter due to overall improvement in basket sizes and rationalization of incentive spend. Additionally, we realized the benefit from exiting India earlier this year and are seeing an additional 80 basis points benefit from business model changes in some countries and reclassified certain payments and incentives as cost of revenue. Delivery adjusted EBITDA was a loss of $232 million or negative 26.2% of ANR. That represents $81 million and 33 percent point quarter-over-quarter improvement respectively On to Freight, which grew ANR to $211 million and adjusted EBITDA was a loss of $49 million. We are pleased with the progress in our Freight business as we continue to invest in technology to drive efficiency in the logistics industry. Through recent partnerships with Oracle and BluJay, our real-time pricing and booking APIs now integrates into all major TMS providers, allowing shippers to create more resilient supply chain in response to COVID and generating 200% quarter-over-quarter API revenue growth. Our machine learning algorithms enable more loads to be booked by carriers in bundles, reducing empty miles and improving utilization.
Nelson Chai: (18:09)
On to ATG and Other Technology Programs, the adjusted EBITDA loss for the quarter was $91 million. Following a brief period of simulation-only development, we are pleased that Uber ATG restarted test track and public road operations for its self-driving vehicles in Pittsburgh this quarter after implementing a series of measures consistent with expert guidance to help mitigate the risk of spread of COVID-19.
Nelson Chai: (18:32)
Finally, other bets. This segment consisted primarily of JUMP which we divested to Lime in May. Lime is now available to the Uber app in 50 cities and Lime recently won operating permits in key cities, like Paris, Chicago and Denver. After winding down our JUMP operations this quarter, we are no longer reporting this segment.
Nelson Chai: (18:52)
In Q2 2020, corporate G&A and platform R&D of $492 million, which represents the G&A and R&D not allocated to one of our segments, decreased 21% due primarily to the layoffs we announced in May as well as lower accrued taxes associated with the decline in Mobility. As Mobility rebounds in Q3, we expect to see some absolute dollars grow modestly quarter-on-quarter.
Nelson Chai: (19:16)
In terms of liquidity, we ended the quarter with approximately $7.8 billion in unrestricted cash, cash equivalents and short-term investments with access to over $2 billion from our revolver providing us with ample liquidity to withstand the recovery ahead. Given the unique circumstances affecting our business in Q2, I’ll provide a few context around our expectations for Q3 performance. We expect a Mobility ANR take rate of 22% to 24%. As Mobility recoveries from the low Q2, we are back to strategically investing in the business, including some incentives as drivers return to the platform. Where we land within this range will largely depend on the slope of the recovery in the US relative to the rest of the world and the resulting business mix. Given Delivery’s large margin improvement quarter-over-quarter we expect Eats adjusted EBITDA absolute dollar loss in Q3 to be in line with Q2. We expect adjusted EBITDA margins continue to improve in Q4. We expect stock-based compensation in each of Q3 and Q4 to be $200 million to $250 million after a decline in Q2 due to May’s reductions in force.
Nelson Chai: (20:23)
All in all despite the headwinds that COVID-19 has created for our business, we have a Mobility business that still achieve profitability on an adjusted EBITDA basis despite being down significantly in the quarter. We’ve a Delivery business that is quickly improving on all respect, both on the top line and on an adjusted EBITDA margin basis. We took decisive action on cost across the entire company, removing over $1 billion in annualized cost, including reducing the corporate G&A and platform R&D by over $150 million quarter-over-quarter, and we have a strong balance sheet to weather a bumpy recovery. All this taken together gives us continued confidence in our ability to achieve quarterly adjusted EBITDA profitability sometime in 2021. And with that, let’s open it up for questions.
Speaker 2: (21:16)
Operator, can you please take questions?
Speaker 3: (21:18)
As a reminder, to ask a question, you will need to press star, one on your telephone. To withdraw your question, press the pound key. Please stand by while we compile the Q&A roster. Again, that’s star, one. And your first question comes from the line of Ross Sandler with Barclays.
Ross Sandler: (21:40)
Hey, guys. Just a question on the food business. So I think there’s been a lot of debate in the industry as to whether or not pure play delivery companies like yours can turn a profit, and thanks for the additional details in those slides. Looks like that’s happening in France and Belgium but not yet anywhere else, so I guess what are you doing in those two markets that is allowing for that profitability curve to move up and where do we stand on that curve in the US? And Nelson, you said it’s going to be improved in 4Q, so just from a timing perspective, when should we expect the food side of the business to get to that breakeven? Thank you.
Dara Khosrowshahi: (22:24)
Yeah, Ross. As far as the debate goes, we stand firmly on the belief that pure play delivery companies can and will be profitable, and we think it’s a pretty easy answer. Like, we don’t think that debate is worthwhile, so to speak. It’s only a question of when and it’s only a question of what those long-term margins will be. We have laid out a long-term margin profile of 15% of ANR and about 33% of EBITDA. We wouldn’t be doing it unless we felt confident there.
Dara Khosrowshahi: (22:58)
To be clear, Belgium is actually one of our smaller countries internationally, and we had said that we’re profitable in two of our top five international countries and there are a number of other countries that we are also profitable in, but we also want to make the point with investors that we’re profitable in countries that we count, so it’s not just France and Belgium. It’s other countries. And listen, I think as far as what we’re doing, it’s a combination of factors. The revenue margins are healthy. You’ve got a business that is either in CP1 or CP2 so that you can get real liquidity on the delivery side in the marketplaces, and it can bring cost per transaction down. In many of those markets, we have a very big eater base so that we don’t need to lean into new eater acquisition as a percentage of our overall eater base quite as much as let’s say in Japan that’s growing at 300%, 400% where just we’ve got less than 5% of restaurants signed up, where you’re really leaning into new eaters and new restaurants as well.
Dara Khosrowshahi: (24:17)
But when we look from a structural basis at the margins of the business, you fast forward a couple of years from now, we think we will be profitable in the vast majority of the countries in which we operate. If we’re not profitable, that’s specifically because we’re trying to achieve something strategically, whether it’s a growth target or we’re trying to expand the number of categories that we’re in, et cetera. So we land firmly on the one side of the debate, and we have a lot of data internally and very high confidence in the team to win that debate in the end. Can we get next question?
Speaker 3: (25:03)
And your next question comes from the line of Eric Sheridan with UBS.
Eric Sheridan: (25:09)
… taking the question. I’ll give you two, if I can. First in the parts of the world where Rides has begun to recover, curious if can give us any granularity on whether the marketing efficiencies are coming through in the business, in which case maybe be the incremental ride is more profitable than it was in a pre-COVID world either due to competitive intensity or some of the changes you made in the business. And in the parts of the world where you have Eats asset and the Rides business, how have some of the cross marketing efforts gone to bring people into the Eats side of the portfolio and generate a higher LTV of those users? Thanks so much.
Dara Khosrowshahi: (25:43)
Hi, Eric. It’s totally generalized. Every single market is different and unique based on the competitive factors. That said, the actions that we took in end of Q1, Q2 on the cost side we believe have structurally improved the profitability of our Mobility business. So all things being equal, we talked about in January for the first two months our Mobility business had a 30%-plus EBITDA margin. During those months, the Mobility business would actually deliver a higher EBITDA margin even than 30%. But when we look at the competitive landscape, every single country is different. There are some countries where we’re leaning into improve driver supply. There are some countries where some competitors are leaning in as well, but generally when we look at our profit profile coming out of the crisis, we see it as constructive overall as it relates to the whole portfolio.
Dara Khosrowshahi: (26:55)
As far as the cross marketing with Eats has gone, listen, I think that story of Eats tells the tale, which is we basically taken this business from single-digit billion to $30 billion run rate. It’s all been organic. It has been on top of the Mobility platform that we’ve had. It’s a technical platform. It’s an operations platform, and it’s also a brand that we built off of. We did mention in the last quarter that we have seen increasing cross dispatch rates between our Rides driver, so to speak, who are moving over to delivering for Eats. We especially see that in markets that have more of a suburban profile and those cross dispatch percentages remain elevated, although as we see the mobility business come back, you’re seeing more of our drivers coming back and driving just on Mobility.
Dara Khosrowshahi: (27:57)
So the cross dispatch is the magic on the supply side, and then on the demand side, new eater acquisition remains very healthy. The number of eaters that we have per month remains healthy, and LTV is increasing actually pretty significantly because basket sizes were up, number of orders per eater are up, and retention rates are up. So when you put the combination of all three of those, higher basket size, higher retention, higher number of order per eater and then we’ve seen our revenue margins come up. Actually, all four of those factors point to a much, much significantly increased LTV on an eater basis. So everything along those trends is healthy, and we haven’t seen any signs of slackening or weakening on any of those trends.
Eric Sheridan: (28:45)
Thanks so much, Dara.
Dara Khosrowshahi: (28:48)
You’re welcome. Next question. Can we get the next question?
Speaker 3: (29:08)
And Brian Noway, your line is open.
Brian Nowak: (29:10)
Great. Thanks for taking my question. I have two. The first one, Dara, on Delivery as a service sort of moving beyond Eats and people, curious if you can share about one or two of the key strategic steps and investments that you think of being the most important to overcome, that you think are really going to help determine the timing of that business scaling and your timing of when you can really realize that opportunity of Delivery as a service? And then the second one on Eats, just so we can sort of understand the underlying health of this business, any help on how fast the number of eaters or Delivery map fees is growing right now? And how do we think about Eats bookings trends into the third quarter? Thanks.
Dara Khosrowshahi: (29:58)
Sure, Brian. As far as the strategic pillars that we need in …
Dara Khosrowshahi: (30:03)
As far as the strategic pillars that we need in order to expand into adjacent categories, it really is about supply and demand. So on the supply side, now we have over 10,000 partners who have partnered up with us. These are grocery stores, marketplaces, essential stores etc. We first have to establish the supply into the marketplace, and frankly with the environment being what it is, with home delivery just becoming an everyday use case for every single category, we’re not having a problem of building out the supply on a local basis.
Dara Khosrowshahi: (30:44)
Once you build up a supply, then you’ve got to build up the demand, and that’s really where consumer habits come into play, and consumer habits are actually difficult to change. So we are merchandising these new categories on the app in different ways. We have actually pretty useful experience on the mobility app where we have been up-selling what we call or e-riders to eaters, so we are having some experience as to how do you introduce a new product to an audience without cannibalizing that audience. We’ve been doing it for more than a year on the Rides to Eats side, so we’re going to use the same exact experience on the Eats app in order to introduce eaters into the new categories.
Dara Khosrowshahi: (31:34)
So you might see some services that allow you to pay grocery as a separate category. You’ll see grocery appearing as a new category on the Rides approximately. You also see essentials, et cetera, show up in the flow essentially add someone searches for food in their neighborhood on the approximately, so there are multiple, multiple ways in which we’re starting to introduce this new category in order to make sure that an eater who comes to eat finds the food that he or she is looking for but also realizes, “Oh, wow, look I can get pharmacy, I can get grocery, I can get everyday essentials in 30, 40 minutes with this app,” and it’s a very differentiated used case from what’s available elsewhere. It will take time, but I think you’ve seen the evidence of our moving from Rides to Eats building this to the Eats business. We’re going to use the same exact learning to build the adjacent categories.
Dara Khosrowshahi: (32:40)
Now, we’re also acquiring the majority of Cornershop, which has been grocery that has been focused purely on grocery, has a great entrepreneurial team, has built a great business in Latin America, moving over all of those learnings, their unique learnings in terms of taking and packaging et cetera, getting a team that’s solely focused on groceries, so you already have the best-of-breed solution and then introducing that best-of-breed solution to the millions of riders and eaters that we have is a great shortcut that was made possible as part of that acquisition. Nelson, do you want to answer the second question as far as growth trends?
Nelson Chai: (33:17)
Yeah. Sure. So in terms of the growth trends, our map user up 70% in the second quarter year-over-year, accelerating in July. The new eaters in the second quarter, over 50%. We’re seeing double- digit increase in basket size, and if you think about stay-at-home orders, one of the reasons that’s driving our take rate improvement is just higher basket sizes, and so we are seeing good trends and we seeing good trend even in July.
Speaker 4: (33:47)
Dara Khosrowshahi: (33:49)
All right. Next question please.
Speaker 5: (33:52)
And your next question comes from the line of Mark Mahaney with RBC.
Mark Mahaney: (33:59)
Thanks. I want to ask about the Rides use cases and the recovery that you’re seeing in those. I saw the slide you had about work to commute social airport in Hong Kong, New Zealand and other markets. Do you think that’s generally representative of what you could see? I guess what I’m trying to get at is, as go to kind of a structural change in work from home, there is the possibility that we will just have fewer work commutes structurally going forward, so just comment on that adjusting that risk that that part of your business is just going to be structurally under pressure for the next couple of years as we just commute less. Then what data you’ve seen so far that either supports or refutes that suggest that commute rides can come back quickly. Thanks.
Dara Khosrowshahi: (34:43)
Yeah, Mark. We’ve been desperately looking for trends to identify ways in which the future would be different from the past, and frankly we haven’t come up with any. So work day is back, work day commute is back. Work day commute in a couple of these markets, Hong Kong, New Zealand, Sweden was already at certain point above kind of pre-COVID high. So while the hypothesis of stay at home is a strong one, as you said it’s especially strong in tech corridors, the reality that we’re seeing is that as cities open up, then people get back to work and that’s the only pattern that we can discern at this point. We talked about travel continuing to be weak although even travel on the France airport trips are looking like they’re bouncing back.
Dara Khosrowshahi: (35:41)
We’ll be watching this closely. Obviously, it will be very interesting for us to see if people aren’t going to commute as much as they did in the past. My belief, however, is that if they move from a big city to smaller city, well, we’re going to expand into the smaller cities. And if they don’t go to work, people will kind of get out of their house, and Uber is going to be a consistent utility, a consistent way of folks to have access to mobility without having to pay thousands of dollars for a car and we’ll be kind of an increasing and improving use case in people’s lives. It may change the exact use cases by place, but we haven’t seen any signs now that there would be any permanent damage to the business. I’d say, on the contrary, based on some markets that have come back and have opened up, we’ve seen the business bounce right back.
Mark Mahaney: (36:39)
Okay. Thanks a lot.
Dara Khosrowshahi: (36:40)
You’re welcome. Next question.
Speaker 5: (36:46)
And your next question is from the line of Justin Post with Bank of America.
Justin Post: (36:54)
… my question. I guess, Nelson, maybe you could help us understand the difference between the profitable delivery markets and the overall business with margins down 26%. What are the big differences competitively or is it just maturity of the markets? And then second, maybe you could give us a California, this may be for Dara, AB5 legislation and court update and kind of how you’re thinking about the ballot initiative rollout and advertising, and how do you think that rolls out here over the next three months? Thank you.
Nelson Chai: (37:28)
So, Justin, I’ll start and then Dara will do the second question. Really, we’ve seen improvement across the overall delivery space and you heard in our upfront comments and you see it in the press release. As you think about what are the markets that are doing quite well, we have a very strong market position, but it’s a market that does have a very high propensity of 3P business and the take rate is strong. It’s really that straightforward, and we’re doing a better job in terms of operating the business and getting better courier efficiency. So we are seeing that play out, and we’re even hearing in India, which you know in past calls, we would call out because how challenging it is even in the market like India today the unit economics are improving as we see it through our investment in Zomato.
Nelson Chai: (38:19)
So I think what you’re seeing right now, at least in this COVID world is the margins are improving. There is more reliance, there is more stay at home, there is more small businesses and it’s really is driving better unit economics because of the basket sizes and improving the take rates. Again, we believe that as we continue to do it, we will lean into certain marketplaces. We try to grow and take advantage of the growth and you’re seeing the tremendous growth we’re having, but we are confident in terms of our profitability path in this business over the next couple of years.
Dara Khosrowshahi: (38:54)
And then as far as AB5 Prop 22, look, I think the point of Prop 22 for us is that we do think that there is a better way. The vast majority of drivers who drive either on our platform or on Lyft or Careers, et cetera do so on a part-time basis, do not want to be employees and value the flexibility that they get using our platforms. What we’ve offered to the Prop 22 we think is the best of both worlds, which is the flexibility that the vast majority of drivers want who use platforms like ours, along with protection, social protection, wage protection, healthcare, et cetera, which we treat now as an expectation of the society and it’s completely appropriate to this new way of working. So when we look at Prop 22, it makes all the sense in the world. It is actually what drivers want. We’ve got more than 75,000 drivers that are already supporting the campaign, and again, on a four to one margin, drivers prefer to remain independent, so we think it makes all the sense in the world.
Dara Khosrowshahi: (40:15)
Now, the ballot initiative is moving. We think we’ve got a great message. We’ve got terrific supporters in the community as well who actually care about drivers versus labor unions and politics. They actually are taking into account the wants and needs of drivers and ridership safety, crisis availability of mobility to ride swath of the cities, and we think it’s a better position and we’re confident in our position as far as the ballot campaign goes. In the courts, obviously it’s going to be up to the judiciary to determine whether AB5 applies to us. We have made significant changes to our business models. Riders pay drivers directly, drivers have a full understanding of the ride before they make a decision to accept a ride or not accept a ride. Drivers can set their own price.
Dara Khosrowshahi: (41:20)
We even have a subscription product for drivers where they can buy a subscription from us and secure a number of leads, and essentially that driver then secures leads and get 100% of the payment of any ride that they provide, and they can accept rides, they are not accepting rides. It’s truly up to them. We’re essentially out of the transaction. We’re a subscriber or a subscription provider of leads to those drivers. So we think we’ve got a great road as it relates to Prop 22, and we also think that we have a very strong position, which is based on fact and based on how we change our products in the course as well, and time will tell whether or not the legislature or the voters and the courts agree with our position.
Justin Post: (42:15)
Great. Thank you. Maybe one follow-up. On the California market share situation, has some of the changes, and I know we’ve talked about it in the last call, impacted maybe US market share in the last quarter?
Dara Khosrowshahi: (42:30)
We think that some of the changes were a headwind as it relates to our market share in California. For example, acceptance rates for drivers went down in certain circumstances that the driver didn’t want to pick someone up or drop someone off at a certain area. So we do think that our category position in California did get hurt as a result of the changes. Now, volumes are down, so it didn’t have a significant effect on our overall trip volume. When we look at our category position on a nationwide basis in the US, it’s pretty flat since January. No significant change.
Justin Post: (43:20)
Right. Thank you.
Dara Khosrowshahi: (43:21)
You’re welcome. Next question.
Speaker 5: (43:27)
And your next question comes from the line of Richard Kramer with Arete Research.
Richard Kramer: (43:34)
[inaudible 00:43:34] Research. Thank you very much. A couple of questions. First of all, can you give us a sense of your outlook for the competitive environment in the US market as you bring housemaids on board and ramp up new services, but also see competitors that may have quite a bit of capital to deploy in aggressive incentives in the states? I’m just curious about your comment about resuming incentives in Rides, and how do you see the incentive environment in the US playing out over the next few years? And then I’ll give a follow-up after that. Thank you.
Dara Khosrowshahi: (44:14)
Hi, Richard. I’ll start with the Rides and I’ll finish on Delivery. Listen, I think on the Rides market what we’ve seen, the pattern that we’ve seen as it relates to the competitive environment is [inaudible 00:44:28], our largest competitor has transitioned from focusing on incentives to buy or establish share or category position to focusing on service and focusing on brand and focusing on technology to establish category position. We think that’s healthy competition, and we like our position as it relates to brand and the service and what kind of a service our technology can deliver. I don’t expect it to change. I …
Dara Khosrowshahi: (45:03)
Our technology can deliver. I don’t expect it to change. I do think that in the early parts of the recovery in the US, we are seeing less drivers, on balance, come back onto the platform than elsewhere in the world. That could have something to do with unemployment checks. So we will be putting some incentives into the market. Nelson talked about revenue margin trends in Q3 versus Q2 in the mobility segment. That’s because we tend to lean in a little bit to make sure that we have the right kind of liquidity in the US market. Outside of the US, competitive position. Again, there are certain flare ups, but we’re very confident and overall you see our mobility profitability Q1, even in a very tough quarter, we think our profitability profile will improve in Q2, Q3, Q4. We don’t see any change there.
Dara Khosrowshahi: (46:03)
As far as the delivery segment goes, the US is a very competitive market. Obviously you got DoorDash, you’ve got Grub Hub. So then you’ve got Amazon in the marketplace. You’ve got grocery players, et cetera. This is a broad market. We don’t define it as just food. As I said in my prepared remarks, we’re really thinking about overall local commerce. And we see lots of competition, but also we see a very large category, a historic demand wave behind us and we think within a competitive environment, we can have constructive margin profile going forward.
Speaker 6: (46:43)
Okay. Thanks. And then just a quick follow up on that. Just looking at excess driver incentives, they went up a bit this quarter. And even though, obviously, you had very strong revenue growth, can you give us a reflection of the way you’re thinking about excess driver incentive for low value local deliveries, and balancing that with the ability to match those deliveries and still have them available in a short timeframe? Apologies for the dog barking in the background.
Dara Khosrowshahi: (47:15)
No worries. Nelson, you want to talk to that?
Nelson Chai: (47:20)
Yeah, sure. So look. I think that, as you know, you saw from the top line that our top lines are tremendous and you saw me go through the statistics before. So it’s not surprising, on an absolute basis, you’re going to see that number go up. We are doing a better job in terms of courier efficiency in other parts of the countries. Some of them are a little bit business model changes. So there been a few countries where we’ve gone on [inaudible 00:47:44] and have seen the benefit of that in our courier efficiency. We will continue to focus on driving out and building the business. We don’t manage the business for the next delivery. And we are trying work with our tech teams to continue to allow us to batch more efficiently, but ultimately, we want to make sure we provide the best experience we can for the end user.
Nelson Chai: (48:11)
So you’ll see us continue to innovate, continue to work on it. It is an area that, as we look to Postmates, they actually to do a very, very good job of. It’s something that when we looked at what they were doing, something that we think they do very well. And so I think you’ll see us continue to do a better job in terms of optimizing both batching and continuing on courier efficiency. [crosstalk 00:03:36].
Dara Khosrowshahi: (48:36)
Sometimes when we see a significant dislocation in demand … and this was a dislocation that was positive. When COVID happened, we saw huge spikes in demand in many, many markets. We just had difficulty catching up in terms of couriers available and the dependability of the network. So in those situations, sometimes we will take up incentive to make up for the dislocation. Then the marketplace tends to start to get into some kind of equilibrium and then you can start taking incentives down. So when we look at courier incentives, cost per transaction, now that we see more of an equilibrium, now that more restaurants are joining our service so that we can batch more, we see a cost of courier moving in a constructive direction.
Speaker 6: (49:42)
Dara Khosrowshahi: (49:42)
You’re welcome. Next question.
Speaker 7: (49:47)
Your next question comes from the line of Benjamin Black with Evercore ISI.
Benjamin Black: (49:55)
Great. Thank you. You guys mentioned hitting profitability sometime in 2021. So I’m just curious to hear what do you need to see to get comfortable in actually calling a quarter? Is it [inaudible 00:50:07] of the ride recovery or is it narrowing losses on the [inaudible 00:50:11] side? And then secondly, could you talk a little bit about your restaurant mix? How sticky have the SMB restaurants been on your platform during the recent reopening? And relatedly, how should we think about delivery revenue margins over the next couple of quarters? Thank you.
Nelson Chai: (50:27)
It’s all starting to look [inaudible 00:50:28] I’ll handle the back half of that question. So in terms of our path to profitability and our confidence, it is a number of different things. We believe we have enough things that are disposable. You saw us take decisive action in the second quarter. You saw us narrow our focus as a company in terms of our core businesses.
Nelson Chai: (50:45)
At the end of the day, the single biggest driver of what quarter next year is really going to be on the COVID recovery and its impact on our mobility business. And so we have different scenarios out there depending on what outcome happens in terms of does the market recover or does it stay where it is today, which is roughly down 50? Does it actually start improving? Let’s say it’s down 25. Does it actually get to hook down 10 or does actually get back to 2019? And depending on where that recovery comes, that will really dictate the timing of ’21. And so as we get a little bit more visibility, it seems like, particularly here in the US, things have only gotten murkier and not clearer over the past few weeks here. But as that comes, we’ll have a better view in terms of which quarter we think we’ll get profitability.
Nelson Chai: (51:38)
We are going to continue to build out and improve the economics of the delivery business. We will continue to invest in it, but we are going to continue to improve the productive investment there. And then you saw us take the decisive cost actions. So again, we will get a better sense as we have a better sense on the COVID recovery.
Dara Khosrowshahi: (51:58)
Yeah. As far as the restaurant stickiness, so we did see some restaurant churn in April and frankly, that was because some restaurants we went through incredibly … unfortunately some of them went out of business or closed, essentially. Since then, when you look at May, June, July, we have seen restaurant retention rates that have been very, very high all around the world, really historical high. I think that we’ve been just … In a much, much higher percentage of our restaurant business, you can see the dollars in gross bookings that we do in restaurants has gone up significantly on a year on year basis. We’re introducing tools that restaurateurs can use whether they want to launch their own site. We’ve introduced notifications for restaurant manager so that they if an order comes in that isn’t accepted, et cetera, they know that there’s more business out there for them. So the engagement that we have at our restaurants has gone up and as a result, the stickiness of our services with our restaurant is really close to all time highs, if not at all time highs.
Dara Khosrowshahi: (53:18)
Was there a third question that you asked? Did we miss one?
Benjamin Black: (53:22)
Yeah. It was more along the lines of the revenue margin for the delivery business over the next couple of quarters, just given the favorable mix shift to the SMB restaurant.
Dara Khosrowshahi: (53:35)
I think that you don’t want to take quarter to quarter, but you’ve seen our take rates improve pretty consistently. We think that the take rate path is a positive path. So we see upside as it relates to our take rate. We talk about net revenue margin, longterm revenue margins of 15% for delivery business. And we’re confident we can achieve those margins and potentially higher margins, going forward. You should note that Q4, from a seasonality basis, is kind of pressurized on take rate. So on a year on year basis, you’ll see Q1, Q2 year on year, the trends should be positive, but from Q3, Q4, there’s usually some seasonality in Q4 as it relates to revenue markets.
Benjamin Black: (54:27)
Excellent. Very helpful. Thank you.
Dara Khosrowshahi: (54:29)
You bet. Next question?
Speaker 8: (54:39)
Operator, can we take the last question please?
Speaker 8: (54:52)
Hello operator, can we take the last question please?
Dara Khosrowshahi: (55:02)
Looks like we’re missing the last question. All right, everyone. Thank you very much for joining us. Q2 was a tough quarter, but I am just incredibly proud of how the team executed. I think that we pivoted in a big way. We took some tough actions as it relates to cost. We said goodbye to dear, dear colleagues of ours, but we have secured the path forward. And while we can’t predict the road to recovery, we’ve got a business that is just moving in an incredibly positive direction as it relates to delivery. And on the mobility side, we are seeing the bounce back where countries are bouncing back. I think we’ve proven to you again and again that we can deliver and that when cities open up, Uber opens up. And we’re very hopeful of what we see going forward within the context of a very, very tough environment. This hopeful look forward is only possible because of the incredibly hard work of our employees and the drivers and couriers who are out there on the front lines. So many, many thanks to everyone involved and thank you everyone for joining.
Speaker 7: (56:29)
Ladies and gentlemen, this concludes today’s conference call. Thank you for participating. You may now disconnect.