Jan 15, 2021

JPMorgan Chase & Co. JPM Q4 2020 Earnings Call Transcript

JP Morgan Q3 FY20 Earnings Call
RevBlogTranscriptsFinancial TranscriptsJPMorgan Chase & Co. JPM Q4 2020 Earnings Call Transcript

JPMorgan Chase & Co. (JPM) reported Q4 2020 earnings on January 15, 2020. Read the full transcript here.

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Operator: (00:00)
Good morning, ladies and gentlemen, welcome to JP Morgan Chase’s Fourth Quarter 2020 Earnings Call. This call is being recorded. Your lines will be muted for the duration of the call. We will now go live to the presentation. Please stand by. At this time, I would like to turn the call over to JP Morgan Chase’s Chairman and CEO, Jamie Dimon, and Chief Financial Officer, Jennifer Piepszak. Ms. Piepszak, please go ahead.

Jennifer Piepszak: (00:28)
Thank you, operator. Good morning, everyone. This presentation, as always, is available on our website and we ask that you please refer to the disclaimer at the back. It’s slightly longer this quarter, given we’re not having investor day. And so, after I review our results, I’ll spend some time on our outlook for 2021, as well as touch on a few important balance sheet topics that are top of mind for us.

Jennifer Piepszak: (00:49)
So, starting on page one for the fourth quarter, the firm reported net income of $12.1 billion, EPS of $3.79 cents on revenue of $30.2 billion and delivered a return on tangible common equity of 24%. Included in these results are approximately 3 billion of credit reserve releases. Before we get into more detail on our performance, I’ll just touch on a few highlights. First off, our customers and clients continue to demonstrate strong financial resilience in the face of an unprecedented pandemic, as evidenced in our credit metrics thus far. We saw continued momentum and investment banking and grew our share to 9.2%. In CIB markets, revenue was up 20% year on year, driven by strong client activity and elevated volatility in the quarter. And in AWM, we had record revenue of 10% year on year. On deposits, we saw another quarter of strong growth of 35% year on year and 6% sequentially as FED balance sheet expansion continues to increase the overall amount of cash in the system, while loan growth remains muted at 1% growth year on year and quarter on quarter. On to page two for more on our fourth quarter results. Revenue of 30.2 billion was up 1 billion or 3% year on year. Net interest income was down approximately 900 million or 7% primarily driven by lower rates and mixed, partly offset by balance sheet growth and higher market NII. Non-interest revenue was up 1.9 billion or 13% on higher IB fees, legacy investment gains in corporate, and higher production revenue in home lending. Expenses of 16 billion were down 2% year on year on lower volume and revenue related expenses, partially offset by continued investments.

Jennifer Piepszak: (02:44)
Credit costs were a net benefit of 1.9 billion down 3.3 billion year on year, primarily driven by reserve releases of 2.9 billion, that I’ll cover in more detail shortly. Turning to the full year results on page three, the firm reported net income of 29.1 billion, ETS of $8 and 88 cents, on record revenue of nearly 123 billion and delivered return on tangible common equity of 14%. Revenue was up four and a half billion or 4% year on year as net interest income was down 2.8 billion or 5% on lower rates, partly offset by higher markets NII and balance sheet growth.

Jennifer Piepszak: (03:26)
And non-interest revenue was up 7.3 billion or 12% on higher markets and IB fees as well as higher production revenue in home lending. Expenses of 66.7 billion were up 2% year on year driven by volume and revenue related expenses, higher legal and continued investments, partially offset by lower structural expenses. Credit costs were 17 and a half billion, reflecting a net reserve bill of 12.2 billion due to the impacts of COVID-19, and net charge offs that were down year on year.

Jennifer Piepszak: (03:59)
Now, turning to reserves on page four. We released approximately 3 billion of reserves this quarter, across wholesale and home lending. Starting with wholesale, we released 2 billion due to improving macroeconomic scenarios and the continued ability of our clients to access capital markets and liquidity. In home lending, we released 900 million primarily on improvement in HPI expectations and to a lesser extent portfolio runoff. And in card, we held reserves flat is we remain cautious about the near term, especially with the number of unemployed, still nearly two times pre-pandemic levels and potential payment shock coming to consumers from expiring benefits.

Jennifer Piepszak: (04:41)
And so, with the near term outlook still quite uncertain, we remain heavily weighted to our downside scenarios. And at nearly 31 billion, we are reserved at approximately 9 billion above the current base case. And to touch on net charge offs for the quarter, they were down about 450 million year on year and remain relatively low across our portfolios. Looking forward, we still don’t expect any meaningful increases in charge offs until the second half of 2021. And with the recent stimulus, it could be even later.

Jennifer Piepszak: (05:12)
Turning to page five, we’ve included here an update on our customer assistance programs, and you can see the trends are largely similar to last quarter and further evidence of the resilience of our customers. The vast majority what’s left in deferral is in mortgage with 10 billion of own loans and 13 billion in our service portfolio. And in terms of what we’re seeing from our customers that have exited relief, more than 90% of accounts remain current.

Jennifer Piepszak: (05:38)
Turning to balance sheet and capital on page six, we ended the quarter with a CET1 ratio of 13.1% flat versus the prior quarter on strong earnings generation, largely offset by dividends of 2.8 billion and higher RWA. As we stated in our press release last month, the board has authorized share repurchases and we plan to resume buybacks in the first quarter up to our FED authorized capacity of four and a half billion after paying our 90 cent dividends. You can see here on the page, we’ve included the liquidity coverage ratio for both the firm and the bank, which we believe is important to look at together in order to better understand the liquidity profile of our balance sheets.

Jennifer Piepszak: (06:20)
The firm is at a healthy LCR of 110%. However, the bank LCR is 160%, reflecting the extraordinary deposit growth that has meaningfully outpaced loan demands. Now let’s go to our businesses, starting with consumer and community banking on page seven. In the fourth quarter, CTB reported net income of 4.3 billion and an ROE of 32%. Revenue of 12.7 billion was down 8% year on year, reflecting deposit margin compression and lower card NII on lower balances, largely offset by strong deposit growth and higher home lending production revenue.

Jennifer Piepszak: (06:59)
Deposit growth was 30% year on year, up over 200 billion, as balances remain elevated. And as we continue to acquire new customers and deepen primary relationships. Loans were down 6% year on year, with home lending down due to portfolio runoff. In cars, down on lower spend offset by business banking, which was up due to PPP loans. Fine investment assets were up 17% year on year, driven by both net inflows and market performance.

Jennifer Piepszak: (07:28)
On spend, combined debit and credit card sales volume in the quarter was up 1% year on year, which reflected debit sales of 12%, largely driven by retail and everyday spend, and credit sales down 4% largely driven by TNE. In home lending, overall production margins remain strong. Total originations were down 2% year on year, but we’re up 12% quarter on quarter. Both driven by correspondence, as we lean into the channel after pulling back earlier in the year.

Jennifer Piepszak: (07:58)
For the year, total originations were 114 million, including nearly 73 billion of consumer origination, both the highest since 2015. In auto, loan and lease origination volume was 11 billion, up 29% year on year. And across the franchise, digital engagement continues to accelerate. Our customers use quick deposit for more than 40% of all check deposits, which is nearly 25 percentage points higher than a year ago.

Jennifer Piepszak: (08:28)
And in home lending, nearly two thirds of our consumer applications were completed digitally using Chase MyHome, and that has tripled since the first quarter. Overall, 69% of our customers are digitally active with business banking at 86%, both higher than a year ago. Expenses of 7 billion were down 1% year on year, and credit costs were a net benefit of 83 million driven by 900 million reserve releases in home lending, largely offset by net charge offs in cars, at 767 million. Now, turning to the corporate and investment bank on page eight. CIB reported net income of 5.3 billion, and in ROE, a 26% on revenue of 11.4 billion for the fourth quarter, and an ROE of 20% on revenue of 49 million for the full year. The extraordinary nature of this year has meant that we had records in almost every category for both the quarter and the full year.

Jennifer Piepszak: (09:27)
In investment banking, IBCs were at 25% for the year, and we grew share to its highest level in a decade. In the quarter, investment banking revenue was two and a half billion, up 37% year on year and up 20% sequentially. The quarter’s performance was driven by the continued momentum in the equity issuance market, as well as strong performances in DCM and MNA. In advisory, we were up 19% year on year, driven by the closing of several large transactions.

Jennifer Piepszak: (09:58)
The MNA market continued to strengthen this quarter. And in fact, announced volumes exceeded pre-COVID levels. Debt underwriting fees were up 23% year on year, driven by leveraged finance activity, and we maintained our number one rank overall. In equity underwriting, fees were up 88% year on year, primarily driven by our strong performance and follow-ons and IPOs. Looking forward, we expect IDC to be up modestly for the first quarter, and the overall pipeline remains robust. We expect MNA to remain active on improved overall CEO confidence, and the momentum in equity capital markets is expected to continue, of course, dependent on a successful containment of COVID.

Jennifer Piepszak: (10:42)
Moving to market, total revenue was 5.9 billion of 20% year on year against a record fourth quarter last year. Fixed income was up 15% year on year, driven by good client activity across businesses, particularly in spread products, as well as the favorable trading environment in currencies in emerging markets, credit, and commodity. Equities was up 32% year on year, driven by strong client activity and equity derivatives and cash throughout the quarter, across both flow trading and large episodic transactions.

Jennifer Piepszak: (11:16)
Looking forward, we expect markets to remain active in the first quarter, and we have seen strong performance since we started January. It’s obviously too early to predict the fall quarter. And for the remaining quarters of this year and the full year, the comparisons will be particularly challenging, given the extraordinary performance of markets in 2020.

Jennifer Piepszak: (11:36)
Wholesale payments revenue of 1.4 billion was down 4% year on year, primarily reflecting the reporting re-class in merchant services, and security services revenue at 1.1 million was down 1% year on year. On a full year basis, the headwind from lower rates were almost entirely offset by robust deposit growth. Expenses of 4.9 million were down 9% compared to the prior year, driven by lower compensation and legal expenses.

Jennifer Piepszak: (12:04)
Now, let’s go to commercial banking on page nine. Commercial banking reported net income of 2 billion and an ROE of 36%. Revenue of two and a half billion was up 7% year on year, with higher lending and investment banking revenue partially offset by lower deposit revenue. Record growth investment banking revenue of 971 million was up 53% year on year. And the full year was also a record, finishing at 3.3 billion, surpassing our previously established $3 billion long-term target. And given our investments in banker coverage, we believe there’s continued upside from here.

Jennifer Piepszak: (12:43)
Expenses of 950 million were flat year on year. Deposits of 277 million were up 52% year on year, and 11% quarter on quarter as client balances remain elevated. Average loans were at 1% year on year, but down 3% sequentially. DNI loans were down 4% on lower revolver balances, but utilization rates nearing record growth as clients continue to access capital markets for liquidity. And CRE loans were down 1% on higher prepayment activity in both CTL and real estate banking. Finally, credit calls for a net benefit of 1.2 billion, driven by reserve releases.

Jennifer Piepszak: (13:24)
Now, on to asset and wealth management on page 10. Asset and wealth management reported an income of 786 million with pre-test margin and ROE of 29%. And for the year, AWM generated record net income of 3 billion with pretax margin and ROE of 28%. For the quarter, revenue of 3.9 billion was up 10% year on year, as higher performance and management fees, as well as growth and deposit and load balances were partially offset by deposit margin compression. Expenses at 2.8 billion were up 13% year on year, primarily due to higher legal expenses related to the resolution of matters previously announced. Excluding this, expenses would have been a 4% year on year on volume and revenue related expenses.

Jennifer Piepszak: (14:14)
For the quarter, net long-term inflows of 33 million positive across all channels, asset classes, and regions. And this was true of the 92 billion for the full year as well. In liquidity, we saw net outflows of 36 billion for the quarter, and net inflows of 104 billion for the full year. AUM of 2.7 trillion and overall client assets of 3.7 trillion of 17 and 18% year on year restrictively were driven by net inflows into both liquidity and long-term products, as well as higher market levels. And finally, deposits were up 31% year on year, and loans were up 15% as clients continue to increase their liquidity and go for investment opportunities.

Jennifer Piepszak: (14:59)
Now, on to corporate on page 11. Corporate reported a net loss of 358 million. Revenue was a loss of approximately 250 million, relatively flat year on year. Net interest income was down 730 million on lower rates, including the impact on faster prepays on mortgage securities, as well as limited deployment opportunity on the back of continued deposit growth. Decline in net interest income are largely offset by net gains this quarter of approximately 540 million on several legacy equity investments. In expenses, the 361 million were roughly flat year on year as well.

Jennifer Piepszak: (15:39)
Now, shifting gears, I’ll turn to our outlook for 2021, which I’ll cover over the next few pages, starting with NII on page 12. As you can see on the page, we expect NII to be around 55 and a half billion in 2021, and this is based on the latest implies, which reflects this steepening yield curve we’ve seen over the past few weeks. So, you can see that we do expect to be able to more than offset the impact of low rates in 2021 from continued to positive growth and higher markets NII.

Jennifer Piepszak: (16:11)
But it’s important to note that it takes loan growth to truly realize the benefits of a steeper yield curve. I’ll also just remind you that the increase in CIB markets NII is largely offset in NIR, and this component is highly market dependent. And so, as it relates to loan growth, while there should be some opportunities in AWM and wholesale, we expect headwinds at least in the near term as corporate cash balances for all time highs, card payment rates are elevated, and there continues to be significant prepayments in home lending. But we do expect these to normalize and see loan growth pick up in the second half of the year, particularly in cars.

Jennifer Piepszak: (16:48)
Therefore, our fourth quarter 2021, NII estimate of 14 billion or more is a reasonable exit rate. Notably, that’s in the zip code of our 14-19 NII, when rates were significantly higher than they are today. We’ve also included on the right side of the page, some risks and opportunities. And obviously this isn’t an exhaustive list, but are the drivers that could be most impactful to this year’s NII outlooks.

Jennifer Piepszak: (17:12)
Now, turning to expenses on page 13. As Jamie mentioned last month, we do expect our expenses to increase in 2021. And based on our latest work, we expect that number to be around 68 billion versus the prior guidance for 67 billion, largely due to higher volume and revenue related expenses and the impact that affects, both of which have offsets on the revenue line. As well as the impactive expenses from our recent acquisition of cxLoyalty.

Jennifer Piepszak: (17:40)
Then, taking a look at the year over year expense growth, you can see it’s primarily due to investments, which I’ll cover in more detail on the next page. Our volume and revenue related expenses are up slightly with some puts and takes there. That’s obviously market dependent, but remember any changes there do come with corresponding changes to our top line. In structural, we expect a net reduction of approximately 200 million.

Jennifer Piepszak: (18:04)
Notably, this includes a decrease of 500 million reflecting the realization of continued cost efficiencies and what is largely our fixed cost base. And you can see that it is partially offset by the impactive effects on our non-US dollar expenses. It’s important to note that while structural is coming down, it doesn’t represent the full extent of our productivity, we’re realizing efficiencies in each category here. For example, our software engineers are becoming more productive and we are reducing our cost to serve, as we see more customers use our digital tools to self serve.

Jennifer Piepszak: (18:37)
Moving to page 14, to take a closer look at our investments. Over the past two years, our investment spend has been around $10 billion and we expect that to increase to nearly 12 and a half billion in 2021. You can see that we’ve highlighted on the page, the major areas of focus that we’ve been consistently investing in for years, which has continued to strengthen our franchise and drive revenue growth, starting on the bottom with technology. This represents roughly half of the overall investment spend.

Jennifer Piepszak: (19:08)
These tech investments are across the board as we look to better meet our customer and client needs, improve our customer’s digital experience, strengthen our fraud detection capabilities, as well as modernize and improve our technology infrastructure cloud and data capabilities. Leading to non-SEC investments, we expect marketing spend largely in CCB to return to pre-COVID levels this year, after being down in 2020.

Jennifer Piepszak: (19:34)
We continue to invest in our distribution capabilities across all of our businesses. This includes hiring bankers and advisors, not only in the US but also internationally, as well as expanding our physical footprint. We’ve been continuing to execute against our branch expansion plans and new markets having opened 170 branches so far out of our planned 400, and expect to be in all contiguous 48 days by 2021. Jamie is clapping. The other bucket on the page is a catch all for everything else, including real estate and other various investments across our businesses. These expenses were fairly stable the past two years, and the increase in 2021 is largely related to our $30 billion commitment to the path forward, which includes promoting affordable housing, expanding home ownership for underserved communities, and supporting minority owned businesses. And then, as well as expenses related to our acquisition of cxLoyalty.

Jennifer Piepszak: (20:28)
So, in summary, you can see that we continue to invest through the cycle, and it sees investments that we believe position as well to outperform on a relative basis, regardless of the environment. Now I’ll turn to a few balance sheet and capital related topics, starting on page 15. Over the next few slides, I’d like to provide you some insight on how recent monetary expansion and corresponding growth in the financial system is creating new challenges for bank balance sheets.

Jennifer Piepszak: (20:57)
More specifically, this expansion is putting significant pressure on size-based capital requirements, which is likely to impact business decisions, including capital targets. We’ll start with what has happened this year. In response to the COVID crisis, the FED balance sheet has significantly expanded, which has resulted in $3 trillion of domestic deposit growth across the US commercial banks. What’s important to note is that this QE is unlike anything you’ve seen before.

Jennifer Piepszak: (21:25)
In the current QE, we have experienced a much bigger and faster expansion and that expansion has come without meaningful loan demand beyond PPP, as you can see in the loan to deposit ratio on the page. This has resulted in bank balance sheets, which are larger, but more liquid and less risky. From a bank capital perspective, the key question to ask is how long will this persist?

Jennifer Piepszak: (21:48)
On the chart, you can see that the QE3 online put the FED on pause for several years before a modest pace of reductions. So, even if the FED immediately signals tapering, which of course is not the base case, and follows the pace of the last online, it will take many years to return to pre-COVID levels. Of course, the online speed [inaudible 00:22:08] but I think we can all agree that bank balance sheets will remain elevated for some time.

Jennifer Piepszak: (22:14)
Now, let’s go to page 16 and see how this will impact capital going forward. Two factors that are top of mind for us are G-SIB, which we’ve been talking about for a long time, and also SLR, which is not something we typically talk about, but given the overall system expansion, is now in focus. On the graph, what you can see here are the historical trends of G-SIB and SLR based requirements, overlaid with the path of the FED’s security holdings.

Jennifer Piepszak: (22:42)
You can see that during the original calibration of these rules, which included significant gold plating, the FED balance sheet was notably lower. With the recent growth in the FED balance sheet, we are seeing upward pressure and increases to G-SIB requirements, as well as the SLR shifting from a backstop to a binding measure, which would impact the pace of capital return. And these dynamics will likely proceed-

Jen: (23:03)
… impact the pace of capital return, and these dynamics will likely persist for an extended period. The Fed temporary relief of SLR expires after March 31. This adjustment for cash and treasuries should either be made permanent or at a minimum be extended. With these exclusions, you can see how this remains a backstop measure, not a binding one.

Jen: (23:22)
And on GSIB, there has been public dialog about the need to index the score to GDP as a proxy to account for ordinary economic expansion over time, and this was also cited by the Fed as a possible shortcoming of their framework. For 2020, GDP was clearly not the best proxy for system expansion but the principle still applies. GSIB was designed as a relative measure between large and medium-sized banks. And therefore, it certainly reflects an overall system expansion, which impacted small, medium and large banks alike. By future-proofing GSIB at inception with the adjustments outlined on the page, you can see the resulting GSIB score profile, lowered over time, but more importantly, flatter over the course of the most recent system expansion. While we recognize that prudent bank capital requirements do promote safety and soundness, satisfying these heightened requirements is certainly not costless which is why these two areas, GSIB and leverage are top of mind for us in 2021.

Jen: (24:22)
Now let’s look at the impact of this on marginal deposits on Page 17. In addition to what we’ve already discussed, there are two more building blocks required to see the full picture of marginal deposit economics, and they are interest rates and loan demand. We’ve experienced a combination of both lower interest rates and lower loan demand, which have reduced the NIM of marginal deposits to practically zero, which you can see here on the chart, and this is an issue for all banks, not just GSIBs or JPMorgan. However, what is specific to the larger banks is that when the SLR becomes binding, we may be required to issue new debt and retain higher equity, which ultimately makes the marginal deposit a negative ROE proposition in today’s ultra-low rate environment.

Jen: (25:06)
The key test and question is, what could happen next? We could simply shy away from taking new deposits, redirecting them elsewhere in the system or we can issue or retain additional capital and pass on some of their costs, which is certainly something we wouldn’t want to do in this environment. And therefore, we strongly encourage a serious look to these sized-based capital calibrations with an appropriate sense of urgency as we will soon be facing this critical business decision. All of this can be addressed through a few simple adjustments; namely, an extension of the SLR exclusion and GSIB fixed as we’ve spoken about overtime. But to be clear, we believe the framework as a whole has made the banking system safer as we experienced in 2020. But we’re also seeing evidence where the lack of coherence and recalibration is risking unintended consequences going forward.

Jen: (25:57)
With all that said, before I close things out on capital, here is how we’re thinking about target CET1 levels. While GSIB pressure remains and the need for recalibration is high, our SCB optimization can provide some offset, allowing us to manage to a 12% CET1 target. The recent stress test showed an implied 20 basis point reduction to SCB, and we have continued our optimization efforts since the resubmission, so we’re hopeful for a lower SCB later this year. Of course, that’s scenario-dependent. At this point, it’s too early to provide specific color on the impact of SLR, so it’s just important to know that in the absence of any adjustments to the measure, we may have to issue preferreds or carry additional fee if you want over the 12% target I just mentioned. We obviously can’t emphasize these key messages enough and these factors are clearly front and center as we think about managing our balance sheet and capital targets in the near and medium term.

Jen: (26:54)
Now before we conclude, note that we’ve included a few additional slides on our businesses and the intent is to give you an update on their strategic highlights our performance as well as provide the latest financial outlook. The themes and initiatives we talked about at last year’s Investor Day still remain our focus, and we continue to execute and make progress against them. So to wrap up, 2020 was an incredibly challenging year, but it also showcased the benefits of our diversification and scale and the resulting earnings power of our company, while our employees relentlessly focused on supporting our customers, clients, and communities. While downside risk do remain in the near term and it could be significant, several recent factors help us feel more optimistic as we look ahead to the recovery in the medium and longer term. So with that, operator, please open the line for Q&A.

Speaker 1: (27:45)
Certainly. If you would like to ask a question, please press star, then the number one on your telephone. We kindly request that you ask one question and only one related followup. If you would like to ask additional questions, please press star-one to be reentered into the queue. Your first question comes from the line of Steven Chubak with Wolfe Research.

Steven Chubak: (28:14)
Hi. Good morning, Jamie. Good morning, Jen, and happy New Year.

Jen: (28:17)
Happy New Year, Steven.

Steven Chubak: (28:20)
So, I want to start off with a question on the NII outlook. The 2021 guide implies rather a healthy step up versus the $54 billion. Jamie, you had reiterated just last month in your updated NII guide for ’21. What are you assuming regarding the deployment of excess liquidity given some of the recent curves deepening? And separately, what are your assumptions around the trajectory for card balances and overall growth in ’21, especially in light of the expectations for additional stimulus, which we saw at least this past year could drive further consumer deleveraging?

Jen: (28:54)
Sure. So, I’ll start with excess liquidity. So, I think the theme is we’re being opportunistic or patient. So, as you think about the recent moves that we’ve seen in the yield curve, in the grand scheme of things, those could be small moves, and as we think about managing the balance sheet it’s not just about an eye, of course, it’s about capital, and so there is risk in adding duration at these levels in a further sell-off. So we’re being very patient but we have been and will continue to be optimistic and you will have seen that we did add $60 billion to the portfolio in the fourth quarter. So, that’s what we’re assuming and the outlook is a very balanced view on deploying the excess liquidity. And then-

Jamie: (29:39)
In the implied terms.

Jen: (29:39)
Yeah. In the implied terms, yeah. And then on card balances, it is quite extraordinary what we’re seeing in terms of payment rates in the card portfolio which of course is very healthy as consumers use this opportunity to be leveraged. So there is an offset in the credit line but we are expecting that to normalize in the back half of 2021 as spend recovers, but it is certainly a risk for us if they remain elevated. So, that’s why everything listed on that page is a plus/minus, because everything could be an opportunity and a risk.

Steven Chubak: (30:17)
Okay. Fair enough. And just for my follow up, I wanted to ask on capital. Both the slides are really interesting highlighting the impact of QE on the leverage ratio and GSIB scores. You’ve been critical of GSIB surcharges and the need to recalibrate these coefficients for some time. We haven’t really seen much progress there. It kind of feels like waiting for Godot as if the Fed is slow to recalibrate the minimum leverage ratios to account for this QE-driven deposit growth. What mitigating actions can you take to ensure you’re not capital-constrained as balance sheet growth continues and maybe any revenue attrition we need to contemplate as part of those mitigating actions?

Jen: (30:59)
Sure. So I’ll start with GSIB if we take that in turn. So, starting with GSIB, as I said, we do think that we have opportunity in the SCB. Of course, that’s scenario dependent and based on the Fed models, but we do think we have opportunity there based on the work that we’ve been doing. So, it will be very difficult for us to get back to 3.5% with the current expansion, so we are expecting to remain in the 4% bucket but as you know that’s not effective until early 2023, so that gives us time to manage SCB as I mentioned as an offset. On the leverage issues, we have, you know, we can cure this through issuing preferred but we haven’t made that decision yet, as I said, because it is a critical decision for us to think about. And as you think about capital return, it would depend on where our stock prices as we think about the economic value of issuing preferred to buy back stocks, so there’s a lot for us to think about over the next couple of months.

Jamie: (31:59)
Because you said the G-SIFI because it’s very important, if we were on the international standard, our G-SIFI would be 2%, not 4%. And we have been talking about they were supposed to adjust GSIB before the growth of the economy and effectively the shrinking size of the banking system, because the banking system itself is getting smaller as mortgages go to the non-banks and private credit goes elsewhere, and the rest of the international, Chinese banks are growing, et cetera, so these adjustments should be made. We pointed out as $1.3 trillion of liquid assets and marketable securities on a balance sheet, which shockingly reached G-SIFI 2. G-SIFI has no risk weighted measurements to it, no diversification to it, no profitability to it. It just kind of these very gross measures and it needs to be recalibrated and same with SLR. I mean, so do we expect it to happen? Probably not in our lifetimes, because we have politicized detailed bank numbers and so on. And we can live with it for now, but in the long run, it’s not good for Americans, that much of a disadvantage to our competitors overseas.

Speaker 1: (33:14)
Your next question comes from the line of Jim Mitchell with Seaport Global Securities.

Jen: (33:21)
Hi, Jim.

Jim Mitchell: (33:22)
Sorry. Sorry. Hi. Sorry, I was on mute for a second there. Maybe just talk about loan growth. You saw a pretty nice improvement in the wholesale side. You talked about some opportunities in ’21. It seems to be mostly coming out of the CIB. Is that sort of acquisition finance? What’s driving some of the improvement on the wholesale side?

Jen: (33:41)
Yeah, I would say acquisition financing is the opportunity on the wholesale side. There may be some opportunity in the back half of 2021 in C&I that I feel like it’s returning to BAU, but I think that’s going to take some time. But as I said, we are at historic levels of cash on corporate balance sheet then so, outside of acquisition financing and C&I. It will be challenging, C&I in the back half of 2021.

Jim Mitchell: (34:11)
Okay. Fair enough. And then maybe on your expense assumptions for the $68 billion, you don’t really mention at all any of the CIB. You would think that if we are, as everyone assumes, we had a record year in 2020, 2021 maybe markets and IB fees are lower. Are you building in some revenue-based compensation expense in that $68 billion or is that potential a positive?

Jen: (34:40)
So, we capture that in the volume and revenue related, Jim. It just happens to be more than offset by volume and revenue-related growth elsewhere.

Jamie: (34:49)
I just point out the $68 billion. We don’t make commitments or promises, so that $68 billion, I would love to find $2 billion more of investments, literally. I mean, we are seeking every year find more to do to help clients around the world and stuff like that. So that’s kind of our current forecast. And fortunately, we found some more to do, including cxLoyalty and opening more branches and some of the technology we are building, et cetera. But I’d like to find more. It would be the best and possible highest use of our capital.

Speaker 1: (35:22)
Your next question comes from the line of John McDonald with Autonomous Research.

Jen: (35:27)
Hi, John.

John McDonald: (35:29)
Hi, Jen. Given the outlook for net interest income and expenses, it seems like the efficiency ratio is going to tick up a few 100 basis points this year ’21 versus ’20, and I know you don’t manage it necessarily year to year but just kind of overtime you seem to have a mid 50s efficiency target. Just kind of wondering how you put guardrails up for yourselves in terms of expense discipline and managing overtime to have positive operating leverage and an efficiency quarter.

Jen: (35:59)
Sure. So I’ll start by saying you’re absolutely right that we don’t manage the efficiency ratio in any quarter or even any year, and the operating leverage is very important to us. And then we gave a share in Investor Day at about a 55% efficiency ratio. I’ll say, in a normalized environment, we haven’t had anything that structurally has changed, and so that should still be achievable for us in a normalized-rate environment and otherwise normalized environment. And then, as it relates to expense discipline, it is a bottoms-up process, and so everywhere around this company, we are looking to get more efficient and holding people accountable to do just that which is why I call out on the slide that structural is basically everything that is in investments or volume and revenue related it isn’t necessarily a representation of all of our expense efficiencies. So the discipline is everywhere, and it’s the way we run the company and we do believe in the importance of operating leverage through time, no doubt.

John McDonald: (37:02)
Okay. And then as a follow up on the NII walk, you’ve got a billion-dollar incremental NII expected in ’21 versus ’20 for CIB markets. Can that be true if market’s revenues are down year over year? Can they both be true and just maybe explain that?

Jen: (37:20)
Yes, it can absolutely be true. So the market is … I mean, in most of our businesses, we don’t run them NII versus non-interest revenue. It is an accounting construct about markets. It’s particularly true. So yes, that is possible. In NII, the market business you can think about is liability sensitive. So you know, you’re going to see the benefit of lower rates in NII. That doesn’t necessarily imply anything about the overall performance.

Jamie: (37:47)
We have a positive carry. In trading, profit goes down and the carry goes up, but the absolute numbers are the same.

Speaker 1: (37:58)
Your next question comes from Erika Najarian with Bank of America.

Jen: (38:03)
Hi, Erika.

Erika Najarian: (38:04)
Hi. Hi, good morning. My first question is on the outlook for card losses. The 2.17% net charge-off rate was certainly eye-opening relative to what happened in 2020, and the discussions actually that I’ve been having with investors on the trajectory of card is do you think that the bridge that the government built is strong enough that we may not see a spike in losses in card like we’re all expecting? And Jen, given your comments earlier, what would you need to see to feel more comfortable about releasing reserves from your card portfolio?

Jen: (38:49)
Sure. So, it’s interesting that you brought up the bridge being strong enough. It does feel like at this point in this crisis, the bridge has been strong enough. The question that still remains is is the bridge long enough. And so, while we just had a recent stimulus pass, that makes us feel better about the bridge being long enough, but we have to get through the next three months to six months. So, it feels like we have been saying that since this crisis started but I think it is particularly true at this point, obviously, given the vaccine rollout. So consumer confidence is still low relative to pre-COVID levels.

Jen: (39:24)
You can compare that to the wholesale side, we are seeing confidence is up. That’s not true on the consumer side, and so the next three months to six months is going to be critically important for us to assess whether or not only is it strong enough, but is it long enough, and do you see consumer sentiment pick up a bit. There’s also possibility for payment shops as some relief programs, whether it be a student loan, forbearance or taxes owed on benefits received. There are things that could hit the consumer in the next three months to six months that we need to think about.

Jamie: (39:58)
Right. I would just add, very different for subprime and prime. And if you look at our portfolio, it’s mostly prime. The folks in the prime category have a lot more income, a lot more savings, housing prices are up. They did not lose their jobs but the news there is actually rather good. On the lower quartiles, it’s the opposite. Even now when we just did all the stimulus checks and we did about $12 million of them which have already been processed.

Jen: (40:23)
$12 billion.

Jamie: (40:25)
$12 million. $12 billion, $12 million for $12 billion approximately. And there’s the bottom, but the folks who had $1,000 in their accounts, where the accounts are coming down and they just got $1,000, they obviously needed. The folks in the higher end, they obviously don’t need quite as much. So it’s possible … We expect it to go up, but it’s possible somehow that doesn’t happen in some dramatic way.

Erika Najarian: (40:49)
Got it. And Jamie, my second question is for you.

Jamie: (40:51)
I’d say we are making this point very important. We do not consider taking down reserves recurring or low income. We don’t do show across. We don’t consider a profit. It’s ink on paper. It’s based upon lots of different calculations. Obviously, we want real loss to be lower over time, but just if our card reserve’s like $17 billion, we took it down next quarter because we have more optimistic outlooks. We are not going to be sitting here cheering about that, we are cheering that market is doing better, but we don’t want to consider those earnings, and I think you all should look at a little bit differently now, particularly with the change in accounting rules.

Erika Najarian: (41:29)
Yeah. I think your investors appreciate that. And the second question I had for you, Jamie is on last year’s Investor Day, it was clear to your investor base that you were looking to inorganically enhance your scale in AWM, and what interesting is that the discussion that I have been having with your investors more recently is them wondering whether or not you would consider a larger deal maybe in payments, given that a lot of investors and banks are thinking that that’s the part that seems to be potentially more vulnerable to technology competitors. What are your thoughts there? And I guess my own thought process has been tempered by Jennifer’s presentation on capital, but we wanted to get your thoughts there.

Jamie: (42:25)
Again, I mean, our capital cup runneth over, okay. We have so much capital we cannot use it. If you look at what happened this year, our capital went from 12.4% to 13.3%, and I think advanced is more representative of real risks so it will be 13.8%. That’s after doing $2 trillion of loans, $12 billion of reserved, $12 billion of dividend. I mean, we’re earning, if you look at pre-tax, pre-provision $45 billion or $50 billion a year, so we’re in very good shape to invest. The most important thing we said to management, we say that we grow that every business organically, every single one opening branches and accounts, doing payments, and we put a lot of time and effort in payments. We are quite good at it between credit card, debit card, Chase merchant services.

Jamie: (43:12)
But I agree with you, but we are open for inorganic too. Inorganic shouldn’t be an excuse not for growing organically, and it’s not just Chase. It’s not just asset management. It will be an area where we could do that. I thought cxLoyalty was neat thing. [inaudible 00:43:27] was a neat thing. We bought 55 IP, which is a special way to manage money, tax efficiently, and so we’re going to build it ourselves or buy it. We are open-minded. Anyone, you have good ideas for us, let us know. We have the wherewithal, but we will also look at buying it. Like I said, we are always looking for a way to invest more of our money intelligently. We’ve got a tremendous set of assets. We also have a tremendous debt of competitors, particularly in payments, consumer land now, and a bunch of other areas. So you saw Google Pay. You saw Wal-mart is going to try to spend a bit more time is expanding, and we like competition. We believe in it, but we have to be really prepared for that, and that is deeply on our mind and how we run our business.

Speaker 1: (44:12)
Your next question is from Betsy Graseck with Morgan Stanley.

Jen: (44:16)
Hi, Betsy.

Betsy Graseck: (44:17)
Hi. Good morning. Jamie, a question on cxLoyalty, because I thought your loyalty program and capability set there in your payment space and your consumer- facing space was quite good, I am just wondering what the rationale was, and is there an expectation that you are going to be leveraging that into non-card portions of your business? Was that part of this deal?

Jen: (44:46)
So, Betsy, I will take that one. So this, we’re really excited about this one. And really with any tech platform, scale matters, so combining our scale with cxLoyalty’s innovative technology will be a win not only for our Chase customers but for cxLoyalty’s existing clients and suppliers. And then you’re right to point out our existing UR platform, but that today is predominantly used as a point production portal, so there’s a huge opportunity to capture a greater share of our customer spend on travel which is $140 billion both on and off us. So in addition to capturing the full economic value of the existing redemptions on the platform, we also have an opportunity to really turn it into a great place for our customers to book travel.

Betsy Graseck: (45:39)
Okay. But still focused on the card space as opposed to moving into other parts of your relationship with consumers?

Jamie: (45:49)
It’s consumer. This thing was consumer. [crosstalk 00:45:52].

Jen: (45:52)
[inaudible 00:45:52] has to be card only.

Jamie: (45:54)
Jen, mentioned the number, like more than 30% of travel expense goes through our cards. Something like that.

Jamie: (46:02)
Something like that. And so we want to give a far better experience to our own customers when it comes to what we offer them through travel. You’re right. Ultimate rewards always does a good job, but why wouldn’t you try to double that over time or triple it?

Jeniffer: (46:19)
And we think we can do a better job for their existing clients and suppliers. So it won’t just be about the customers.

Jamie: (46:25)
Exactly.

Speaker 2: (46:28)
Okay. And then the followup question just on the technology budget increasing. I mean, I know this comes after a year of being somewhat stable year on year, and just wanted to dig into the commonly made on the page around data analytics, cybersecurity, and artificial intelligence capabilities. Again, you’ve been a leader in this for a while. So the question is, where’s the white space that you’re moving into, and can you give us a sense as to how important this is for some of the expansion that you’re doing geographically in UK Digital and some of the European footprint that you’re expanding into?

Jamie: (47:06)
So first of all, cyber, we’re going to do… we have to do whatever it takes and we are going to do that in everything we do. But you mentioned, we built a brand new data sets pretty much around the world which are a lot more efficient. They’re going to be. Effectively, they are not cloud cloud-based, but they have all the cloud technology, et cetera, for our own private cloud. When moving other stuff to the public cloud, where we’re factoring application to get there, where we’re doing all the data, you all know the issue with data, not that things were bad, but data was held in all these different accounts. You’re trying to build these data lakes. You can use AI and machine learning better. And in all due haste, the cloud is real, the cost is real, the speed is real, the security is real, the AI is real.

Jamie: (47:48)
The machine learning is real. So every single business, every single meeting we go through is talking about what are we moving to the cloud, whether it’s internal or external? What are we adding AI machine there on? Are we getting the data analytics right? And it is global. And we don’t spend that much time on it, but every single business is doing it. You have a tremendous amount of AI being used in an estimate, wealth management, CIB, in trading, in commercial banking prospecting. And it’s literally the tip of the iceberg. Whatever we say today, 10 years from now, it will be probably 50 times more than we’re doing today. And I would spend anything to get it done faster.

Speaker 3: (48:35)
Your next question comes from the line of Ken Austin with Jeffries.

Jeniffer: (48:39)
Hi, Ken.

Ken Austin: (48:41)
Hi, thanks. Good morning. A question on capital return and capital usage. In the deck and in your press release you mentioned that you’re looking to get back into more return of capital. You mentioned 4.5 billion net, and there’s still the net income test. And I just want to ask you to walk us through how you think about… how do you think about full usage of that 4.5 billion? And then how do you think forward vis-a-vis the comments we just talked about with regards to potential external opportunities and what’s the best use of that incremental capital given that you still have a healthy amount sitting there?

Jeniffer: (49:16)
Sure. So we always start in the same place, which is, we would much prefer to do the things that Jamie’s been talking about than to buy back our stock. So we would much prefer to deploy it to organic growth or acquisitions. Having said that, we do, as you point out, have a significant excess capital at this point. When we look at the first quarter the Fed capacity was defined by the trailing four quarters of profits. And so when you back out our dividend, that’s where you get to the four and a half billion. So that is the capacity that we have for this quarter. And we’ll do up to that amount, obviously. I don’t know that we’ll do the full amount, we’ll certainly do, obviously, we can’t do more than four and a half. And then we’re certainly hopeful that we can go back to the EU under the STB framework beyond the first quarter as we think about buybacks. But we’ll wait to see what the Fed says at the end of the first quarter.

Ken Austin: (50:12)
Okay, great. [crosstalk 00:04:15]. Thanks.

Jamie: (50:15)
See if you can merge your capital down to the 12% or whatever we set without regards to have to getting any permission from the Fed. They’ve already applied. That’s what they could do. That’s the way it should be done eventually one day.

Jeniffer: (50:26)
Yep.

Ken Austin: (50:26)
Yep. Understood.

Jamie: (50:29)
Want I want to point out is that we’ve been consistent. Two times tangible book with our earnings, power, and dividend and all stuff like that. It still makes sense to buy back stock, but that’s diminishes every point, 2.1 and 2.2 or 2.3. We’d much rather use our capital to grow organically or inorganically.

Jeniffer: (50:47)
Yeah. I mean, we’ll always look at the effective return of us buying back our stock for our remaining shareholders. And if we think it makes sense relative to the alternative, we’re going to keep doing it.

Ken Austin: (50:57)
Yep. Consistent with what you’ve said in the past, thanks. And just a question on the card business, you mentioned how much of that spend goes through Chase and given that we still have some uncertainties with regards to a true return to open your card segment revenue yield actually did improve a little bit. I’m just wondering if you can kind of help us just think through just the pushes and pulls you see on the card business with regards to your expectations of spend improving, balances improving, and competition underneath. Thanks.

Jeniffer: (51:30)
Yeah. So competition remains very, very strong as it relates to the revenue yields. It’s a little bit of noise there because balances are down so much and that’s what that’s derived from. So there’s a little bit of noise there. Importantly, we do if GDP is back to 2019 levels, by the middle of the year, we expect spend to continue to recover and perhaps significantly so in the second half. As it relates to travel, whether it’s the second half of 21 or 22, we are confident that our customers will continue to travel and there’s pent up demand I’m sure for travel, and so we are excited about those opportunities. Whether they come in 21 or 22 or beyond.

Jamie: (52:17)
And we take very seriously the new entrance, like the Goldman Sachs card. And there are a bunch of other folks who are doing some of the things that we expect to see more of that.

Ken Austin: (52:30)
Our next question comes from Glen Shore with Evercore ISI.

Jeniffer: (52:35)
Hi, Glenn.

Glenn Shore: (52:37)
Hello there, thank you. So I think it’s a good time of the year to get your mark to market on your thoughts on the competitive landscape. And I know every business is competitive, but I’m more curious on the new side of competitive. And maybe I’m talking more about the consumer and commercial banking right now, but between all the neobanks that either want to pay much more than you guys on deposits, or charge no fees, or the buy now pay later models, or things where you also even play in banking as a service in trying to provide banking products to big technology companies with big client footprints. I’m most curious to see, is this just normal evolution and not changing things or there’s something bigger going on here that you want to comment on. Thanks.

Jamie: (53:29)
Yeah. So I’m going to… The Commercial Bank is probably less than you think. I do think they’re alternative credit providers, but we also do a lot of things for our clients. They can quit investment banking, FX swaps, cash management, custody, asset management, et cetera, so it’s probably different. I got a consumer so I mean, we wrote in the chairman’s letter years ago that Silicon Valley’s coming, and I think it’s just more, and faster, and better, and quicker. And we have to just be very conscious of that, includes pay now, pay later and we have some of the products ourselves. But it’s our job is to make sure we use our unbelievable strength in client base and capability. And Gordon always points out, when you have that kind of products that gallows to keep it simple, clear, basic, what the customer wants, to just deliver more and better.

Jamie: (54:18)
And so we’re quite conscious of it. And I would also add, by the way, it’s not just that, we’ve, the team looks at AMP Financial, and Ally Pay, and all these other competitors. I expect one day, you’re going to see other big farm banks back year again, including the big Chinese banks. The biggest ones were bigger than us and that may be five or 10 years out, but we better be thinking five or 10 years out. And so they’re all coming. We’re comfortable, but we’re still exercising and taking our vitamins, okay?

Jeniffer: (54:51)
And it’s another reason our investments are going up as much as they are. Because we’re very well aware of it.

Glenn Shore: (55:01)
Fair enough. Keep taking those vitamins. Maybe along the same lines. I think you’ve spoken about the power that the data of your own client footprint and franchises have. I’m just curious, we haven’t heard that much lately about what you’re collecting, how you can use it, how you can use it to enhance the customer experience accelerate growth? You have all this at your fingertips. People talk about data as being the new gold. I’m curious on how you’re thinking about it right now.

Jamie: (55:33)
Yes, yes, yes. That’s all we’re going to tell you. I mean, I’ve talked about how important AI is, obviously. The [inaudible 00:09:41], the AI data directly related, and some of it gets used very well. But if you sat down, some of it doesn’t get used well. We have restrictions, far more restrictions in some of our Silicon Valley competitors, but still there are ways to use our data to do a better job for our clients. And we do a tremendous amount already in marketing, risk, fraud, cyber, you name it. And we use a lot of that. A lot of that stuff also protects our clients and cyber.

Speaker 3: (56:10)
Your next question comes from Mike Mayo with Wells Fargo.

Mike Mayo: (56:14)
Hi, I’ll ask my question when we go back in the queue. Just, I guess I missed your investor day. We have four slides to talk about that, I guess, yeah. If your capital cup is runneth over, maybe your expense budget could run it over too. I mean, spending a certain returns are uncertain. So it seems like there’s more questions this year than in the past. You did get positive offering leverage last year during the pandemic. So yes, you’ve earned the right to go ahead and spend more. I think most people would agree, but there’s still just so many questions. So I’ll just ask on CCB, it looks like slide 16. You mentioned going to all 48 States by mid 2021. I didn’t really get all of that. So how many States have you been in? And by the time you get to 48, how much spending is that? What’s the game plan? What’s your plan with branches? Others are shutting branches after the pandemic, you’re expanding. If you could just give some color on that, or if Gordon’s on the call, we can hear from him too.

Jamie: (57:18)
Gordon’s not, but we started this a while back to expand the branch and stuff like that. We’re still, we’re closing plenty of branches. So if you look at what we’re doing, that’s got the number, we’ve closed like a thousand, in the last four or five years, and we’ve opened like a thousand or something like that. And I think we did the bank when JP Morgan deal, we were in 21 States, 23 States. And when we started the expansion originally, we were very conscious that the world needs less branches and the shape of the branch differently. And we made hub and spoke, and voice testing new things, and stuff like that. But we still have almost a million people today who visit branches. And that’s down, but it’s a million people a day. I’ve forgotten the number, it’s 60 or 70% accounts are still open branches. Small businesses still need branches.

Jamie: (58:02)
And the new branches that we opened in Boston, Philadelphia, DC, they’ve been doing quite well. And the shocking thing is, it’s doing quite well in card, consumer, investments, small business. So as we go to all the other states, we just want it to be, and we know we have to have certain sides. You’re not going in each state with one, just to plant the flag. That’d be a waste of time. We look at the major markets. Remember, people already know us from Chase and stuff like that, and so we’re optimistic that the strategy will pay off and it will enhance our businesses, and our capabilities and the other things I’m not going to tell you, because they’re very competitive. I think we’ve share too much with our competitors in the past. So I’m going to shut myself up a little bit.

Jeniffer: (58:48)
So Mike, I can just add a little bit of color on the numbers. So we had said that we were going to open up 400 new branches in market expansion, so we have done 170 so far. Importantly, in 2020, we did fewer than 90. And in 2021, we’re going to do 150. And so of course, by 2022 or 2023, that’s going to start to sunset. So there are, in the numbers, multi-year investments that they’re ramping maybe in 21, but they will ramp down. Now that will obviously give us capacity to reinvest those dollars. But we have a lot of capacity within the numbers you see on the page to continue to increase investments without necessarily the absolute number going up. In tech, as an example, 10 or 20% of that number in any given year is completed. So that gives us more dollars to reinvest.

Jeniffer: (59:43)
And then the only other thing I’d add on branches is this, the franchise value that comes with opening up these branches in new states is extraordinary and I think underestimated, because it gives us the ability to do state municipal business that we wouldn’t have otherwise been able to do. So it’s not just about consumer banking.

Jamie: (01:00:03)
Yeah. And it gives me a chance to [inaudible 01:00:05] in North Dakota, which is the only state I’ve never been in. But believe it or not, we already do a lot of middle market, credit card, [inaudible 01:00:13] in North Dakota. We just didn’t consumer banking. So I do… The second where I’m allowed, I’m on my way to like Bismarck or Fargo or something like that. [crosstalk 01:00:24]. The new head of investor relations who’s sitting in this room right now, Reggie Chambers, who I’m sure you’ll all get to know, this was part of what he did for the Sunbelt, which is the older branch expansion. So I’m going to restrict him how much he could tell you, but including looking at different formats. We’re not blind to the nature that you have, you have a lot changing and digital and all that, so. And we can, very quickly, it just so you know, I forgot the number, change the fleet.

Jamie: (01:00:52)
If you said you’ve got the world changing more rapidly, we’re completely comfortable that in a five-year period, we can dramatically reduce the size of the fleet, or the cost of the fleet, et cetera, while serving clients.

Jeniffer: (01:01:02)
Mm-hmm (affirmative).

Mike Mayo: (01:01:05)
So this is like what you did with Commercial Bank in a few years back, going to every state, I guess. But, so 48 states, where were you say a year ago or three years ago, just to give final context to that?

Jamie: (01:01:17)
28 states, three years ago. And by the way, Commercial Bank, same thing, We talked about expansion. So when we bought [inaudible 00:01:01:25], it took years, but we said we’re going to do a billion dollars in the WAMU states, which is mostly California, Florida, Atlanta, something like that. We’re very close to hitting that. Our front capital was 908 million this year, something like that. I told the teams, we reviewed it yesterday, that when we hit a billion, I want to send a case of really expensive wine to Geico Steve Walker, who did it for us and tell him, great. And we told them, right, great bankers, great capabilities and stuff like that. We were doing $400 million of investment banking business when we did the bank, one deal with JP Morgan through The Commercial Bank, we set a target of a billion, and two billion, and three billion, we exceeded three billion does.

Jamie: (01:02:06)
I think we did three and a half billion. The new target is four billion. It’s now 25 to 30% of domestic US investment banking, which includes DCM, ECM, MNA, through that network. And the investment bank is these commercial bank expanded into healthcare, technology, and we have a couple other areas we’re going to be rolling out soon. So these expansions really make sense. They pay for themselves, they’re relentless, they’re hard to do. They’re all hard to do right.

Mike Mayo: (01:02:33)
Okay. I’ll re queue.

Jamie: (01:02:35)
And remember, the Commercial Bank, generally USE branches. It’s very hard to, and we’ve done it, but it’s very hard to build the quality business without a retail branch system when you’re a commercial bank, but you will see very few commercial banks that don’t have retail branches.

Speaker 3: (01:02:54)
Your next question comes from the line of Brian Klein Hansel with KBW.

Jeniffer: (01:03:00)
Hi, Brian.

Brian Klein Hansel: (01:03:01)
Hey, morning. Just a quick question on the expense outlook. I know that there was a small piece in there related to the workforce optimization, but I guess, thinking in the broader context, as we get through COVID-19 and move to this post COVID-19 world, the general thought process was that there would be this big expense save opportunity coming from that, work from home environment, but it doesn’t really show in your expense outlook. Is it something that you didn’t expect to see beyond 2021? Is this stepped down expenses?

Jeniffer: (01:03:32)
Yes.

Jamie: (01:03:32)
But in the big picture, there are people expenses, 33 billion or real data expenses, I’m going to say 3 billion.

Jeniffer: (01:03:39)
Yeah.

Jamie: (01:03:39)
So, yeah, even, and I do think you can be much more efficient than that, but I don’t think it’s a game changer.

Jeniffer: (01:03:46)
And we can’t move our footprint that quickly anyway. So we do have time here to make sure that we do it really thoughtfully.

Jamie: (01:03:56)
But Jen is thinking about moving the financial functions to Florida.

Jeniffer: (01:03:58)
Hawaii.

Jamie: (01:03:58)
Hawaii.

Jeniffer: (01:04:01)
Hawaii. Yes. That’s right.

Brian Klein Hansel: (01:04:06)
And then just a follow up, but maybe on the international thought, the billion hopes of additional revenue on the international? Just give an update on how that’s tracking so far.

Jeniffer: (01:04:16)
Sorry I didn’t catch that.

Jamie: (01:04:17)
[crosstalk 00:01:04:17]. The billion what?

Jeniffer: (01:04:18)
On the international revenue expansion that you were looking for.

Jamie: (01:04:21)
Oh. Well, part of the investment bank is expanding probably everywhere as best as it can. And so that’s in management. Ans before we spoke about China and stuff like that, the Commercial Bank started international expansion efforts to cover companies overseas that we do business with here, that we were not covering, and just doing fine. It’s mostly expense right now. We had bankers, and products, and services, and legal, and compliance. And we’ve been having clients who were quite happy with it. I should point out that we just had the best year ever in Asia. I mean, I think it was up 20% or something like that. And Asia is still, will be one of the fastest growing markets in the world. So that’s just country by country to make sure we get that right.

Speaker 3: (01:05:07)
Your next question comes from Gerard Cassidy with RBC Capital Markets.

Jeniffer: (01:05:19)
Hi, Gerard.

Gerard Cassidy: (01:05:21)
Hi Jennifer. Hi, Jamie. Can you guys share with us, obviously, there’s been a change in the administration, in the Senate and a number of our regulatory body heads are going to be replaced this year, including the OCC and the Consumer Protection Bureau. Can you guys give us some color of what you’re thinking about what may change from a regulatory standpoint with the different political party controlling Washington now?

Jamie: (01:05:48)
Yeah. Our focus is always the same. We’ve got 60 million US clients, we’ve got 6,000 investment clients around the world. We’ve got… We run this company to serve clients, communities, hospitals. We financed a hundred billion dollars in states, cities, schools, half of this year. That’s what we do. And obviously, we want to satisfy all of our regulators. So I do expect that there’ll be a new set of regulators, they’ll have a new set of demands, some we agree with. Now we want to do a better job in climate for the world. We want to be more green. We want to help the disadvantage more. We’ve rolled out an enormous amount of programs for racial equality and things like that. But they’ll be tougher, that’s that’s life. It’s life around the world and we’re going to have to deal with a whole bunch of new regulators, which we’re trying to satisfy the ECB, et cetera. And so, I just don’t think to change our life that much. And competitively, everyone’s in the same boat and. So, it’ll be fine. And we, we want the new president to be successful.

Gerard Cassidy: (01:06:50)
And then following up, Jennifer, you talked about on page 17 of your slide deck, the issue with deposits and the marginal benefit of these deposits, and you guys are wrestling with this issue. Can you share with us, and you already have talked about the branch expansion in all 48 states could save you as states. How is this going to be managed as best as you can over the next 12 to 24 months, because obviously, longterm, you want that branch expansion, but simultaneously, as you’ve pointed out, you may be getting a negative ROE if you don’t get relief on the SLR. And is there a chance that you will get that extension on the SLR from the regulators?

Jeniffer: (01:07:33)
So I’ll start with, we certainly remain hopeful that we’ll get the extension. Importantly, as we think about branch expansion near term rate headwinds, we certainly consider that, but that at the margin, they’re not a factor given the long-term franchise value associated with the branch expansion. And the fact that it’s not just about deposits for any one consumer anyway, because we have the opportunity to have a much broader relationship with them, and all of that is factored in to the branch expansion. But we do consider in the analytics there that the near-term headwinds from rates. But there is a steady state number, which is more of a normalized level of rates. So it doesn’t, at the margin, it might change some decisions around marketing, but it doesn’t have a big impact on us.

Jamie: (01:08:23)
Yeah. The bigger decisions on that between, I have a lot of leeway on is out of the investment bank. It’s Repo, deposits, corporate clients, trade finance, all those other things. So this is managed very, very closely. Remember GCP is just one of, let me say 20 constraints we manage by business, by product, by area, by region by…

Jeniffer: (01:08:46)
Yeah. And we bring it up. Obviously, it is an issue for us in the near medium term should we not get the extension, and it’s one that’s important for people to understand. But we bring it up more so because it’s just another example of where lack of coherence around these…

Jennifer: (01:09:03)
… of where lack of coherence around these rules can have an impact, not just on JPMorgan. So we don’t bring it up just because of the impact on JPMorgan; we bring it up because it is perhaps one of the better examples of the need for recalibration. You have to have the right incentives in the system for it to work through time and we are just seeing that’s not the case.

Jamie: (01:09:23)
Remember, we were able to reduce deposits $200 billion within like months last time. So we don’t want to do it. It’s just very customer unfriendly to say, “Please take your deposits elsewhere,” but a lot of this larger corporate client who have other options and not just deposits, but money market funds or something like that. So it won’t matter. None of this is going to be an issue for 2021, folks. I mean, fundamentally, just how we run our company. And even if that temporary relief goes away, and I am always against temporary relief because for this exact reason. It creates another cliff. Even if it goes away we are fine, we just have to manage it much tighter.

Speaker 4: (01:10:04)
The next question comes from the line of Matt O’Connor with Deutsche Bank.

Jennifer: (01:10:08)
Hi, Matt.

Matt O’Connor: (01:10:09)
Hi. Maybe a bit of a basic question, but why is markets revenue are trading so good still, not just for you, but the overall wallet? I get it to be investment banking business, the feeder businesses still very good, there’s lots of liquidity, banks have lots of capital, but of course, rates are near zero, budget tight, volatility is low. I will take away some of the answers. But just conceptually it’s been very strong. It sounds like the hope is it will remain strong. What’s really driving it?

Jamie: (01:10:43)
There is $350 billion of global financial assets. $350 trillion, and probably, in 10 years or 20 years that number’s going to be $700 trillion. People have to buy and sell to hedge, finance, move money around the world, FX, currencies, pension plans. Obviously, volumes go up and down. Spread generally over time has been coming down, which you would expect in a competitive market. But the expansion of the balance sheets of the central banks around the world … So Jen showed you, the $3 trillion or $4 trillion in the Fed, but globally it is $12 trillion. And companies have a lot of financing to do, and, of course, when you have higher DCM and higher ECM and higher M&A, that also drives a lot of trading, and so you’ve got to kind of put that all in the mix.

Matt O’Connor: (01:11:36)
And obviously, the question is how sustainable is this, and I guess, one argument could be that technology has allowed banks to increase the velocity. You can talk about this for some time. Do you think that is a structural change that will benefit the businesses and specifically for you guys over a long-term time period?

Jamie: (01:11:54)
Yeah. The way to look is we kept our share of what things we’re trying to electronify and digitize, and the business has done it kind of the way we expected them to do it. So, yeah, we think scale matters, technology matters, and hopefully … We think we can even grow our share. This is just trench warfare. So we expect to grow it, but it’s very hard to say what the base level is. And we thought that the base level kind of bottomed out sometime last year, but will stay as high as it stayed in 2020? That I doubt. It may not go back to what it was. It may be higher than that.

Speaker 4: (01:12:34)
Your next question comes from the line of Charles Peabody with Portales.

Jennifer: (01:12:40)
Hi, Charles.

Charles Peabody: (01:12:41)
Good morning. I have a couple of questions related to fintech and unfortunately, I was born in a wrong generation, so I need a lot of help. How dependent is the fintech world on the banking system. As I understand they lay on top of the pipes in the plumbing of the banking system. Do you have any leverage in a competitive world against the fintech world? And then secondly, I noticed that the OCC gave banks the green light to use public blockchain networks and stable points. Can you explain what important that has to JPMorgan?

Jamie: (01:13:23)
Yeah. You go ahead with blockchain there.

Jennifer: (01:13:25)
Oh, okay, sure. So that guidance enables an offering of stable going on a public blockchain, so that doesn’t impact JPM coin. JPM coin, you should think about as the tokenization of our customer deposits. So it’s obviously very early. We will assess use cases and customers demand, but it’s still too early to see where this goes for us.

Jamie: (01:13:50)
And we are using blockchain for sharing data with banks already, and so we are at the forefront of that, which is good. The other question was about fintech. Look, first of all, they are very good competitors. And I pointed out to a lot of people PayPal were $250 million, Squares were done in $20 million, Stripe is worth $80 billion, Ant Financial is down quite a bit now. But they are there. They are strong. They are smart, some effectively ride the rails, so we bank a lot of them. We help them accomplish what they want to accomplish, so my view is we are going to compete. We will need to, and we have to look inside about what we could do better or could have done better and things like that. So I am confident we will be able to compete, but I think we now are facing old generation of newer, tougher, faster competitors, and if they don’t buy the rails of JPMorgan, they can buy rails of someone else.

Jamie: (01:14:42)
So you see, I have told you before, everyone is going to be involved in payments. Some banks going to white label, which makes fintech competitors white label the bank and build every sort of thing on top of it, and we have to be prepared for that. I expect it to be very, very tough competition in the next 10 years. I expect to win, so help me God.

Charles Peabody: (01:15:03)
Thanks. So did they need the banking system to complete their loop of service or can they work completely outside the bank?

Jamie: (01:15:12)
Well, the most will do for now, but I think it’s a mistake because it’s going to be forever. The game of bank licenses, Utah is giving industrial licenses. Like I said, banks are white labeling. So it’s effectively the same thing. If a fintech companies uses a white label bank just to process their business, they’re basically a bank. What the regulator will do, I don’t know, but we have to assume that they are going to do it. And that some don’t need, we’ll find ways not to use their banking system, which they have done. I mean, if you look at a whole bunch of the things they have used stuff around the banking system, which is fine, I am not against that. The regulators may have a point of view about that one day, but I’m less worried about that. I’m going to worry about us.

Speaker 4: (01:15:59)
Your next question comes from the line of Andrew Lim with Societe Generale.

Jennifer: (01:16:04)
Hi, Andrew.

Andrew Lim: (01:16:05)
Hi. Hi, good morning. So-

Jamie: (01:16:09)
There was one other point. If there our examples unfair competition, which we will do something about eventually, people who we make a lot more on debit, because they activate under certain things, the only reason they compete is because of that. People who basically don’t do KYC AML and create risk for the system, and I can go on and on, but that part we will be a little bit more aggressive on. People who improperly use data that has been given to them by [inaudible 01:16:39], okay? So you can expect that there will be other battles that take place here.

Andrew Lim: (01:16:47)
Hi. Sorry. It’s Andrew Lim here. So I just wanted to pick your brains on inflation and hopefully, inflation metrics are picking up. If we look at rates, if you look at the inflation indicators and that’s like a lot of people are jumping on this replacement bandwagon. But I just wanted to see what you are seeing on the ground in the real world as to how this might be manifesting itself even in commercial banking or in investment banking in terms of like the month, products, or volatility. Is that something that you see as a theme developing?

Jamie: (01:17:26)
I mean, look, we don’t have that much more insight than you do. You do see signs witnessing in certain commodities and certain products and consumer goods and stuff like that. It’s hard to tell the supply lines that can’t keep up with demand. You have long-term trends, China is no longer ending the world. That can change inflation. And we’ve looked at … When Jen gave you those numbers, always use the implied curve. I think the best way to think about it is I think this should be a much bigger conversation next year because we have good growth. I think it’s a good thing that we have good growth in [inaudible 01:17:59] inflation, but that will become part of the conversation. How bad? What’s a guy got to do and things like that. Just as a risk management thing, you got to build into your mindset that you’ve got to look at that to be a possibility.

Jamie: (01:18:12)
So I think a year ago, people said it’s not possible before COVID, and now because the world has done $12 trillion of QE and something like $10 trillion to $12 trillion of fiscal stimulus, you’ve got to put on that thing a scenario where you have higher inflation and not 2%. That would be great. It’s like Goldilocks, but like 3-4%, just so you understand what the risk is and how we manage through that. It is not the worst thing in the world by the way. The worst in the world is no growth.

Andrew Lim: (01:18:46)
Great. Okay. And for my follow-up question, you talked about how you resolved the issue of excess deposits by pricing way about $200 billion of those. So I am just wondering why you don’t do that now or is the quantum of the problem that much bigger?

Jamie: (01:19:04)
We don’t have to [inaudible 01:19:07].

Jennifer: (01:19:08)
Yeah. We don’t have to yet. It is slightly different in the sense that there was capacity in the system then to absorb it. This is an issue for everyone, so that could be a challenge. We can’t make them go away.

Speaker 4: (01:19:26)
Your next question comes from Betsy Graseck with Morgan Stanley.

Betsy Graseck: (01:19:31)
Oh, hi. Just a couple of quick follow-ups. One, Jamie, on the topic of payments and competition, Facebook’s Libra is back out there getting rebranded as Diem, and their goal is basically to be global payment network or at least to create one. I’m wondering does the OCC stable coin approval do anything for you? You already have JPM coin obviously that’s internal to your own footprint? But I’m wondering is there any benefit of the OCC stable coin approval, is there anything with regard to Libra competition that’s coming that would drive changes that you’re making in your own platforms?

Jamie: (01:20:14)
I don’t think so. I don’t think so. We expect stable … And obviously, there’s this talk about several banks having digital currencies and stuff like that, right? Their currency is digital, and we move around the world. It’s in central banks where it will move by electrons and stuff like that. So I do expect that stuff is coming, and it may not change our world that much, but some of the competitors who want to do it, they want to be in payments. They want the payments data. They want to move the money. Again, it’s going to be a regulatory issue about what that means.

Betsy Graseck: (01:20:47)
And I mention-

Jamie: (01:20:50)
As long as it’s not unfair. That’s the only thing I’d put. So as long as we can do the same thing the competition can do, then it’s hard to argue that’s unfair.

Jennifer: (01:20:59)
And Betsy, I mentioned earlier, you might have missed it, but it does not impact JPM coin, JPM coin is different. You should think about that as tokenizing deposits to make payments easier for client.

Betsy Graseck: (01:21:11)
Right, yeah.

Jamie: (01:21:12)
More stable.

Betsy Graseck: (01:21:13)
Yeah. No, I totally get that. I was just thinking, hey, if OCC is allowing stable coin maybe they’re trying to help move the center of this back into the banking system. That was kind of a question. The follow-up was just on back to Slide 14 in the other purple area where the non-technology expenses are moving up year on year, and part of that is the $30 billion commitment to the path forward initiative. Jamie, I wanted to understand how you’re thinking about that $30 billion. What kind of time frame is that over and where that money’s going? I mean, we put a note out, as you know, this past quarter on housing and on housing inequality and wondering how you’re thinking about how you’re going to be investing that $30 billion and kind of output that you want from it?

Jamie: (01:22:04)
Right. So, we believe that inequality is a real problem, and people don’t always know, but 40% of Americans make $15 an hour or less, which is $32,000 a year something like that. 50 million don’t have employment, and people at the lower end are dying quicker than they did before. For the first time in our lifetimes, our grandparents lifetimes, American’s mortality is getting worse, not better, and society has to fix these problems. Now, we need healthy growth, healthy growth, but you also need education, infrastructure, healthcare, and affordability. The racial problem has been around for hundreds of years, and with all the things that took place even after the civil rights, we haven’t made the progress we should have made. So we, fortunately lots of other people and companies, take this really seriously. How can we help all of the American citizens but in particular the Black community who has been left behind for so long?

Jamie: (01:23:02)
So our effort is five years, the $30 billion includes … I’ve got the exact numbers. We published $8 billion of mortgages in lower, middle-income neighborhoods, Black neighborhoods, primarily Black neighborhoods. It includes building affordable housing, includes billions of dollars for entrepreneurs of color, includes advanced education. We recently went over a million secure card, which is what we expected to do. These are cards that have all the benefits of banking ATMs, online bill pay for $4.95 a month for lower-paid individuals. We’re doing more and more education. Of those 400 branches we’re opening, 25% or more will be in LMI neighborhoods. We are financing MBI’s and CBFI’s, so it’s a serious effort. It costs hundreds of millions of dollars year. There are hundreds of people involved here.

Jamie: (01:23:52)
So we have data, how many loan we’re going to put in this neighborhood and how many loans we’re going to put in that neighborhood, and we’re going to report it out to you. We’re going to tell you where it worked and where it didn’t work. We don’t mind things not working, we’ll just change course and stuff like that. It obviously includes hiring more up in the Black community, training here and stuff like that. So I think, these efforts … My own view, is that the corporate world has to do this if you want to fix it. It’s not going to happen. We need good government, but it’s not going to happen just with good government. The jobs are the local level.

Jamie: (01:24:24)
Unemployment in South Bronx is 20% or 20. Still high. The kids didn’t have computer to go home and do their Zooming, and their schools didn’t have them. And unfortunately, a lot of philanthropies, including my wife, sent a lot of computers to people there, but we have to do something about this. We are all [inaudible 01:24:44]. In my view, you should do it for moral purposes alone. That would be sufficient, but for commercial purposes do it. If all the parts of American doing better, you’ll have better outcomes and more jobs and healthier people, less crime, less prisons, less drugs, and so it’s time to get our act together. And again, I think business has to work in collaboration with the government to do it. I just don’t think it is going to happen alone, and it’s not going to happen just by yelling at people. The successful companies do not create the slums, but they can help fix them.

Speaker 4: (01:25:22)
Your next question comes from the line of Mike Mayo with Wells Fargo Securities.

Mike Mayo: (01:25:27)
Hi. Just following up more on the market expansion. In commercial banking, could you just drill down deeper on the international part of that expansion and what’s left to be done in U.S.?

Jamie: (01:25:42)
Well, I think I’ll answer the U.S. but even U.S., again, we’re only going to share so much information from now on. But it’s the same thing.We’ve looked at all the major SMSAs with the middle-market companies, we’re doing deep dives on how many there are, and I think we’re now in the top 76 roughly. So that expansion is now just going deeper, not maybe more at this point. There will be helped little bit by the retail expansion. I think, overseas, I just don’t have the number offhand. But you’re talking about that will eventually cover, and I could be dead wrong on this, but 1,000 more clients overseas. These are headquarters or subsidiaries of foreign companies that would probably do business with headquarters subsidiaries in the U.S. and we could share more of this with you later down the road. And tell Charlie he can’t imitate me in this one.

Jennifer: (01:26:36)
Mike, I would just add just from an expense perspective, it’s important to remember on the international front that we are riding existing rails that are already there in the CIB, so this is an extraordinary opportunity to hire bankers, and we already have the infrastructure.

Jamie: (01:26:57)
And we used generally bank with a U.S. subsidiary or U.S. headquarters.

Jennifer: (01:26:57)
That’s right. So it’s not the list you might think from an expense perspective.

Mike Mayo: (01:26:59)
Okay. And then just a follow up on the other questions that have been asked related to fintech. Jamie, you said you’re going to win, right? But based on evaluations of the PayPal, Stripes, and Visa, MasterCard anything that fintech related, I mean, they trounce valuation of your stock. I think, the market’s saying that others are going to win. So how is JPMorgan is going to? I mean you said, Silicon Valley is coming what, that was like six years ago or something? And then each year we say, “Yeah, we missed it. We missed it. We missed it.”

Jamie: (01:27:35)
No. No. No. Mike, we never said we missed it. We’ve been doing fine over the last five years, but I do agree with you. I gave that to the management team, my whole operating committee a little deck that showed Visa, $500 billion; MasterCard, $350 billion; PayPal, $220 billion; Ant Financial, $600 billion; Tencent, $800 billion; Alibaba, trillion; Facebook; Google; Apple; Amazon; you can go on and on. But absolutely, we should be scared shitless about that.

Mike Mayo: (01:28:08)
So how are you going to win? I mean, just what-

Jamie: (01:28:11)
I’m not going to tell you, but we have plenty of resources, a lot of very smart people. We’ve just got to get quicker, better, faster, which we do. We’ve done an exceptional job. If you look at what we have done, you’d say we’ve done a good job, but other people have done a good job too. Some have monopolies, virtually, so it’s a whole different issue, but …

Speaker 4: (01:28:34)
Your next question comes from the line of Gerard Cassidy with RBC Capital Markets.

Jennifer: (01:28:44)
Hi, Gerard.

Gerard Cassidy: (01:28:44)
Thank you. Hi. Just one follow up. Obviously, Jennifer, you pointed out that your mortgage production revenue was quite healthy in the quarter, and you’ve penetrated the correspondent [inaudible 01:28:57]. Can you guys share with us on the servicing side, with the forbearance programs that the government has put into place, is that a positive or negative for servicing revenue as we go forward?

Jennifer: (01:29:13)
Oh, gosh.

Jamie: (01:29:15)
Jen will answer that one.

Jennifer: (01:29:17)
Yes. Yeah. I don’t even know exactly how to answer it, Gerard. All I can say is that when we give customers the help that they need, if that’s what bridges them to the other side of this thing, for sure it’s good. So I don’t know precisely what the math is, but there’s no doubt it’s good if it helps get our customers to the other side. We do service their mortgage.

Gerard Cassidy: (01:29:44)
In the past when loans go into delinquency, obviously, and in a mortgage-backed security, obviously, you guys have to advance the funds and stuff. But the deferral loans are not in that. I’m assuming they are not in that category, is that correct?

Jamie: (01:29:59)
Not yet. But you’re absolutely right. The cost of servicing the default of loan is like 10 times the cost of servicing a non-defaulted loan, so Jen is right. As long as we don’t put them in default, it’s probably a small benefit.

Gerard Cassidy: (01:30:10)
Okay. Great.

Jennifer: (01:30:11)
I got it. You were talking about advancing the servicing cost. Got it.

Jamie: (01:30:16)
That’s not an issue either.

Jennifer: (01:30:17)
Yeah. No.

Gerard Cassidy: (01:30:18)
Okay. Thank you. Appreciate it.

Jennifer: (01:30:18)
Certainly not at this level.

Jamie: (01:30:22)
Folks, thank you very much for spending time with us. We’ll talk to you all soon.

Speaker 4: (01:30:29)
Thank you for participating in today’s call. You may now disconnect.