FedEx Corp (FDX) Earnings Call Transcript Q1 2021

Speaker 1: (00:00) Good day everyone and welcome to the FedEx Corporation first quarter fiscal year, 2021 earnings conference call. Today's call is being recorded. At this time, I'd like to turn things over to Mickey Foster, vice president of investor relations for FedEx Corporation. Please go ahead. Mickey Foster: (00:17) Good afternoon and welcome to FedEx Corporation's first quarter earnings conference call. The first quarter form 10Q earnings relief and stat book are on our website@fedex.com. This call is being streamed from our website where the replay will be available for about one year. Joining us on the call today are members of the media. During our question and answer session callers will be limited to one question in order to allow us to accommodate all those who'd like to participate. Mickey Foster: (00:47) I want to remind all listeners that FedEx corporation desires to take advantage of the Safe Harbor provisions of the private Securities Litigation Reform Act. Certain statements in this conference call such as projections regarding future performance may be considered forward looking statements within the meaning of the act such forward. Looking statements are subject to risks, uncertainties, and other factors, which could cause actual results to differ materially from those expressed or implied by such forward looking statements. For additional information on these factors, please refer to our press releases and filings with the SEC, please refer to the investor relations portion of our website at fedex.com for a reconciliation of the non-gap financial measures discussed on this call to the most directly comparable gap measures. Mickey Foster: (01:38) Joining us on the call today are Fred Smith, chairman, Raj Subramaniam, president and chief operating officer, Alan Graf, executive vice president and CFO, Mark Allen executive vice president general counsel and secretary, Rob Carter, executive vice president FedEx information services and CIO, Brie Carere, executive vice president, chief marketing and communications officer, Don Colleran, president and CEO of FedEx Express, Henry Maier, president and CEO of FedEx Ground and John Smith, president and CEO of FedEx Freight. After our Q&A session today, Fred and Allen will have some additional comments. And now Fred Smith will share his views on the quarter. Fred Smith: (02:22) Thank you, Mickey, first and foremost, my sincere thanks goes to our team members where they're outstanding ongoing efforts to respond to COVID-19 challenges. At FedEx, keeping the world connected in good times and during periods of great need is who we are and what we do every day. Safety is our first priority. We have worked tirelessly to keep the world's industrial healthcare and at home supply chains falling during the pandemic. Detailed planning is underway at FedEx to distribute vaccines at scale worldwide, once approved. Our earnings growth underscores the importance of our business initiatives and investments over the last several years. Fred Smith: (03:12) In many ways, the world has accelerated to meet our strategies and we remain very confident in the future of FedEx. This will be Alan Graf's last earnings call, and we are very, very grateful for is more than 40 years of dedicated service. Alan has been a part of every significant decision and helped navigate tremendous growth, strategic investments, international acquisitions, and global and market change. FedEx would not be the globally admired corporation it is today without Alan's leadership. Mike Lenz will assume the role of CFO beginning 22, September, and Alan will remain the senior advisor until the end of December. At the end of this call, I will ask Alan to say a few words. I would also like to thank John Edwardson, who is retiring from the FedEx board of directors for his wise counsel, and more than 17 years of service. Fred Smith: (04:15) Our board of directors has approved resolutions of appreciation for both Alan and John that provide in greater detail their invaluable contribution to FedEx's success. I will share the highlight of these at the 21 September shareholders meeting and the resolutions themselves will be posted on our investor relations website. Let me now ask Brie, Raj, and Alan to provide their comments after which we will take your questions. Brie. Brie Carere: (04:46) Thank you, Fred. Good afternoon, everyone. The economic outlook remains uncertain and due to the continued impact of COVID-19 around the world. Until a vaccine is available globally and the virus is contained, forecasting the economic recovery remains challenging. In the US spending that would normally have gone into services has shifted towards goods, with good spending boosted further by pent up demand. Retail sales are growing again year over year and e-commerce is booming at holiday levels. And of course, more to come on that in a moment. Brie Carere: (05:16) The service sector severely impacted by the pandemic and high unemployment rates continues to weigh on growth. Outside of the US recovery has taken hold as well, as coronavirus related restrictions have been loosened. Manufacturing output is improving off the April low and trade activity is on the mend. Global trade volumes, which declined 10% in the first half of calendar year 2020 have resumed sequential growth. However, given the depth of the downturn, we expect global GDP and trade growth on a year over year basis to remain negative for the remainder of this calendar year. There are two trends that have had substantial impact on our industry and showcase FedEx's incredible value proposition. The first key trend is the dramatic reduction of air cargo capacity as a result of the significant loss of commercial airline capacity. Brie Carere: (06:09) Current estimates indicate that freighter capacity now accounts for 66% of total air capacity on the transatlantic lane, 83% on the transpacific, and 80% on the Europe to Asia lane. This compares to pre COVID freighter capacity of 33% for transatlantic 59% for transpacific and 50% for Europe to Asia. FedEx Express is incredibly well positioned to benefit from a constrained air capacity market. We've experienced elevated demand, enabling both the expansion of existing customer relationships and the development of new customer relationships. Ultimately, we believe this is an opportunity to disintermediate traditional freight forwarders commercial relationships. Internationally, demand was the strongest on the Egypt transpacific lane with lower percentage of PPE shipments month over month. Europe's demand continues to be driven by the growth of e-commerce. The international team has done an excellent job managing demand and [inaudible 00:07:07] as you will note, our premium international priority package volumes were up 31% year over year. Brie Carere: (07:13) We continue to monitor the air freight pricing environment and airfreight yields remain strong. We are renegotiating base contracts to better reflect current market conditions and to establish longer term commitments. The second and perhaps more profound trend is the acceleration of e-commerce. Pre COVID, we projected that the US domestic market would hit a hundred million packages per day by calendar year 2026. We now project that the US domestic parcel market will hit this mark by calendar year 2023, pulling volume projections forward by three years from the previous expectation. E-commerce fueled substantially by this pandemic is driving the extraordinary growth. In fact, 96% of the US growth is expected to come from e-commerce. While e-commerce as a percentage of total retail has declined from its apex in April, it remains elevated. E-commerce as a percentage of total retail for Q2 calendar year 2020 is estimated at 21% compared to 15% in Q2 to calendar year 2019. We have built a strong portfolio of e-commerce services and digital solutions that offered the best value proposition in the market with best in industry yields. Brie Carere: (08:24) In the United States, FedEx is unsurpassed when it comes to our ability to make residential delivery seven days a week, year round. To optimize the network capacity and enhance the customer experience. Sunday coverage now reaches nearly 95% of the US population. And as I have mentioned on previous calls, returned reinforces the integral value proposition of FedEx services and e-commerce while increasing commercial business. Returns drive e-commerce volume into our retail channels. In the first two months of fiscal year 2021, more than 50% of express and ground returns were tendered at retail, increasing from 44% for the same period last year. In August, we completed the Dollar General expansion. FedEx has more than 27,000 staff locations with 92% of the US population now living within five miles of a FedEx pickup or drop off location. Our vast network and proximity to consumers provide small and medium e-commerce merchants with the buy online, pickup in-store convenience without the brick and mortar expense. FedEx delivery manager enrollments increased more than 60% in fiscal year, 2020. Brie Carere: (09:33) And today FDM enrollees are interacting with deliveries more than they ever have before. As we look ahead to peak, we believe e-commerce will keep volumes elevated, and it will be a record breaking peak. We have prepared for what we're calling the ship-a-thon and we are warmed up and we're ready to deliver. As we prepare for a peak like no other, we continue to be very focused on revenue quality while ensuring we are providing our customers with the best service possible during this challenging time. Excuse me, we will be implementing several peak surcharges to ensure that we are covering the increased cost of delivering shipments and those customers who are consuming the largest proportion of capacity in our network are charged accordingly. These peak surcharges will help us manage increase demand while maintaining strong levels of service for our entire base of customers. Brie Carere: (10:20) We are collaborating with our largest e-commerce customers to leverage capacity and to develop creative solutions, to smooth out demand spikes during the peak season. We are working diligently to protect our small and medium customers from the impact of most peak surcharges to ensure that their nascent recovery continues to grow post-COVID. The small and medium customer segment with our fastest growing segment with high double digit revenue growth in the quarter, and FedEx continues to champion and support their recovery. Brie Carere: (10:49) Finally, as we prepare for vaccine distribution, we believe the most critical attributes needed to tackle the size and scale of this monumental supply chain initiative are visibility, extensive temperature control and intervention capabilities. That's why we are thrilled to announce the launch of sent FedEx SenseAware ID yesterday. SenseAware ID is the latest and next generation sensor-based proprietary FedEx technology, which provides enhanced package visibility for shipments using a compact sensor that transmits location every two seconds. SenseAware ID will initially be applied to first overnight shipments within the US domestic express network, and is eventually planned to include other premium services. We believe this innovation as a critical feature to the anticipated vaccine distribution efforts and the continued movement of lifesaving pharmaceuticals and medical supplies. Beyond healthcare, we are confident this innovation will attract customers and other high value industries such as aerospace. With that, I'll turn it over to Raj for his remarks. Raj : (11:51) Thank you, Brie and good afternoon. Let me start by first echoing Fred's sentiments about the value and effort of our team members during this historic time. We're exceptionally proud and grateful of our FedEx team members who work diligently each day to deliver the purple promise, especially in the midst of the ongoing global pandemic. Thank you, team FedEx, for your commitment and dedication during this dynamic time. Raj : (12:20) FedEx has nearly 50 years of experience flexing our networks and stay ahead of what's next. Over the past couple of years, we've launched a number of strategic initiatives to directly address e-commerce opportunities. To recap, this includes expanding US ground residential delivery to every day of the week, integrating smart post package volume into the ground network, investing in technologies that enable real-time decisions and optimize virtually all aspects of our operation. Building our networks capabilities to more efficiently handle an increase in large items, such as furniture, exercise equipment, and TVs. Offering the FedEx's first FedEx branded through the door service, which moves larger bulkier items into customers' homes and businesses. And accelerating the expansion of a retail convenience network with Dollar General, Walgreens and our own FedEx office locations. While our strategy did not change, the timing suddenly did. The growth that we expected to see over a period of three to five years happened in a period of three to five months. Our strong financial results for the quarter are largely driven by the excellent execution of our aforementioned future ready strategy, coupled with the acceleration of e-commerce strengths. Raj : (13:49) We're also happy to note that our B2B volumes across the segments have continued to steadily improve over the summer, with ground B2B average daily volume in August exceeding prior year levels. As we look to Q2, we enter what we expect to be a peak holiday shopping season like no other in our company's history. We're working closely with our customers and, and building solutions to enable them to succeed. They're also adding more than 70,000 positions in key markets across the United States. New and expanded ground facilities planned prior to peak will provide additional strategic capacity, including six regional sortation facilities, each strategically located to provide short haul solutions for large retailers. Four new automated stations, eight new or expanded large package facilities, and 50 existing facilities are being expanded with additional material equipment and automation. Additionally, we are optimizing the use of our existing capacity through seven day [inaudible 00:14:58] operations, expanding and adding sort to dozens of facilities and repurposing smart post facilities for ground package sortation. Raj : (15:08) Many elements of the ground transformation are on track for completion this fall, positioning us to improve last mile efficiency as we serve the rapidly growing residential market. After this month, our route optimization technology is available to service providers operating out of 95% of our facilities. And Sunday residential delivery is available to nearly 95% of the US population. Smart post integration will be completed next month, that's increasing density and driving down our cost to serve as ground residential volume is sorted and delivered in one network this holiday season. Raj : (15:46) Now turning to FedEx Express. Q1 marked a historic start to fiscal year '21, driven by strong revenue trends globally and relentless execution of our ongoing strategic initiatives. With air capacity at a premium, we are positioning our assets towards our most profitable customers to enhance our revenue quality. We continue to pursue actions to further transform and optimize the FedEx Express international business, particularly in Europe, including expansion of our e-commerce capabilities. The rationale for the TNT acquisition remains sound and the benefits will accelerate as we complete full network integration over the next 18 months. We expect to complete the final phase of international air network interoperability in early calendar 2022. The acquisition of TNT provides us with a strong portfolio that we can build on and compete with in Europe. Raj : (16:43) Having said that, we clearly understand that there's a significant opportunity ahead of us to improve our performance in the region. Our European team is hard at work to execute that mission. Let me also take this opportunity to highlight FedEx Freight for delivering outstanding results this quarter, including record quarterly- Raj : (17:03) ... Outstanding results this quarter, including record quarterly operating income and the highest operating margins since fiscal year '06. These results reflect Freight's commitment to profitable growth and revenue quality and laser focused on safety and the ability to manage the network to volume levels. Collaboration between operating companies reached historic levels in Q1. Last mile optimization, which allows us to flex our network, reduce costs, increase delivery density for residential and rural packages, have successfully launched in 57 origin markets. FedEx Freight has provided more than 20 million miles of road and intermodal support and delivered more than 750,000 non-conveyable shipments for FedEx Ground so far in fiscal year '21. To put this in perspective, Freight had never delivered a Ground package before may of this year. The support in Q1 alone far exceeds the less than 1 million miles that Freight had provided Ground throughout fiscal year '19. Raj : (18:11) Our FedEx Logistics and FedEx Express operating companies continue to work together to secure air charters for customers in the US. Before I close, I'd like to circle back to Brie's comments about yesterday's launch of SenseAware ID and the value our sensor based technology brings to the healthcare industry. We recognize that shipping vaccines is complex and critical work. The FedEx network is well positioned to handle these shipments with our temperature control solutions, real time monitoring, intervention capabilities, and of course our unparalleled network. Today, we have more than 90 coaching facilities across the Americas, Asia, Australia, and Europe, and plan to open additional facilities in the coming years. Simply put, FedEx is the transportation and logistics provider with the network, technology and knowhow to distribute vaccines when they're ready. Raj : (19:10) Let me close by making three broad points. Number one, everyone is, of course, aware of the value our global network provide to the movement of the industrial economy highlighted with such clarity by the healthcare sector in recent times. It is now also abundantly clear the critical role that our industry plays in the growth of e-commerce. Number two, within our industry, the FedEx portfolio is becoming increasingly differentiated. And number three, our foundation is solid and I'm confident that the best years for FedEx are ahead of us. Now before I hand it over, let me also add my sincere thanks and appreciation Alan for his more than 40 years of service to FedEx, and incredibly, almost 30 years as CFO. His contributions to FedEx are legendary. And on a personal note, I've certainly benefited from his wisdom and counsel, especially during the past 18 months. So now let me turn it over to Alan B. Graf for his final quarterly earnings remarks as Chief Financial Officer of FedEx Corporation. Alan. Alan B. Graf: (20:22) Well, thank you very much, Raj. And good afternoon, everyone. I'm very proud of our first quarter performance. Adjusted operating margin improved 240 basis points year over year to 8.5% as FedEx Express adjusted operating income more than doubled and adjusted margin improved 390 basis points. FedEx Ground operating income increased 30%, despite a significant mixed shift to residential delivery. And FedEx Freight operating income increased 41%, despite a 9% decline in average daily shipments. All totaled, our first quarter adjusted operating income increased 56% year over year, primarily due to international priority volume growth of 31%. A surging demand for US residential delivery, yield improvement at FedEx Ground and FedEx Freight, a $130 million benefit from an additional operating day, a 65 million benefit from a reduction aviation excise taxes provided by the CARES Act, and a better alignment of our expenses, especially at FedEx Freight. Alan B. Graf: (21:40) These factors were partially offset by higher costs, driven by the package volume surge and expanded service offerings at FedEx Ground, increased variable compensation expense, and an approximate $100 million in COVID-19 related costs to ensure the safety of team members and customers. Variable compensation expense increased $195 million year over year, with approximately half of the increase due to a reversal of longterm incentive plan accruals in the prior year period. Our effective tax rate was 22.5% for the first quarter compared to 25.2% in the prior year period. This year's tax rate was favorably impacted by changes in our corporate legal entity structure and increased earnings in certain non US jurisdictions. We ended the quarter with $7 billion in cash and cash equivalents. And with 3.5 billion available under our credit facilities. Alan B. Graf: (22:47) Last month, we issued $970 million of pass through certificates with a fixed interest rate of less than 2%. The certificates are secured by 19 Boeing 767 and 777 aircraft. This transaction provides us additional liquidity flexibility as we move forward and affirms the availability of financing in the cargo aircraft market, despite the uncertainties and unprecedented disruption in commercial aviation. Looking forward, we are not providing a forecast of expected earnings per share for fiscal 2021. While business demand improved in the first quarter, continued uncertainties cloud our ability to forecast full year earnings. However, based on the current trends in our business, we anticipate increased demand to result in higher revenue and operating income at FedEx Ground and FedEx Express for the remainder of fiscal 2021. In addition, yield management and improved productivity is anticipated to contribute to revenue and operating income growth at FedEx Freight in FY21. If our current trends continue, we expect certain expenses, including higher variable incentive compensation accruals, and increase supplies and other costs related to the COVID-19 pandemic to remain headwinds in fiscal 2021. We incurred 49 million in TNT integration expenses in the first quarter, down from 71 million last year. We expect to incur approximately 175 million of TNT integration expenses this fiscal year. The aggregate TNT integration expense is still expected to be approximately 1.7 billion through the completion of our physical network integration in FY22. Our FY21 capital expenditure forecast has increased slightly to $5.1 billion, driven by additional capacity initiatives to support increased volume levels. The new forecast is 800 million lower than last year's capital spending. I'll conclude by reemphasizing that we expect to continue to benefit from our strong position in the US and international package and freight markets, yield improvement opportunities, and cost management initiatives. Now the operator can begin the Q&A session. Operator: (25:20) Thank you. At this time, if you do have a question, please signal us by pressing star one. Again, that will be star one for questions, with your first today from Tom Wadewitz with UBS. Tom Wadewitz: (25:32) Yeah, good afternoon. And Alan, congratulations again, a great career and wow, what a way to sign off with such a strong quarter. Let's see, I wanted to ask how you think about the trends in the business in terms of were there some things that you think fell off in the quarter would fall off, or do you think the performance, Express, Ground from a revenue and margin perspective are likely to continue and you've got to forecast earnings accordingly? Alan B. Graf: (26:12) Tom, thanks for your kind comments. I appreciate them. I will say this knowing that I was going to get a couple of forecast questions, I did work really hard this time to give you two howevers and reemphasize in my opening remarks. And I would think if you would go back to those, that's about as good as you're going to get from me today. Mike Lenz is probably going to be in the same boat in December as I am today with all these uncertainties. It's just really too difficult to say. But I did say, if current trends continue, I thought we'd improve our operating incomes at all three of the major opcos in 2021. Tom Wadewitz: (26:53) Okay. Was there anything that was one time that's in the quarter or not? Alan B. Graf: (26:59) Well, fortunately for me, I had planned years in advance to have one extra operating day this quarter when I knew I was leaving. But other than that, nothing. Operator: (27:12) We'll hear next from Jack Atkins from Stephens. Jack Atkins: (27:16) Great. Good afternoon. Congratulations on a great quarter now. And let me echo Tom's congratulations on your retirement. I guess this one's for Raj, but I would appreciate Brie's thoughts as well. The pulling forward of your 2026 domestic growth expectations forward by three years to 2023 indicates to me that what you're seeing is more than sustainable. So my question is, when you think about your Express, your Ground, your Freight dead works, where do they sit today in terms of capacity utilization? And how do you think about balancing the need to remain capital discipline and upgrading your revenue on one hand versus the desire to grow and participate and touch such a strong market tailwind on the other hand? Raj : (28:05) Let me start first and then Bree can add to it. Clearly we think the same thing. I think the e-commerce market is large and it's growing and the growth has accelerated as put forward by three years. And so that's clear now. The second thing that's clear is the value that FedEx provides to the growth of e-commerce, we work strategically with several retailers around the world, and particularly in the US, to provide the solution. So when you hear stories about e-commerce growth across the different retailers, you can bet that FedEx is behind those stories. And thirdly, we are going to be very disciplined in how we manage capital and our revenue quality going forward. And, but we are, most importantly, working to provide the best solution possible for our customers, working hand in hand to be creative in solutions for e-commerce when working strategically with them. So, Brie? Brie Carere: (29:08) Really not much to add. The only thing I will say is Henry and I are lockstep. We're trying to thread that needle of improving quality. But also, again, a reminder; we keep talking about Sunday as a delivery advantage from a customer perspective, it's also an incredible advantage from a capacity perspective. And we are strategically leveraging that partnering with customers who can pull volume forward into the weekend. And I really don't think that that has been factored in previously and customers understand this, and it's a huge strategic advantage going into this peak and several peaks in advance. Speaker 2: (29:38) Brie, there's another one there, why don't you take it? We just handed it to you there. Brie Carere: (29:42) Sure. I've also got a question about a Walmart's new subscription service, Walmart Plus. So I can't talk a lot about the relationship. Obviously it's one we value very much. It's strategic, it's longterm, and we're committed to growing with them. We have a very healthy partnership there. We're very excited about it. There's also some questions here about SameDay. I want to highlight, as we think about the market growing, the market's essentially going to double in size by 2026. So when I give those numbers, I think that's the other thing that's been lost is that the market's going to double by 2026. SameDay, from an e-commerce perspective, remains a very tiny percentage of the market. So we continue to be focused on the remainder of the market, but we're very excited about our partnership with Walmart. Speaker 2: (30:28) I should note, when you talk about the seven-day network, it's not only capacity and the advantages that Raj and Brie mentioned, it also is very cost-effective because it spreads the fixed cost across many more units. Operator: (30:45) We'll go next to Chris Wetherbee with Citi. Chris Wetherbee: (30:55) Thanks, good afternoon. I guess I wanted to ask about sort of the pricing strategy going forward. So surcharges are coming in and appear to be having some decent impact on yields, particularly on the Ground side. And you think about maybe in the next six months or so how you might attack the pricing opportunity, how much do you think comes through the surcharges, do they the risk of being a little bit more temporary? And how much can you start to embed in longer term contracts as you move to the next [inaudible 00:31:25]? Brie Carere: (31:29) So, I think everybody is aware, from a domestic perspective, we put in our surcharges on June 8th, that was the $0.30 and the $0.40 for SmartPost, the $0.30 being for the residential surcharges. We have announced that we've had to increase those surcharges as we head into peak. The oversized portfolio will increase in early October and then we will increase our holiday surcharges from November through to January 17th. So surcharges are certainly an important part of our revenue quality, but I would say that they are one piece of that. We have actively had conversations with our Top 25, and now moving to our Top 100, customers and we've got a multi-tiered strategy here. As I talked about earlier, we are rewarding customers that can pull volume forward. We are rewarding customers that can integrate their supply chain, that are open to longer term contracts. And of course, from a capacity perspective, we are no longer just taking inbound forecasts. We are working with customers and we were having a balanced conversation between base yields, surcharges and capacity management. So it's a multi-tiered strategy. Most importantly, we're planning for the longterm. We want strategic relationships, want to partner with customers that are going to win in the market. And we think we're doing a really good job of that and my hats off to the sales team, because they've just done an excellent job with this. Operator: (32:52) We'll move next to Allison Landry with Credit Suisse. Allison Landry: (32:56) Thanks. Good afternoon. Your main competitors signaled that SG&A could be a big focus for cost reductions. And maybe as we think broadly about FedEx's overall cost structure, do you also see opportunities to lower SG&A? In other words, what are some of the incremental cost opportunities that you have going forward beyond the TNT integration, smart post integration, et cetera, that we might be able to think about in terms of margin improvement going forward? Thank you. Alan B. Graf: (33:31) Allison, I think we've done a really good job with SG&A. Obviously one of the headwinds, is a good one, is if we're able to pay additional incentive compensation to our teammates for the great job that they're doing versus what we've been able to do in the past. I think our SG&A is structured such that we can grow very rapidly with very little addition to our SG&A going forward. We're becoming much more productive. I even have bots in the accounting department, and I'm very excited about where we stand in that regard. We'll- Alan B. Graf: (34:03) ... and I'm very excited about where we stand in that regard. We'll continue to work very hard on productivity and density and stops per hour. Our new airplanes provide us a greater reliability and lower costs almost anyway that you can measure it, and those will continue, so I think that we're rigged for not only great pricing and revenue performance, but also cost performance going forward. Speaker 3: (34:28) And from Goldman Sachs, we'll move next to Jordan Alliger. Jordan Alliger: (34:32) Yeah, hi. Congratulations Allen on retirement. My question is on margin seasonality, realizing this is not a particularly typical year, do you anticipate though sort of typical ebb and flow of ground and express margins as they move through the quarters from here or could be something that alters the normal patterns? Alan B. Graf: (34:58) I'd say that the history is probably not as good a predictor of this year as it otherwise has been. You're right about, normally our summer is our weaker and our fourth quarter's our stronger, but the acceleration of the traffic that we've been able to handle this quarter was so much bigger than a year ago as to be almost unbelievable. When COVID hit, obviously we took some hits, so it's going to be spotty and I'll stand by my two howevers and my reemphasizes as the rest of my forecast. Speaker 3: (35:38) We'll move on to Duane Pfennigwerth with Evercore ISI. Duane Pfennigwerth: (35:43) Hey, thanks so much for the time. A question for you on Europe. Some of the investors we spoke with we're looking for better quantification of what a turn in Europe could be worth. Can you speak to how much TMT is holding back express margins currently and maybe can you frame the opportunity for profit improvement in Europe? Raj : (36:07) Let me start and I'll give you to Don Calron for his comments. Obviously we're not going to be able to quantify to the level that you like, however clearly that's our biggest opportunity ahead of us in international markets is to make sure that we perform better in Europe. I think the integration activities of TMT have gone to pace and we're in a position now to take advantage of the portfolio that we have to do exactly that. Just remind you before TMT acquisition, we were into continental express and into European express. We were good, but we didn't have a presence into European ground or the domestic markets. Now we do. And so, this portfolio's going to send us in good stead and we believe that's a good opportunity ahead of us and the team is very focused on executing against that plan, Don. Don Calron: (37:02) Thanks, Raj. A couple... Express unit, men and women of that team that put together a fantastic first quarter, a great plan... In IT that really made the historic look that it is. However, Ed Express, as a coach from New England once said, "We have moved on to quarter two. We've got to head down and we're focused on peak season planning as well as hoping that a vaccine is around the corner." And we're uniquely positioned, as Raj said earlier, to handle that with our global network. When you think about Europe though, you need to think about what Raj said earlier, we're essentially where we told the street we would be in terms of our transformation integration. By April of 2022, we'll hopefully be fully integrated on the air side, but we have really solid plans for a European [inaudible 00:38:07] we have an excellent team on the ground that's supported by amazing team globally and as we are in our rest of our units and regions, we're focused on execution. And I just think if you watch the team execute on these plans, they're solid and they have a track record of making things happen and we expect that to be the case in Europe as well. Speaker 3: (38:33) We'll move on to Scott Group with Wolf Research. Scott Group: (38:37) Hey, thanks. Afternoon guys and best of luck in retirement Allen. So, I wanted to ask if the demand is still there as we get into peak season, does the ground network have the capacity to maintain 30% volume growth and repeat, and then express yields we're still down year over year. With all the pricing strategies going on do we see opportunities to start seeing express yields increases? Henry Mayer: (39:08) Scott, this is Henry Mayer. We've been operating at peak since March, so the stepping off point for peak this year is frankly, not as much as it's been in years past. It's important to point out here some of the things that have already been said. We're operating a seven day network every day of the week, year round. We will have SmartPosts fully integrated into the ground network by peak, which allows us to repurpose 28 former SmartPost facilities for large and small package operations and ground sortation. And I might add that's pretty cheap capacity to get, and we're running much higher yielding packages through it than we have in the past. And as Fred pointed out that our asset utilization lowers fixed costs across the whole network. Henry Mayer: (39:56) In addition, you saw the announcement on 70, 000 new hires for peak. That's on top of a historic number of employees at FedEx Ground right now. Our service providers have stepped up and hired tens of thousands of new drivers since all of this began back in March. We're adding six regional sort facilities, four new automated stations. We have about 50 projects underway, which include expansions of existing facilities, additional automated sortation capabilities and material handling. And then all the other things that we typically do at peak in terms of being able to squeeze additional capacity out of the network for a fairly short period of time, so we're highly confident that we're going to have a great peak this year. It's going to be busy, but nevertheless, I would say that the ground team is ready. Brie Carere: (40:57) Let me take the international yield question, so I think most important to understand is that if you look at the yield ,half of the impact for both domestic express, as well as international express was fuel. When you strip out the fuel impact, there was pressure from a weight per package perspective and the growth of E-commerce led by growth when we're very excited about this growth, Europe outbound from an E-commerce perspective, that being said, we're doing a really good job partnering with Don and his team on density and the yield per pound is up significantly, so you can't just look at international and express yields quite frankly, just at the shipment level, you've got to look at yield per pound and overall from a network perspective, total express yield per pound is up 11% year over year, so we feel really good about the overall performance from a yield perspective with those things taken into consideration. Speaker 3: (41:56) From Wells Fargo, we'll move next to Allison Poliniak. Allison Poliniak: (41:59) Hi guys, good evening. So just keeping on ground, nice, incremental operating leverage within that business. Raj, you had talked a little bit about obviously some more incremental opportunity out there, but as you look at that business today, would you think longer term, is there anything structural that would hinder you guys getting back to sort of a mid-team operating margin level in that business? Raj : (42:25) Firstly, the most important thing about the network that we have provided with the ground is the better value proposition in the marketplace that we provide our customers. And I think that's translating into more business and more profitable business and the things that we have put in place, not yesterday, but over a period of the last year or two is now, as Fred pointed out, is paying off in many ways. So, the target is of course, to continue to both improve revenue and margins as we go forward and we believe we have the structure to do that. I don't know Henry, if you want to add any more to that. Henry Mayer: (43:01) Yeah, so let me just say a couple of things to add on to Raj's comments. The first quarter of fiscal 21 was a FedEx Ground's highest quarterly revenue in operating income quarter in history. In spite of that, those results flow from a number of steps we took several years ago to transform FedEx Ground and position FedEx to prosper in a market increasingly dominated by E-commerce. I've spoken of the integration of the ground and SmartPost networks. I've spoke of the expansion of seven day. You can't do any of this without the introduction and use of world class technology. We're we're about a week away from having completely rolled out our advanced route optimization software to all the drivers. I should point out to you that this was developed using safe, agile methods and was rolled out across our network in the middle of a hundred year pandemic in 13 months. Henry Mayer: (44:08) That's pretty damn good if you asked me. Not only does this enable our service providers to better plan routes, fleet type, number of trucks, types of trucks, volume on trucks, on a dynamic daily basis, but it's already improved significantly, final mile efficiency, specifically increasing stops per hour in the network in spite of everything we've already talked about in Q1. The integration with SmartPost [inaudible 00:44:42] and the networks improved density, both on a square mile basis and on a delivery basis, driving the average costs of our stops down. So, I think where we sit today, our best days are ahead of us and we still have a lot of work to do here. Speaker 3: (45:06) We'll hear next from Brian Ossenbeck with JP Morgan. Brian Ossenbeck: (45:11) Hey, good evening. Thanks for taking the question. I just want to come back to execution into the holiday peak season. I guess last year was obviously tough with cyber Monday coming in at well above planned, you're seeing the same period here with a lot more volume even also a lot more initiatives and leverage to balance it all out, some of which he's talked about here or announced recently. So, stepping back, how confident are you that it's enough to have a successful peak and do you feel like you can make adjustments and recover if needed? Raj : (45:42) Well, let me start and then Bree and Henry can add. I think this is going to be a peak like none other, but we believe that we have now the capabilities and the flexibility to do a lot. I think the number one thing that the customer is now looking for is capacity and we're working strategically with them to make sure that we can deliver that. Again, having operations seven days a week helps a lot here, too and the technology that we have. So, between the flexibility that we have and our infrastructure that we put together with the technologies that we have and the customer solutions that are put together, we think we're going to manage so to speak quite well. Let me turn it to Bree for her comments. Brie Carere: (46:26) I'll certainly let Henry talk about the physical capacity elements, but from a customer perspective, we're really working hard to set expectations with our E-commerce merchants. I think they are very well aware that this is going to be a peak like no other. The most important thing for our customers' customers is to set appropriate expectations and give them transparency to the appropriate transportation commitments and we're working very hard to do that, to set expectations, to give visibility and to expose that through all our digital channels and our customer's digital channels, so we're working very hard. You also saw that we adjusted our peak surcharge specific to cyber week to make sure that customers really pulsed in their volume and that we help out Henry and the team wherever we possibly can. Henry, anything else? Henry Mayer: (47:12) Yeah, I think the only thing I would add here is, even at the operations level, we have conversations almost daily with all of our top customers. Once again, this is not a new event at peak, but this has been ongoing since all of this began back in March. When you're operating a seven day network... Well, let me back up and say, we're in a new normal here and there's a new normal for FedEx, but there's also a new normal for all of our customers. And when you're operating a seven day network, we have untapped capacity existing within that network, if customers want to take advantage of that untapped capacity. For example, we have ample delivery capacity on Saturday, Sunday and Monday. We have ample pickup capacity on Friday, Saturday, and Sunday. If everybody wants to ship on Monday, then we're going to have to have conversations with people about how we modify that demand to fit the available capacity we have on one day a week. If customers are flexible, I think we can accommodate most of what people wish to ship this year at peak. Speaker 3: (48:27) Helane Becker with Cowen has our next question. Helane Becker: (48:31) Thanks very much operator. Allen, it will be very sad to do these calls without you. I think I knew you the whole time you've been CFO. [inaudible 00:48:40] miss you. And to Don, thank you for all the work you do on behalf of the children of St. Jude's, that work is very important and very appreciated. And so, onto my question, can you just talk about the vaccine and your distribution capabilities in the sense of the ability to either store or move the vaccines that has to be chilled to -80 Celsius and if you've thought about how that gets handled in places like India and Africa and Brazil, where, in some cases we have very strong networks, how we should think about your ability to participate in that. Thank you very much. Raj : (49:33) So, as we talked about earlier, we recognize moving vaccines across a global network is very critical work and we believe that we have the network, the technology, the solutions to do just that. We have engaged with several of our customers who are in this vaccine production mode, and we are planning appropriately for it and again, the timing is TBD at this point, but the capabilities that we have around the world, including the physical network, the story solutions, as well as the sense of our ID that we just launched and enhanced visibility platforms and the ability to intervene as needed is unique. And I think we are well situated to handle these vaccines. Let me turn it over to Don because a lot of those are going to travel on the express network. Don Calron: (50:30) Thank you, Raj and thanks for the question. I would like to add a little bit of color to this because we look at this really as a supply chain design opportunity. First of all, for many months, as you can imagine, when we're talking with the major manufacturers and customers in the healthcare space, along with HHS, CDC and the FDA, so this will be clearly a global team effort. What's unique about this opportunity when you think it through is, there's a very good chance that the raw ingredients are going to be made in one country. The manufacturing of the- Speaker 4: (51:03) Raw ingredients are going to be made in one country, the manufacturing of these vaccines in another country, another region, and the consumption and the need for this is globally. And this is why we're uniquely positioned. When you look at the 220 countries that we serve, well over 600 aircraft that we have in our network, and the ability to integrate that with our air and Ground, we're uniquely positioned to support this critical initiative. And we're ready for it. We're planning. We're planning for the mother of all peaks, but within that, we're also looking at the ability to move on a global basis, these vaccines when they become ready. We're obviously hopeful, like everybody else is, that is sooner rather than later, but when they do come and they came off the manufacturing line, we'll be able to support those manufacturers on a global basis. Host: (51:52) We'll move next to David Verdin with Bernstein. Jordan Alliger: (51:56) Hey guys, thanks for taking the question. Henry, I wanted to come back to the topic you brought up around working with customers and flexibility. Anecdotally, we've heard from a couple of different shipping consultancies that some of the on-time transit performance for the Ground network is maybe lagging a little bit. I just wanted to give you a chance to comment on how you feel service level has been trending. And then also, as you think about the next two to three years, given the pull forward and the volume goals you're going to be pushing through the network, does that change your thinking about the size of the capex envelope for the Ground segment? Thanks. Henry Mayer: (52:29) Well David, I've been in this business for 40 years, I've never seen a more difficult operating environment than the one we're in. We're dealing with a 100-year pandemic, absenteeism as a result in certain facilities, wildfires, hurricanes, social unrest unlike anything I've seen since the '60s. And I lived through the '60s, so I remember it. All of that places some pretty difficult challenges on an operation when you're trying to run a national network that's as highly engineered and as precise as the ones we operate. FedEx Ground people have worked tirelessly through all of this, and I have eternal confidence that we'll continue to provide world-class transit service going forward for our customers. Henry Mayer: (53:20) On the issue of capex, I would say to you that we have been very diligent in the past about this. I made a comment about the SmartPost. We've got 28 SmartPost facilities where repurposing for Ground. That's pretty cheap capital when you consider the fact that we convert those buildings for Ground growth and they're essentially already included in the network footprint. Not withstanding any of that, we're going to have to invest in the Ground network going forward for growth. I mean, Bree gave you the statistics on E-commerce between now and 2026. We can squeeze more capacity out of this existing network, but we're not going to be able to maintain these growth rates unless we invest in it. And I can assure you that that work is something that is ongoing and almost daily at FedEx Ground. Thanks Host: (54:23) [inaudible 00:54:23] Hartford with [Baird 00:54:24] has our next question. Mr. Hartford: (54:26) Good evening. Again, Alan, congrats on your career and retirement. Just to follow up on capex and just cash management as we transition over to Mike's leadership. Can you provide a little bit of perspective about how you're thinking about liquidity going forward? We've got a little bit of a different operating environment from an Express standpoint. You've got free cash this quarter. You've got plenty of liquidity on hand. How do you think about capex needs over the next few years and uses of incremental free cash flow and cash on hand, debt pay down, et cetera? Alan B. Graf: (55:02) I appreciate the question. We are first and foremost going to repair our balance sheet. We borrowed a significant amount of money in anticipation of liquidity needs that fortunately we did not have to have. But I can tell you, back in March when we were sitting around a table here, we had no idea what to expect and so we got prepared the best we could. I think you could see from my comments, we have over $10 billion of liquidity today. Obviously, we expect to have improved free cash flow. And so, we'll be repairing the balance sheet first. Alan B. Graf: (55:45) But we haven't forgot about return to shareholders. Recall, that over a number of years we bought a significant amount of shares at a price of about $153, which looks pretty good today. Didn't look so good in March. And obviously we have a frozen dividend right now because of our agreement with our bank. So we'll be looking at all those, but first and foremost is a balance sheet repair. Host: (56:11) [inaudible 00:56:11] with Deutsche Bank has our next question. Speaker 5: (56:19) Thanks for speaking with me, and appreciate it. Roger, I was just hoping, on the Ground business one thing that we've noticed at least is that purchase transportation costs have continued to go up on a per shipment basis. Given what you guys are doing on SmartPost redirect, should there be an expectation, or can there be a potential for purchase transportation cost, per shipment to be, to be a moderate significant [inaudible 00:56:44] piece of the cost structure? I think it's important to be invested in them. Just higher level, if we're sitting here in August or September of 2021, obviously 30% growth in Ground is not sustainable for perpetuity. I understand the secular benefits, but if we're sitting here this time next year, the economy hopefully has pivoted because we have a vaccine, with maybe more balance between goods and services, and growth is negative in volume, how is the profitability structure of the business in that environment, if you can address that as well? Thank you. Henry Mayer: (57:20) Well, I'll address the purchase trans question. The purchase transportation is driven by volume. I mean, all of our transportation is purchased at FedEx Ground. We don't have company-owned equipment, we don't have employee drivers. So as the volume goes up, the purchase transportation costs are going to go up. I think that something that may be somewhat obscuring some of the numbers in there, is the transition of SmartPost to Ground, because packages that formerly were treated as postage because we paid the Post Office to deliver them, are now part of Ground settlement. That work will be done by the end of October with few exceptions. Henry Mayer: (58:06) The Ground network is highly variable and highly flexible. We can scale up, we can scale down based on the volume. We contract with 5,300 small businesses that employ something north of 130,000 employees. They see the changes in the volume at the micro level much faster than any of us could see it operating out of a corporate headquarters structure. And they react almost instantaneously to any changes in volume, both up and down. So this is not something that we haven't been through before. I mean, we've been through up cycles and down cycles. Sometimes it takes us a little bit longer to ramp up if we don't see it coming, like this particular COVID-19 event. But I'll assure you that we can take the cost out of this network really quick if we have to. Host: (59:02) ... from Bank of America will go to Ken Hoexter. Ken Hoexter: (59:12) Hey, great. Good afternoon. Phenomenal quarter, Alan, and congrats on beginning your next phase. And thanks for the comments over the past two decades. Maybe just my question is maybe for Raj. The thoughts on margin benefits from Express to Ground. I know, Henry, you just mentioned the parcel side of it, but you've also talked about moving Express packages over to Ground. Can you talk how that transition is going on volume or margin side? And then just a clarification, Alan, have you delineated the benefits from the surcharges in terms of dollar size scale? Alan B. Graf: (59:49) Well, I answer the second one. No, we haven't because it's all part of one giant orchestra and one conductor, and all the pieces flow together. Raj: (59:59) And on the first one, let me just make sure [inaudible 01:00:02] B to C, the residential volume continues to grow. They are definite, and allows us the opportunity to optimize between networks. So the residential and rural packages, we were able to move from one that works with the other as an optimized service. So, we'll see where it goes. And as I told you, we have launched it in a few markets and we'll monitor as we go forward here. Host: (01:00:34) And at this time, I'd like to turn things back to Mickey Foster for closing remarks. Mickey Foster: (01:00:39) Okay. We have some final comments by Fred Smith. Fred Smith: (01:00:43) So as I said at the beginning, I was going to give the microphone over to Alan to make a couple of remarks. Let me reiterate what I said at the start, and several of our colleagues have said here at the table, on behalf of the board and the strategic management committee, we thank Alan for 40-plus years of outstanding leadership in this company. He's been a great comrade and bringing man, not only in business, but his accomplishments and contributions in so many philanthropic endeavors. Chairman in University of Memphis, pro bono. Very heavily involved in establishing the FedExFamilyHouse, he and Susan, where I could spend half the evening here talking about Alan in that regard. But as I said, this is an earnings call, so I'll make more fulsome remarks at the shareholders meeting next Monday. And let me turn the microphone over to Alan, who will say what he wants to say, and then Mickey will tie off the meeting. Alan. Alan B. Graf: (01:01:55) Well, thanks Fred. In the fall of 1991, Fred took a chance on a 38-year-old treasurer, despite a significant amount of pressure to bring in a proven seasoned CFO. When he told me he wanted me for the job, he said he had a tremendous amount of confidence in me, and challenged me to always think longterm and strategically. Among other things, Fred was very clear that I should always communicate what I thought, no matter how against the grain it might be. That was great advice and has been the basis for our partnership ever since. Alan B. Graf: (01:02:34) As I finish my last of around 120 earnings calls, I want to give you a few thoughts of mine about where we are and how optimistic I am about the future of FedEx. Believe it or not, I have always looked forward to these calls, no matter if the news was good or bad. I have thoroughly enjoyed preparing for the very excellent and well-thought-out strategic questions I expected to be asked. While I often did not get these insightful and penetrating questions, I did enjoy the occasional bantering. I always endeavored to answer questions from a strategic viewpoint, hoping to impart a deep, transparent description, to help you see what I see. Over the years, any accomplishments attributed to me truly belong to an unbelievably dedicated and talented team. I'm referring not just to an incredible world-class finance organization, but to all of my 500,000 teammates with whom it has been an honor to serve. Alan B. Graf: (01:03:42) I'm extremely optimistic about the future of FedEx. Over the years, we have invested in building unmatched physical and technological networks that are keeping the world's supply chains moving with very high levels of reliability. Although our capital investments have sometimes been questioned, the past quarter provides a strong indication that these are providing increasing returns, and I am certain that that will be the case moving forward. By the end of FY 2019, we've made a strategic decision to go all in on E-commerce. We moved away from a large customer to focus on the broader market. We moved to seven day a week Ground operations, allowing us to handle significant additional volumes using existing capacity. We moved SmartPost packages into the Ground- Alan B. Graf: (01:04:38) ... technology, maximizing route efficiencies, and increasing stops per hour. We serve every address in the US, and 92% of the US population lives within five miles of a FedEx pickup or drop-off location. We are modernizing our air fleet and major hubs to lower cost and handle additional volume. We are transforming our international business, and the benefits of the TNT acquisition are beginning to accelerate. We have the right strategy in place, and our team is executing at a high level. We are a high energy organization and are always on the offense. Alan B. Graf: (01:05:17) And now I am excited to hand the CFO medal to Mike Lenz. Mike's performance during his tenure at FedEx has been outstanding, and he has the full confidence of Fred, the board of directors, and the strategic management committee. He will be superb and I look forward to watching him. It has been a great ride and I'll will be forever grateful for my time at FedEx. And my teammates, thank you for everything. I will miss you and I will enjoy your future success. And my wife Susan, my daughter's Bridget and Carrie and their families, your love and support and patience have been my cornerstone. I wish everyone good luck and good health. Thank you, and farewell. Speaker 6: (01:06:06) Hear, hear. Fred Smith: (01:06:14) Thank you for your participation in FedEx Corporation's first quarter earnings conference call. Please feel free to call anyone on the investor relations team if you have additional questions about FedEx. Thank you very much. Bye. Host: (01:06:30) And again, that does conclude today's conference. Thank you all for joining us.