Service Level Agreement (SLA) Delivery
Rev endeavors to meet or exceed delivery times as identified below.
| TRANSCRIPTION SERVICES | SLA |
|---|---|
| Standard Files <60 minutes | 36 hours |
| Standard Files >60 minutes | 72 hours |
| Rush | 24 hours |
| CAPTION SERVICES – ENGLISH | SLA |
|---|---|
| Standard Files <30 minutes | 24 hours |
| Standard Files 30-60 minutes | 72 hours |
| Rush <30 minutes | 12 hours |
| Rush 30-60 minutes | 48 hours |
| Rush >60 minutes | 5 days |
Source reference: Exhibit A, section 3 of the Master Services Agreement