Privacy Policy

This Privacy Policy was last updated on August 30, 2018.

Our Policy:

Welcome to the web sites (collectively, the "Site") of Rev.com, Inc., including its subsidiaries and affiliates ("Related Companies") (collectively, "Rev", "we", "us" and/or "our"). This Site is operated by Rev and has been created to provide information about our company and transcription, video caption, translation and document related services (the "Services") to our you. This Privacy Policy sets forth Rev's policy with respect to its processing of two types of data:

  1. Personal data that users of our Services ("Customers") ask us to process on their behalf ("Processor Data"), which will include any personal data that Customers provide to us to transcribe, caption, translate, or otherwise process for them. When Rev processes personal data on behalf of a Customer, Rev is the “processor” of the data under applicable law, and the Customer is the “controller”.
  2. Data, including personal data, that we process for our own business ("Controller Data"), other than for our human resources and recruiting operations. This includes, for example, the information we collect through the Site and the names and contact information of our Customers and vendors. Under applicable law, Rev is the “controller” of such data.

Our collection, use, and disclosure of Processor Data:

We receive information from or on behalf of our Customers and their users. Because of the nature of the Services, this information may contain any type of personal data, including names, contact information, and other identifying information.

Subject to our contractual obligations with our Customers, and depending on the particular Services, we use and disclose Processor Data as follows:

Subject to our contractual obligations with our Customers, and depending on the particular Services, we share Processor Data as follows:

Our collection, use, and disclosure of Controller Data:

When you interact with us through the Site or the Services, or become a Customer or are a vendor, we may collect personal data and other information from you, as further described below:

Personal Data that You Provide Directly to Us: We collect personal data from you when you voluntarily provide such information, such as when you register for access to the Services (for example, your name and mailing address), use certain Services, contact us with inquiries, respond to one of our surveys, or contract with us. Wherever Rev collects Personal Data we make an effort to provide a link to this Privacy Policy.

Personal Data that We Collect from Third Parties: We collect personal data from third parties, such as lead generation firms.

By voluntarily providing us with personal data, you acknowledge that you have read this Privacy Policy and understand that such personal data may be transferred from your current location to the offices and servers of Rev and the authorized third parties referred to herein located in the United States, which may not offer the same level of protection as the country in which you are located.

Automatically Collected Data: When you interact with Rev through the Site or Services, we receive and store certain automatically collected information collected passively using various technologies. Rev may store such information itself or such information may be included in databases owned and maintained by Rev affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors' Internet service providers, and how our users use and interact with the Services. Also, in an ongoing effort to better understand and serve the users of the Services, Rev often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Rev may share this data with its affiliates, agents and business partners. Rev may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.

In operating our Site, we may also use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information (e.g., Internet Explorer; Microsoft Edge; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.

Online Analytics: We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research or reporting. The information (including your IP address) collected by various analytics technologies described in above may be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive, analyzing usage trends, assisting with fraud prevention, providing certain features to you, and other purposes. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

Tailored Online Advertising: Third parties whose products or services are accessible or marketed via the Services may also place cookies or other tracking technologies on your computer or other device to collect information about your use of the Services, in order to (i) inform, optimize, and serve advertising content based on past visits to our Services and other sites and (ii) report how our advertising content impressions, other uses of advertising services, and interactions with these advertising impressions and services are related to visits to our Services. We also may allow other third parties (e.g., ad networks, servers and platform) to serve tailored advertising to you on the Services or on other websites or in other mobile applications, and to access their own cookies or other tracking technologies on your computer or other device you use to access the Services. We neither have access to, nor does this Privacy Policy does not govern, the use of cookies or other tracking technologies that may be placed by such third parties. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer or mobile browser to deliver tailored advertising (i.e., not just for the Services), you may visit the Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s WebChoices Tool to opt- out of receiving tailored advertising from companies that participate in those programs. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

We use Controller Data as follows:

If Rev intends on using any personal data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the personal data is collected, consistent with applicable laws.

The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose personal data. To the extent those laws apply, our legal grounds for processing Controller Data are as follows:

Rev is not in the business of selling Controller Data. There are, however, certain circumstances in which we share Controller Data with certain third parties without further notice to you, as follows:

Your EU Rights and Choices:

We offer the options described below for exercising rights and choices under applicable law, which are subject to important limits or exceptions under applicable law.

Children:

Rev does not knowingly collect personal information (as defined in the Children’s Online Privacy Protection Act) from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information on our Services without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to Rev through the Services, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites / Services:

This Privacy Policy applies only to the Services. Our Services, in particular our Site, may contain links to other web sites or services not operated or controlled by Rev (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from our Services do not imply that Rev endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security:

Rev takes steps to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so we cannot assure you that your personal data will never be used or disclosed in a manner that is inconsistent with this Privacy Policy, and you should take special care in deciding what information you provide to us.

Data Retention:

We will retain personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. To provide security and business continuity for the activities described in this Privacy Policy, we make backups of certain data, which we may retain for longer than the original personal data.

Other Terms and Conditions:

Your access to and use of this Site is subject to any other agreements in place between us, including our Terms of Service located at:  /voicerecorder/terms

Changes to Rev's Privacy Policy:

Our Services may change from time to time. As a result, at times it may be necessary for Rev to make changes to this Privacy Policy. Rev reserves the right to update or modify this Privacy Policy at any time and will notify you of such changes in compliance with applicable laws. Please review this Privacy Policy periodically. This Privacy Policy was last updated on the date indicated above.

Contacting Rev:

Please also feel free to contact us if you have any questions about Rev's Privacy Policy or the information practices of our Services.

You may contact us as follows: