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Subscription FAQ
Are There Restrictions On When You Can Cancel Your Subscription?
No, you can cancel your subscription at any time without any penalty. Simply go to the “Manage Subscription” page to cancel your subscription. If you are on a shared account, only the Admin and Billing Manager can access this page. You can click on your name in the top right corner and select “Manage Subscription” from the dropdown menu to navigate to your Plan Management page. Here you can view the current details of your plan, change to a different plan, update your payment method, and cancel your paid subscription.
When There Is More Than One User (Seat) Within A Subscription Are The Minutes Shared Between Seats?
Yes. Entitlements within seat subscriptions are pooled at the account level. If an individual user goes over their allotted seat entitlements they simply start consuming from the account's pooled available entitlement.
What Other Rev Products (i.e., Human Transcription, Captions, Subtitles) Are Included In The Subscription?
Free and Basic subscribers can access AI transcripts as part of their monthly AI minutes. Pro and Enterprise subscribers can access both AI transcripts and AI captions as part of their monthly AI minutes. As a paid subscriber, you also get a discount on Human Transcription – 3% for those on the monthly Basic plan, 15% for those on the annual Basic plan, 5% for those on the monthly Pro plan, 30% for those on the annual Pro plan, and custom discounts for those on the Enterprise plan.