FAQ

• We produce a text-based caption file. We transcribe the audio of your video and time it.
• You can download examples and read more here.

These are our most commonly-requested formats. Click each to download an example file:

• SubRip (.srt)
• Scenarist (.scc) 29.97 fps
• MacCaption (.mcc)
• Timed Text (.ttml)
• Quicktime Timed Text (.qt.txt)
• Transcript (.txt)
• WebVTT (.vtt)
• DFXP (.dfxp)
• Cheetah .CAP (.cap)
• Spruce Subtitle File (.stl)
• Avid DS Subtitle File (.txt)
• Avid DVD Subtitle File (.txt)
• Facebook ready SubRip (.srt)
• XML (.xml) is interchangeable with Timed Text => please order .ttml
• Want something else? Email us.

The Scenarist (.scc) format is used for submitting to VoD stores like iTunes and Hulu. It's also used commonly in Broadcast TV and for editing in software such as Adobe Premier Pro and Final Cut Pro. Rev supports the 29.97 fps frame rate.

The SubRip (.srt) format is a common choice for Youtube and Vimeo videos. It's also extremely easy to edit captions in this format - you can open a .srt file in Notepad or TextEdit.

The MacCaption (.mcc) format is used for high-definition Broadcast TV. MacCaption is the only file format that can encode both 608 and 708 closed captioning. Rev supports all MCC frame rates - 24, 25, 30, 30DF, 50, 60, and 60DF.

The TTML format (also known as XML or DFXP) is gaining in popularity. The FCC has declared TTML the official caption file format for broadcasters publishing video online: https://www.smpte.org/news-events/news-releases/fcc-declares-smpte-closed-captioning-standard-online-video-content-safe.

Don't stress about it. If you change your mind later, we're happy to provide your caption files in a different format, for no extra charge.

See the full list of supported formats with example files.

We'll email them to you as soon as they're ready.

Rev's free Captions Editor makes it easy to edit your captions directly in browser. With our new tool, customers can:

• Preview the caption files as they would appear in your video player
• Make adjustments to spelling, grammar, timing, and display of captions
• Save any edits made to a version you control
• Apply various post-processing modifications
• Select from a variety of output formats and immediately download

The Captions Editor can be launched from your order delivery email or through the Order Details page. Existing customers can launch the editor here.

1. All major browser-based online video platforms can directly ingest our caption files as a sidecar file. Simply upload the caption file for each of your videos. For more info, check out:

   • YouTube https://support.google.com/youtube/answer/2734796?hl=en
   • Vimeo https://help.vimeo.com/hc/en-us/articles/224968828-Captions-and-subtitles
   • Facebook https://www.rev.com/blog/facebook-captions-made-easy
   • Wistia https://wistia.com/learn/product-updates/introducing-wistia-captions
2. Rev supports integrations with many video platforms, including YouTube and Vimeo. By simply connecting your account to Rev during checkout, we'll deliver the captions back to your channel automatically. For more information, visit our Integrations page.
3. All major VoD stores accept captions as a separate sidecar file. You can submit our caption file to them directly, after you do a quick quality check of your own.

4. There are many workflows and use cases for how to embed captions as a track within a video file. We can't provide instructions on all of them, but here are some helpful starting points for you to do some research:

   • Adobe Premiere Pro
     https://helpx.adobe.com/premiere-pro/using/working-with-captions.html
   • Apple Final Cut Pro
     https://help.apple.com/finalcutpro/mac/10.4.1/#/ver00e40835d
   • Sony Vegas Pro
     https://www.youtube.com/watch?v=4UbQqps-yXU

   Other 3rd party programs exist that help you manage captioning workflows. They can ingest our caption file and help you encode it to the video. MacCaptions is the most popular program, whether you are working with Final Cut or authoring DVD and BluRay. http://www.telestream.net/captioning/workflow-file.htm

   Here is a good overview about adding captions for distribution to many internet-enabled devices https://www.brightcove.com/en/blog/2012/07/closed-captioning-for-web-mobile-and-tv

• We can accept all common digital video formats, such as MOV, AVI, MP4, VOB, and Ogg.
• We also accept links to files on YouTube, Vimeo, and other places on the web.

Most customers use our online order form. The order form supports a few options:

• Upload a video file directly from your computer. Each file must be less than 5 GB in size.
• Paste in a link to an online video, such as Youtube or Vimeo.
• Connect to videos already stored in an FTP server, Dropbox, Box, or Google Drive. In the order form, click Upload File then select the cloud service on the left.

We also offer a number of alternative ways to order, depending on your needs:

• Our API. This is the most flexible solution, if you can get a software programmer's time to build an integration with your company's workflow. Fully automate your workflow of sending us videos and receiving back finished subtitle files.
• Zapier. Zapier is a robust workflow automation service. Zapier can integrate Rev with applications such as a Google Sheets spreadsheet and place orders on your behalf.

Email us for more info about these options.

No! In fact, we prefer lower-resolution proxies of your video for our work and the smaller files will make it much faster and easier for you to get them to us. We recommend reducing the video resolution to 640 × 480 and using the MP4 format with H.264 encoding. A 30 minute video should be less than 600 MB.

The online order form will charge your credit / debit card, or your PayPal account at the time of ordering. You can securely save your credit card info to your account for future orders.

For customers with large, recurring needs, we offer monthly billing.

• We guarantee at least 99% accuracy for files that are clearly audible.
• Our captions are both FCC and ADA compliant.
• If there are any discrepancies, we will work closely with our customers to correct them.
• See our full list of guarantees

Yes. Providing a transcript is helpful - simply upload it into our order form, under the Order Details section. It does not change the price of our service, because we still spend significant effort to give you quality captions.

We produce "pop on" captions for pre-recorded video files.

We do not at this time offer "roll up" captions. We also do not offer live / real-time captioning.

Video files under 30 minutes long are typically delivered within 24 hours, often much faster. For longer recordings or recordings with poor audio quality, it may take an extra day or two.

The turnaround estimate is based on individual video length, not total order size. Large orders with short videos will still be done quickly. For example, an order with 10 20-minute videos will only take us 24 hours total.

Generally, you can assume individual files between 1-3 hours will be returned within 4 days and files over 3 hours will take up to 6 days.

Want a turnaround estimate? Contact us.

We use the definition provided by the national Described and Captioned Media Program. Quality captioning is:

• Accurate - Errorless transcription is the goal.
• Consistent - Uniformity in style and presentation of all captioning features is crucial for viewer understanding.
• Clear - A complete textual representation of the audio, including speaker identification and "atmospherics" (non-speech information), provide clarity.
• Readable - captions are displayed with enough time to be read completely and are in synchronization with the audio.
• Equal - equal access requires that the meaning and intention of the material is completely preserved.

Yes, we guarantee our caption files meet FCC requirements for open and closed captioning of web and tv video. Our caption files meet Section 508 requirements for video captioning.

Yes, our captions are fully compliant with the Americans with Disabilities Act (ADA) 1990 ruling regarding captioning.

• Yes, we strive to have our caption files meet the requirements of all major online media platforms and distributors.
• We always recommend you double-check the content quality and caption technical requirements before you submit to a third party platform.

No. We keep things simple and have only one low price for everyone, $1.00 per minute. To calculate price, we round each video up to the nearest minute.

Closed captions are intended for deaf or hard-of-hearing viewers. They communicate the video's spoken content and "atmospherics", which are sound effects that are part of the story.

Subtitles are intended for viewers who can hear the audio, but can't understand the language spoken. They usually translate the video's spoken and written language into the viewer's language.

Both captions and subtitles use the same file formats, such as .srt and .scc. Read more about file formats.

At this time, videos must be in spoken English.

If you have videos in other languages, email us.

We offer subtitling in many languages. For more information, visit www.rev.com/subtitle.

While we capture all spoken dialogue and important atmospheric events in our captions, we do not caption dialogue that appears on screen in the form of pre-existing captions/subtitles. These sections of dialogue will not be included in the caption file that you receive.

Yes! Visit our API page to learn more and integrate with our sandbox - no account creation is required.

• Rev has a strict customer confidentiality policy. Your files are private and protected from unauthorized access.
• All of our professionals have signed NDAs and strict confidentiality agreements. Rev professionals only complete work on our secure platform.

• Rev has a strict customer confidentiality policy. However, we understand that some customers require additional documentation via a non-disclosure agreement (NDA).
• We are happy to sign your NDA, or we can supply one for you. Please contact us.

• We encrypt all data - both in transit and where it is stored on our protected AWS servers. Your files are securely stored and transmitted using TLS 1.2 encryption, bank-level security. To deconstruct this jargon, it would take a supercomputer 13.75 billion years to break this encryption and compromise our security.
• If you'd ever like us to permanently delete your files, just contact us.

• We never store credit card information - we simply pass it securely to our bank for safe-keeping. Rev maintains a PCI certification for payment processing.
• We work with PayPal to ensure that all payments that go through PayPal are secure and encrypted.

• Visit our dedicated Security & Privacy page for more information.
• For additional details on our security and privacy programs, contact us.