FAQ

• We accept audio and video recordings in MP3, MP4, WMV, AIF, M4A, MOV, AVI, VOB, AMR, WMA, OGG, AAC, and WAV. We also accept links to streaming video and audio files available on the web.
• We do not currently accept physical media (tapes, CDs, SD cards, etc.). If you have a file in a format other than those listed here, please Contact Us.

Visit your favorite search engine and type in "Free software convert [file type initial] to [file type final]"

Just click here to get started. Our online order process takes just minutes to complete.

We use only professional transcriptionists to maximize quality. We do not use automated transcription software.

• Rev guarantees a minimum of 99% accuracy. See details.
• We start with only hiring the best and employ a system of review and quality checks to ensure quality and accuracy.

• The majority of our transcriptionists are based in the United States and are native English speakers.
• For better turnaround times, we do have transcriptionists outside of the United States to work during non-traditional business hours.

Transcripts are available for viewing, sharing, and editing from Rev's free Transcript Editor. Customers can also download transcripts in Microsoft Word, Plain Text, and PDF.

We edit filler words such as "uhh" and "umm" to best represent the integrity of the recording. However, we do not edit grammatical errors as we only transcribe the audio as is. You may request verbatim transcription as an optional add-on to your order if you prefer to have all filler words included, for an additional fee of $0.25 per minute.

Yes - we make reference to each individual speaker and keep the reference consistent throughout the transcript. If the recording has more than four speakers, speakers may be referenced as Male or Female rather than individually numbered.

The default transcript edits out filler words such as "uhh" and "umm" as this is the most popular and easiest to read format for our clients. You may select the verbatim option during checkout if you prefer to have all filler words included, for an additional fee of $0.25 per minute.

• Rev has a strict customer confidentiality policy. Your files are private and protected from unauthorized access.
• All of our professionals have signed NDAs and strict confidentiality agreements. Rev professionals only complete work on our secure platform.

• Rev has a strict customer confidentiality policy. However, we understand that some customers require additional documentation via a non-disclosure agreement (NDA).
• We are happy to sign your NDA, or we can supply one for you. Please contact us.

• We encrypt all data - both in transit and where it is stored on our protected AWS servers. Your files are securely stored and transmitted using TLS 1.2 encryption, bank-level security. To deconstruct this jargon, it would take a supercomputer 13.75 billion years to break this encryption and compromise our security.
• If you'd ever like us to permanently delete your files, just contact us.

• We never store credit card information - we simply pass it securely to our bank for safe-keeping. Rev maintains a PCI certification for payment processing.
• We work with PayPal to ensure that all payments that go through PayPal are secure and encrypted.

• Visit our dedicated Security & Privacy page for more information.
• For additional details on our security and privacy programs, contact us.