Contact Us

We keep all client information confidential - it is our solemn duty. Some clients require additional documentation via a non-disclosure agreement (NDA). We are happy to sign your NDA, or we can supply one for you. Contact Us

Yes, we offer thirty-second interval timestamps as an option when you place your order for an additional charge of $0.25 per minute.
After your order is complete, you may set a new start time to match video timecodes that begin after [00:00].

We have transcriptionists from a variety of backgrounds. You can specify the topic when you place your order so agents with experience in that field can work on your files. We are not HIPAA compliant or court-certified.

Visit your favorite search engine and type in "Free software convert [file type initial] to [file type final]"

The Scenarist (.scc) format is used for submitting to VoD stores like iTunes and Hulu. It's also used commonly in Broadcast TV and for editing in software such as Adobe Premier Pro and Final Cut Pro. Rev supports the 29.97 fps frame rate.

The SubRip (.srt) format is a common choice for Youtube and Vimeo videos. It's also extremely easy to edit captions in this format - you can open a .srt file in Notepad or TextEdit.

The MacCaption (.mcc) format is used for high-definition Broadcast TV. MacCaption is the only file format that can encode both 608 and 708 closed captioning. Rev supports the 29.97 fps frame rate.

The TTML format (also known as XML or DFXP) is gaining in popularity. The FCC has declared TTML is the official caption file format for broadcasters publishing video online: https://www.smpte.org/news-events/news-releases/fcc-declares-smpte-closed-captioning-standard-online-video-content-safe.

Don't stress about it. If you change your mind later, we're happy to provide your caption files in a different format, for no extra charge.

See the full list of supported formats with example files.

These are our most commonly-requested formats. Click each to download an example file:

• SubRip (.srt)
• Scenarist (.scc) 29.97 fps
• MacCaption (.mcc)
• Timed Text (.ttml)
• Quicktime Timed Text (.qt.txt)
• Transcript (.txt)
• WebVTT (.vtt)
• DFXP (.dfxp)
• Cheetah .CAP (.cap)
• Spruce Subtitle File (.stl)
• Avid DS Subtitle File (.txt)
• Facebook ready SubRip (.srt)
• XML (.xml) is interchangeable with Timed Text => please order .ttml
• Want something else? Email us.

Yes, we guarantee our caption files meet FCC requirements for open and closed captioning of web and tv video. Our caption files meet Section 508 requirements for video captioning.

Closed captions are intended for deaf or hard-of-hearing viewers. They communicate the video's spoken content and "atmospherics", which are sound effects that are part of the story.

Subtitles are intended for viewers who can hear the audio, but can't understand the language spoken. They usually translate the video's spoken and written language into the viewer's language.

Both captions and subtitles use the same file formats, such as .srt and .scc. Read more about file formats.

Absolutely. We provide 100% guaranteed Certified Translations. All of our certified translations are accompanied by a "Certification of Translation Accuracy" which attests the validity of its accompanying translation.

We provide translation services in over 35 languages. We translate from English and into English. Click here to see the list of languages we translate.

Our turnaround varies depending on the amount of pages and language translated. You can check out our turnaround times on our FAQ.

We are an Internet company based in San Francisco, CA. Our orders are delivered via email. You can place your order at your convenience 24 hours a day, 7 days a week.