FAQ

We provide translation services in over 30 languages. We translate the following languages, both from English and into English:

We know that speed is important to you.

Rev is one of the largest online translation service providers. We have hundreds of translators standing by to work on your order.

Yes, Rev translates all types of documents, ranging from birth certificates for U.S. immigration to technical business manuals.

A professional translator will perform the translation.

We're very selective and accept less than 10% of the translators that apply.

Each translator has successfully completed an extensive screening process. They have been tested in their specific language pair, through multiple choice tests, free answer tests, and by performing certified translations in a timed environment.

A typical Rev translator has worked as a professional translator for over 5 years.

Certified is made using our corporate letterhead and comes with a statement of certification (required by some authorities), in PDF format.

Business is a high quality translation done on a plain editable Word doc.

Both offer the same great Rev quality and service.

If you need a certified translation, you must order a certified translation.

No, we do not accept faxes.

Yes we can fulfill high volume translation orders. We're one of the fastest growing translation services with 294 satisfied customers including Pfizer, the U.S. Small Business Administration and Boeing.

After you place your order your document is reviewed and a translator with relevant expertise begins carefully working on your order. The work is then double checked for accuracy and the final product is sent to you in an email.

We are an Internet company based in San Francisco, CA. Our orders are delivered via email. You can place your order at your convenience 24 hours a day, 7 days a week.

For certified translations, the cost depends on the amount of pages translated. Our cost is $33 per page. A page is defined as: 250 words or fewer (including numbers), one-sided, and letter-size (8.5" x 11") or A4 dimensions or smaller. An excess of 250 words on a page would be considered additional pages and priced accordingly at the same rate of $33 per every 250 words.

Our business translations are priced by the word. Our price is $0.10 per word with a minimum charge of $20 per order. Numbers are included in our word count.

We are happy to give you a quote. Just submit your request via our quote form and we'll respond quickly with a quote.

We'll provide a full refund if your translation is not accepted by USCIS for any reason whatsoever.

See our full list of guarantees »

Upload your document.

Pay with Visa, MasterCard, American Express, Discover, or PayPal.

We'll email you your professional translation. Print it and you're all set.

Rev accepts all major credit cards as well as payment via PayPal.

Payment is made at the time of placing your order.

For business clients, we do have invoice billing available.

If you were issued a refund or if you cancelled your order, you should receive a confirmation email with the payment and refund details for your order.

The refund may take several business days to post.

After login, you can easily check the status of your order here.

You can cancel your order if the translation has not yet been started. Sign In to your account, visit My Orders, go to the order you want to cancel and click "Cancel This Order".

You can add or delete files from your order if the translation has not been started yet. Contact Us and someone will be happy to assist you.

The confirmation email sent to you when you first placed your order is also your receipt.

Contact Us if you have additional questions about your receipt.

Sometimes our translators encounter problems deciphering a document either due to the quality of the handwritten elements or the clarity of the image/scan. This is why we ask our customers to type out any personal names mentioned in their documents and to provide as high quality an image as possible.

There may be a delay in finding the right translator for the order, especially with less common languages (languages other than Spanish, French, Portuguese (Brazil), German, Arabic, and Russian).

Go to our Sign in page (https://www.rev.com/account/auth/login) and click "Forgot your password?".

You can open them through Microsoft Office Web Apps (http://office.microsoft.com/en-us/web-apps/).

Different languages may require various character sets or fonts to be installed on your computer. Here (http://www.ehow.com/how_8221854_japanese-fonts-microsoft-word.html) are instructions for how this can be done for Japanese. Similar steps may be taken for any other language.

A certified translation is a translation accompanied by a signed statement from Rev, which attests to the thoroughness and accuracy of the translation, but not the validity of the original document.

Absolutely. We provide 100% guaranteed Certified Translations. All of our certified translations are accompanied by a "Certification of Translation Accuracy" which attests the validity of its accompanying translation.

Certified translations may not fully reproduce the formatting and appearance of the original document (tables, coloring, stamps) and may not be in your preferred phrasing.

USCIS

Most foreign governments

Universities

Employers

USCIS stands for US Citizenship and Immigration Services. It is part of the Department of Homeland Security, and used to be called the INS. USCIS processes green card and visa applications.

The translator must certify that the transaction is accurate.

The translator must certify that he/she is competent to translate.

The certification should include the translator's name, signature, address, and the date of certification.

We will provide a full refund of your translation cost if it is not accepted by USCIS.

See our full list of guarantees »

No, we do not mail any physical hard copies of translations, we only email documents.

No, we do not notarize any documents.

No, we do not mail any physical documents.

• Rev has a strict customer confidentiality policy. Your files are private and protected from unauthorized access.
• All of our professionals have signed NDAs and strict confidentiality agreements. Rev professionals only complete work on our secure platform.

• Rev has a strict customer confidentiality policy. However, we understand that some customers require additional documentation via a non-disclosure agreement (NDA).
• We are happy to sign your NDA, or we can supply one for you. Please contact us.

• We encrypt all data - both in transit and where it is stored on our protected AWS servers. Your files are securely stored and transmitted using TLS 1.2 encryption, bank-level security. To deconstruct this jargon, it would take a supercomputer 13.75 billion years to break this encryption and compromise our security.
• If you'd ever like us to permanently delete your files, just contact us.

• We never store credit card information - we simply pass it securely to our bank for safe-keeping. Rev maintains a PCI certification for payment processing.
• We work with PayPal to ensure that all payments that go through PayPal are secure and encrypted.

• Visit our dedicated Security & Privacy page for more information.
• For additional details on our security and privacy programs, contact us.