Customer Reviews

Rev's audio transcription and video caption services are trusted by more than 100,000 customers around the world. Our 99% accuracy is backed with a 100% guarantee.

Overall Customer Satisfaction
4.7/5
Based on 4,094 reviews
100% Verified Feedback & Reviews from Customers
5 star
(3371)
4 star
(446)
3 star
(143)
2 star
(68)
1 star
(66)
Showing 4-star reviews  •  See all reviews
  January 15, 2014   Reviewed by Layna
Overall very good experience with quick transcription, but quality is not consistent, and I would not recommend transcribing English conversation with heavy European or Chinese accent.
I recommend highly for American English conversation, but not for English conversation with the speaker having heavy European and Chinese accent. Would be better if there were options to rate each transcriber, since quality is not consistent and I would like to send applause to those who did VERY well.

  January 14, 2014   Reviewed by Brandon
Great to work with
They had some small issues with my audio - they let me know really quickly, and when I worked that out with them they turned around the transcriptions in a great timeframe. I use them for all this type of stuff.

  January 13, 2014   Reviewed by Marie N.
Good customer service
Rev services are very fast. I got my translated document in less than 24 hours.

  January 11, 2014   Reviewed by Magali
Faster and good service.
When I saw on my email that you sent it a few hours I really unbelievable. So great! In other hand when I read unfortunately have one problem. In Brazil use the name "Servico Social" but here use "Social Work" not Social Service like sent me. I don't have problem with it in the time because it's only for my school, but I can't use for example for apply to work or license. However I like the facility and faster than you. Thank you.

  January 10, 2014   Reviewed by Miguel
Fast
Translations are done fast and accurate. Process to request and get translations is very simple only setback is that after i rquest a translation an additional payment is requested because it is not amount of pages but amount of words so i end up paying 1 or 2 additional pages.

  January 10, 2014   Reviewed by Edward
A job done quickly and efficiently at a good price.
A job done quickly and efficiently at a good price.

  January 10, 2014   Reviewed by Aurelia
Excellent translation.
I'm a publicist and needed to have a Vanity Fair article translated from spanish to english. The translation was perfect and completed within 24 hours. Will use again.Thanks

  January 9, 2014   Reviewed by Isidro
Very quick and friendly service, but some techincal difficulties
Great service, double checking, and very quick transcription after solving tech problems. Affordable and will definitnely use them again.

  January 9, 2014   Reviewed by Sara
fast
a bit pricy but quick

  January 8, 2014   Reviewed by Nitzan
Great Service, prompt and mostly accurate
I've just tried out Rev.com to see how the service would work for us. We generate 5 minute videos every week and need them transcribed. The 1st 4 transcription I tried out came back promptly. I checked them for accuracy and found that they were 95% accurate. With a tiny little bit more attention they could be 100%! I'm very happy with the service and will start using it regularly.

  January 7, 2014   Reviewed by Randy Farmer, cohost of the Social Media Clarity P.
Rev.com is a very reliable and inexpensive service that I rely on for my most important transcription tasks..
Rev.com is quick, inexpensive, and very high quality. The one occasion I had a problem, it was immediately resolved to my satisfaction. I plan to continue using this service to transcribe my podcast http://socialmediaclarity.net as long as we keep producing episodes.

  January 6, 2014   Reviewed by Hari
Fast turnaround and few errors
I was really surprised by the fast turnaround of less than 24 hours in transcribing a 25 minute recording. The transcription was documented properly for the most part, except for some missing words. I would say they were about 85 - 90% accurate. The only concern were many missing words in the transcription. I would use their services again.

  December 29, 2013   Reviewed by David
Great accuracy. Super turnaround time. Should be less costly with volume.
That is it above. I like the service, but when I compare it to hiring a person for 12 per hour in US and I can get 6 letters typed in one hour a supposed to paying $30 (5 minutes x 6 x $1)

  December 19, 2013   Reviewed by Gillian H.
Good value with good accuracy
I tried out the transcription service with one of my shorter interview recordings (25 mins). Background noise, heavy accents and some unfamiliar names were scattered throughout the interview. The transcript came back to me within about 8 hours I think, and I was impressed with the accuracy and detail. Any inaudible sections were clearly noted with time-codes. I will use this service again. It is much more user-friendly, and good value for money than many of the locally-available services.

  December 18, 2013   Reviewed by Jennifer
Bastante buena, dentro de lo muy técnico de la traducción.
Bastante bien hecha y entregada rápidamente. No está 100% perfecta, pero contiene errores pequeños y el uso de las palabras es consistente a lo largo del texto, por lo que es simple corregir una palabra mal utilizada (cuyo caso corresponde principalmente a palabras muy técnicas). Estoy muy satisfecha con el trabajo.

  December 15, 2013   Reviewed by Kristine
quick turn around, good accuracy
I've used Rev.com to transcribe 9 interviews and 2 focus groups. Except for once, the turn around time was pretty close to 24 hours for all of the 45-75 minute transcriptions. There was an issue with how long the one focus group transcription was taking, but once I contacted Rev, it was quickly resolved. Overall, the accuracy was good. Two transcripts had some issues, but the rest were very accurate.

  December 12, 2013   Reviewed by Bethany
Incredibly fast turn-around, only a few mistakes--I'll definitely use this service again!
Incredibly fast turn-around, only a few mistakes--I'll definitely use this service again!

  December 12, 2013   Reviewed by Dena
great service, average pricing
use service for the first time. overall very happy with it and turn around time. thought it was strange that I got a interview I submitted one day alter before the interview I submitted first? some of the spelling errors make me wonder if this is not automated opposed to a human being? either that or outsourced to another country that doesn't know merril lynch and calls this financial institute Mary Lynch:)

  December 9, 2013   Reviewed by Cesar
good, fast, overpriced.
It's a great service, it let's you specify the words that don't translate like names and places. It's also very easy to use and my file came back very fast. In my case, I only needed a few words officially translated so it would have been very cheap if it wasn't for the whole rounding up to 20 dollars thing. And then the certified version is 27, for something I could have done myself as I am bilingual. But what else could I do? The service is necessary when an official translation is required.

  December 4, 2013   Reviewed by Maame
They do exactly what they claim to do
The translation was done within 24 hours. While that was good, it also meant there were a few errors. I sent them a message and they rectified the document with no fuss at all. I'll be using their services again.