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Overall Customer Satisfaction
Based on 4,153 reviews
100% Verified Feedback & Reviews from Customers
Showing 3-star reviews • See all reviews
October 13, 2013 Reviewed by Sarah
Unfortunately, I was disappointed.
Normally, I am always very pleased with the transcripts but in this last one there were several lines that were deemed "inaudible" that I had to go back myself and fill in the blanks. I haven't run into this problem before, and I was pretty disappointed.
October 13, 2013 Reviewed by Richard
Two experiences so far, with one terrific and one disappointing, though I intend to give Rev one more chance to be see if I can find a work around the disappointment.
My first try was simply terrific -- with all work done very fast, accurate, and inexpensive. The second try was also fast and inexpensive but the accuracy was terrible, requiring a lot of work from me to fix. I suspect that the cause of the inaccuracy was partly my fault -- for electing the less expensive, rougher transcription (which was exactly as hoped for the first round) and submitting one, longer recording rather than a series of short ones. Obviously the length of the recording made a difference, because the transcription got worse and worse as the minutes past. There we 138 "inaudible" sections (which I found quite audible) in less than 90 minutes, with about half of them in the last quarter of the recording . . .signaling fatigue or haste to me, as much as anything. Next time, I'll try breaking up the recording into smaller pieces and see if I get back to the quality nof the first try
October 11, 2013 Reviewed by Gael
Turnaround time is excellent- extremely fast and good pricing. However, the quality varies.
Turnaround time is excellent- extremely fast and good pricing. However, the quality varies. I've had three jobs done and the first one was so full of mistakes (not spelling, but just tense and grammatical ones that should have been common sense because of the context of the speaker's words). The second and third were near-perfect. So I ended up spending over three hours making corrections to the first one on every paragraph, where the second and third I really had no work to do but proofread.
October 10, 2013 Reviewed by Brandon
arrived on time. missing item, received somethung i did not order.
My order arrived on time, however, a pair of boardshorts i ordered was missing and in its place was a woman's tank top. i called and was informed the shorts had been discontinued and they would send the replacement pair when they arrived. overall, the service was good but would give 2.5 stars because if the item i ordered was discontinued, this situation could have been avoided if the website were updated to let the customer know.
September 12, 2013 Reviewed by hilarion
too rigid, too greety
my document had 270 word and you want to charge as if it was 2 pages....i woudl tolerate an additional charge, but a full additional page is too much. I cancelled my order for 3 documents and looking for an alternative provider. So, if the file is just 100 words...why dont you charge less that 27$?? Cutomer serive person did not care I cancel.
September 11, 2013 Reviewed by Graham
Overall good, but some key words were missing or misunderstood.
Most of it was captured, but key words were confused and inserted that make absolutely no sense in the context of the conversation. A simple playback and review would have caught these.
September 11, 2013 Reviewed by Carlos
worked great, but the 250 word limitation is misleading
Site should state more clearly about the 250 word limitation per page. After submitting and making payment for 2 pages ($54) received a message that I would have to pay $27 more totaling $81, which I consider expensive. Site should either state CLEARLY about 250 work limitation (not in tiny letters somewhere hidden), or charge a flat rate per page no matter the number of words. Would give 5 stars if it wasn't for this.
September 11, 2013 Reviewed by Jim H.
A variable experience
Verbatim - 'In exactly the same words as were used originally' Or, if you are placing a transcription order with Rev.com and paying for the additional verbatim option, the definition magically becomes 'Conveying the general meaning, or 'gist', in one's own words, depending on the transcriptionist. $300 down the drain, and I am going to be fixing this nightmare for the next 3 days.
September 9, 2013 Reviewed by Kristin
Seems to be accurate, but not accepted by everyone
The translation of my marriage certificate from Spanish to English seems to be accurate, as I have given it to multiple references in attempt to change my last name and it was submitted successfully. However, I met great resistance not only with the Texas DPS, but also with the Social Security Administration office for it's acceptance. The DPS insisted that we use a "reputable" company that was not "online." The social security office said they wouldn't accept it either, and luckily had a Spanish speaking staff member to translate when we arrived. Not sure if I should recommend this company to anyone I know , especially in Texas, since I had such a difficult time getting what I needed.
September 7, 2013 Reviewed by Hwang
The service was quick. But I sent the translated article to a friend who teaches in a University in Seoul and she said there were some nuances that were missed between my article and the one that was translated. I'll probably use the service again, but only when I time is of the essence.
August 31, 2013 Reviewed by Joe B.
Good turnaround, but the formatting could be much better.
I do appreciate Rev.com's quick turnaround, and their prices are OK, but they need to realize that magazines and websites don't need them to insert tabs into the copy. Unformatting the tabs can be troublesome and even impossible.
August 28, 2013 Reviewed by Flavia
Not the best for non-American accents
Hi, a friend suggested me the company as he uses their services a lot. I had an audio material for a documentary filmed in Scotland. They were really fast on the translation, what was good, but perhaps this is a "catch 22". There were several misunderstood that even I, a non-English native speaker, could have done correctly. Some phrases that didn't make sense, so I needed to re-write them myself. I guess the accent didn't help the transcription, so I'd still recommend their services.
August 20, 2013 Reviewed by Paul
This is a translation company that gives products with misspellings
Hey buddy, you will have to ensure this company gives you a good product. The product I ordered was rather shoddy and had multiple misspellings within the document. This is a translation company that has problems spelling and checking their own work.
August 19, 2013 Reviewed by Katherine
I have used the service for three certified translations and there has been a problem every time.
Service is fast and translation is pretty good but it seems that no one reviews the pdf prior to sending out. On two occasions I have received pdfs that included blank pages. This was corrected immediately upon my request. I am still awaiting resolution of the issues on my third document. There is a part that is illegible because it is overlapped by the rev.com footer text. I requested that this be resolved and they sent it back to me without fixing it. I replied to that mail requesting again that the issue be fixed, and so far I have not gotten a response.
August 19, 2013 Reviewed by Robin
Time saver; some issues with transcription
Overall, Rev really saved us time on our interview research, and the recording quality was excellent. The only difference between 4 and 3 stars for me was the transcription quality. We did end up needing to add back 4-6 hours of time filling in sections labeled inaudible or crosstalk, and there were some errors that completely changed the meaning of what was said. Had we not taken the time to do this, our analysis would have been inaccurate. There seemed to be inconsistencies between the transcriptions as well. Some were great with very little errors; some were full of missed sections and errors. Seems like they need to tighten up their model. If they do that, we could rely on this service repeatedly!
August 16, 2013 Reviewed by Dr. A.
Usually very happy with service - not so this time, just semi-happy
Several things in this transcript had to edit, Not true to audio (Some words not even in the or on the recording)... Will use again - I like the service you offer
August 6, 2013 Reviewed by Jackson
Great Translation - Poor Delivery
Rev.com was a very simple and effective method for getting my documents translated but I may not use them again because the translated document that they sent back to me had their logo all over it. It came back to me in PDF format so I had to waste alot of time doing to old cut and paste routine. I am trying one more time using a Word format which may make it easier to cut the logo out. If not, I will find another translation service.
August 5, 2013 Reviewed by Teach
Quick but imprecise
Overall, the experience was good - not great - but good. Turnaround time was great, and but there were several inaccuracies in the transcribed audio-recording.
August 1, 2013 Reviewed by Business u.
Efficient, reasonably priced and very easy to use -- but transcription quality could be better
My company has used rev.com to transcribe a series of interviews containing business content. The turnaround time, ease of use and pricing are excellent. However the transcripts contain a lot of mistakes. Had I not heard what had been said, it would have been hard to use some of these transcriptions. The mistakes did not only involve industry-specific names and terms. Simple everyday words were omitted and misspelled. That said, some of the transcripts are better than others. Seems like the quality has dropped some in the summer. Are the good transcribers on vacation? I like rev.com's exceptionally customer-friendly service and ease of use. But unfortunately I have to be honest.
August 1, 2013 Reviewed by Thiago
expensive and buggy
They got my name wrong -- it's "Thiago" (and that's how it appears on all originals), but somehow on the translations my name was changed to "Tiago". Also, the originals contained multiple instances of "res.", which is an abbreviation for "research", and on the translations "res." sometimes got translated (to "pes.", which is an abbreviation of "Pesquisa" - "research" in Portuguese) but sometimes not, which is really odd. I also found the price a bit steep - $33 per 250 words, which in my case added up to over $300. If it were bug-free I wouldn't be complaining, but at that price I expected the work to be flawless (which it wasn't, unfortunately). On the plus side, I received both the quote and the translations pretty quick.