Rev's audio transcription and video caption services are trusted by more than 100,000 customers around the world. Our 99% accuracy is backed with a 100% guarantee.
December 10, 2018
As the title says, I was working for Rev.com for nearly three months (September to December 2018) as a German subtitler, got paid regularly until out of the blue the day came when the company staff decided to close my account without any warning beforehand with this e-mail:
"Unfortunately, we can no longer keep your subtitle account open. This is due to your quality and performance being below our acceptable average. Your subtitle account is being deactivated today. If you have any other account type with us, that will remain open. This decision is final.
The Rev Team"
If that was the case, then I would like to hear which projects were not satisfactorily done, so I could improve my skills and be able to please the customer. It also remains questionable what an acceptable average for Rev.com is. The only criteria which had to be reached were a so-called commitment ratio and on-time delivery. Both of these two points were clearly above average, but nevertheless my account had been deactivated.
I have sent two e-mails with the above mentioned objections to two different Rev Support Team members. Unfortunately, no one seems to be willing to respond to a deactivated account, so I decided to address and expose this issue here and I really feel the need to speak out against this uncooperative behavior of Rev.com.
Do not waste your time. Super misleading service!!
I order a 1 page certified translations and received an email and phone call that I actually owned them $100 on top of the $33 that I agreed to pay.
That is right, they put the prize "per page" but you have to go through the website to find that is it actually not charged per page, but rather per word, and it is a super low word count that would never be a 1 page only!
Honestly, if someone has the time to sue them for misleading information and services, please do. Guaranteed win.
Did you find this a long review? It is apparently half a page according to rev.com
TERRIBLE experience. You have probably seen their marketing claims. The ones that say within 12 hours? And same day service? Don't believe them! I've been waiting 26 hours so far for a 45 minute interview to be transcribed. And they apparently can't tell me how much longer I'll have to wait, but they don't even have anyone yet to transcribe the final part, so I'm guessing several hours at least! They have put me in a really bad position. Which would be bad enough, but they're still refusing to give me an ETA, so I have no clue when it'll come in and I'm right on deadline (hence why I even use it! Same as everyone else). I've found another service which colleagues tell me is much more reliable and they stand by their claims. As it is, I'm looking at 2-3 days for a 45 minute interview transcription which is charged at a dollar a word. I could not more strongly recommend that you DO NOT, DO NOT use Rev.com.
UPDATE! I finally got my transcript, 37 hours after I placed my order. THIRTY-SEVEN HOURS! In which time I'd missed my deadline and lost money. They did give me a refund after I complained to senior management, but honestly, I would have preferred the service they advertise. I'm not sure how often people are left waiting such a long time, but they are clearly not to be relied upon for a quick turn around. Thirty-seven hours is a long way from twelve hours, which infuriatingly is still what they use in all of their marketing to pull you in. Completely unacceptable
September 20, 2018
seeing as Rev appears to have deleted my negative comments on their facebook page, I will leave this hear. I have sent an email six weeks ago and have had no response whatsoever. I have since asked a question with their support team AND on their facebook page with NO response whatsoever. What a disgraceful company. I've since done my research, take your business elsewhere if you want a company that treats people with the respect of actually answering a simple question.
September 16, 2018
The rev app spontaneously stopped recording for the middle 25 minutes of my meeting -- it recorded the start and the end, but nothing in between. The transcription was OK for the bits where there was sound, but I just paid for someone to listen to a lot of silence and lost a lot of important content from an important meeting. I've not had this happen with other audio recorders.
September 13, 2018
Usually had no issue with them, but the last 3 weeks all my files have been late. Just got an update on my two video files for this week, an 8 minute file and a 14 minute file, 22 hours after I sent them in and got told they aren't even started yet. If you're a professional and need the promised turnaround time DO NOT use this service. They lost us as a customer even though we've been using them for over a year now. You get what you pay for.
Never said English was only language.
Got charged for nothing useful.
July 24, 2018
Never again. I ordered from Rev.com online, never received the transcript that I paid for. Have no idea where it is or how I might find it if is posted somewhere. Waste of my $18, which isn't a lot, but as a self-employed disabled person who is trying to start earning a living is just something I can't afford.
Asked Family Register translation (Japanese to English)
2pages total. 4 mistakes. You will need to check carefully what they did.
Excellent service and accuracy!
I'm reading through a transcript and it's terrible. Practically every other sentence has a spot that you've tagged as inaudible. And far too much of the transcription is simply wrong. I'm guessing you have some software program that is handling this service. But it's not handling it. This is very disappointing and not worthy of the money spent on it.
Not a good experience. Very disappointed with the app. Contacted support to cancel order, but have yet to hear from them. Cannot endorse this product or the company, and warn others to proceed with the greatest caution.
so bad, wish I could get my money that was wasted. The robot doesn't work its not people that do it
I made an order with several files. Got 2 and no follow up a week later as to why everything else was annoyed. I need to be contacted and refunded.
Unnacceptable experience. Transcription was wholly inaccurate with incorrect words inserted and some aspects not even transcribed when they were clearly audible.
I had to redo these files myself which went against the point of paying for transcription.
Granted, some of the transcribed files were much better than others, very pleasing in fact, but if I remember correctly I had to make edits to every single file transcribed by Rev, which isn't reflective of the 99% accuracy they guarantee.
Their money back guarantee isn't as they state- they refuse to refund your money, they say they will get things transcribed again, which defeats the purpose when trust is lost.
They also state that a review of below three stars results in the Quality Assurance team getting in touch in an attempt to improve the transcription. Unfortunately, that didn't occur when I reviewed one of my files, I had to personally get in contact with the organisation to raise awareness of the situation. Nevertheless, they did reply to this.
They are obviously using a speech-to-text conversion tool for transcription - so, some of the proofreaders pick up the conversion errors, and some don't - they don't read sentences for context, so a lot of things get missed. I had to pretty much go back through all 4 hours of my audio, and re-transcribe it myself. I also had to spend a lot of time arguing with their customer service department, who basically told me I shouldn't have used their service because they can't meet my needs (my audio files were "too complex" because there were multiple speakers). After all was said and done, working with rev.com cost me at least 10-15 hours in additional time to redo their poor quality work. I question the legitimacy of the positive ratings on this service. Super shady if you ask me. Never would use them again or recommend them to anyone.
In response to rev's suggestion below that I email their support team - been there, done that. All it did was cost me additional time wasted explaining why this is unacceptable. There's no way these files are being done by human transcriptionists. I had to redo the file myself, and the audio was fine. They just weren't willing to take the time needed to produce quality results.
December 22, 2017
Typist unable to correctly spell: its/it's, whose/who's, your/you're, lets/let's, their/they're. Since transcriptionists are professional spellers, they should be able to spell correctly.
Took 6 hours to correct the transcript. Wasted $108. Offered us a $10 credit, insulting.
December 17, 2017
Copy change was terrible.
I was expecting better and more complete transcription based on the site stating a 99% accuracy and could handle poor audio quality. I spent over $1,000 and expected more for what I paid.
November 25, 2017
never received my project.