Rev's audio transcription and video caption services are trusted by more than 170,000 customers around the world. Our 99% accuracy is backed with a 100% guarantee.
The service is cheap (about half the price of the transcriber I have used for the past 5 years) and the quality reflects the pricing. Your files will all be sent to different transcribers - some are fantastic, others are unacceptable in quality. I had one interview returned with 20% transcribed as [inaudible]. On listening, the volume was fine, the accent was minimal and the words were very clear. The company re-did the transcription and it was somewhat improved, other files I simply re-did myself when I checked them. Transcription is not verbatim, and sometimes the transcriber changes the meaning of the text so careful checking is required (such that I I could have transcribed it myself). In one interview, the transcriber wrote the wrong word every single time it was (clearly) spoken, despite that word being obviously in the job title. The company did try to correct interviews when I complained, but the quality is so variable and requires so much checking, I decided not to continue with my large project through this transcribing service - too much wasted time checking the accuracy of the work.
I needed a translation quickly and did not have the time to do it myself.
I appreciated your fast and professional work. There were a couple of typos in two of the four documents I received back, but your service department handled them immediately and with great courtesy. I will recomend you to other and definately use your company again.
Turnaround time is excellent- extremely fast and good pricing. However, the quality varies. I've had three jobs done and the first one was so full of mistakes (not spelling, but just tense and grammatical ones that should have been common sense because of the context of the speaker's words). The second and third were near-perfect. So I ended up spending over three hours making corrections to the first one on every paragraph, where the second and third I really had no work to do but proofread.
English to french docs, submitted with no problems.
Whenever I need it I just go online ,upload documents and send them to Rev. from my home. I have done it more than three times and each time I received translation in less than 24hours! I think it's so convenient in nowadays.You don't have to go and look for translation offices and then drop documents and pick them up as well. Thank you Rev.team!
October 11, 2013
Great communication from staff. They get the job done for a reasonable price.
...And would recommend them highly.
Fast and very professional, thanks to the promptly translation i am able to apply for my school on time, thank you!!
October 11, 2013
Service was incredibly fast! My documentation needed to be translated from French to English. Everything was done within 12 hours, at a honest cost. I looked around for other translating agenies and cost was an issue. With REV, cost was reasonable, the process was easy and the translation was accurate.
I was initially, understandably, hesitant to send sensitive information off over the Internet! After a bit of research & all of the security reassurances from Rev, I decided it was safe and went for it. I was not disappointed in my decision! I had my certified documents back faster than expected and was very pleased with the results. The process of uploading my documents was easy. The only snag I encountered was trying to figure out how many pages to pay for since you have to prepay. I think it would be helpful if there was a clear guide on the site about page sizes and what constitutes a page. (example: standard 81/2 X 11 vs legal 81/2 X14). I would recommend Rev for translation services without hesitation!
These guys did a great job and the quality was exactly as promised. They turned the docs around in record time--sometimes as fast as an hour or two. Rev.com exceeded my expectations. Thanks guys!
The service was very quick and the translation was done very well done.
This is my second time using REV and I recommend it to everyone.
We sent an MP3 file of an eight hour meeting for transcription, and received a meticulous transcript back in much less time than I expected. I also appreciated the personal note from the transcriber in the agenda file; it reassured me that their transcription is done by actual humans who take pride in their work. Worth every penny!
I had a large number of pages that needed to be translated and was looking at several thousand dollars and months before they would be done with other companies. With Rev.com, my quote was ready within minutes of sending the documents. Not only was the price per page $30 less than anyone else I got quotes from, I had all 32 pages translated and returned to me within little more than a week!
Very fast and accurate service. Excellent communication. Will use again for sure!
Thank you. The transcription was wonderful and very thorough considering the number of participants in the conference calls. Will use again.
I sent the same recording simultaneously to three transcription services of equal pricing. REV.com was the fastest and most accurate. I have since sent REV.com more business, and will continue to send them at least two pieces per week.
Ordered 6 files to be transcribed, only 3 were actually transcribed.
One of the 3 files completed was stuck at "pending review" for two days because apparently they could not find anyone "confident enough" to review audio with a regular British accent.
Although the remaining files contain the same audio quality and speakers as the files they have already transcribed, all of a sudden they are "unable to guarantee the we will be able to locate a transcriptionist who feels that they can accurately provide you with the vertbatim transcripts that you have requested." after the 48 hour turnaround deadline transpired.
I had already emailed several times and received reassurance that "Your remaining orders have been processed for transcription and we will do everything possible to ensure that your given deadlines are met." I guess in their book, that means doing absolutely nothing until I emailed them a few more times.
One of my files was also put on hold because they could not use a file with a Chinese file name? Instead of renaming the file themselves to anything at all and continuing to process my order, I was asked to provide them with a file name to rename the file to. (Even though my other files with Chinese names had been processed without issue). Why would the customer care what you renamed the video file to? I just need a transcript. Which proved impossible to get, despite their claims that they will be able to complete any project in a timely, professional manner.
Quality was poor on the files completed, nowhere near the 98% accuracy they claim, transcripts took me hours to fix, like the other reviews stated. Do not use this company unless you enjoy dealing with incompetence.
I found the translation very good; the only negative point is that the signature is only on the first page. ( several organisms require the signature on all the pages. ..)