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This rating is mostly for the customer service I received. None of my questions were answered when I sent inquiries prior to sending my audio track to be transcribed -- even questions sent to the account manager for my company.
My company is supposed to receive a discount when new groups open up accounts or start services. The questions I asked were avoided completely, and I was charged full price. The responses were also slow or automated.
As for the transcript, it was worthy of 4 stars, possibly 4.5. It was returned quickly (although not that quickly compared to other services for the price tag). The accuracy was about 90-95%, which was very very good. Without that level of accuracy, I honestly would most likely use competitor services for my next project.
January 13, 2018
I had seven transcriptions done, and most were accurate, although I had to correct small parts of most.
One of them was very problematic and took me a good deal of time to correct. It left out words, some small sections, and had misspellings. So that was frustrating. On this one recording, it seemed the transcriber lost focus and attention.
I did appreciate the format for editing, so that was a help when I went in to correct.
January 10, 2018
Some of the transcription was inaccurate.
December 21, 2017
The transcription was fine but the transcriber has used a different name than the one given during the order process for one of the speakers. Alo, some of the words given during the order ended up being written out as [inaudible] instead of using the words I gave as a reference.
Fast, good price vs quality ratio, service provided as expected. But make me big issue with invoice - they had no will to generate full business invoice on the name (company) who paid to them for the service, also they declined possibility to send pdf version of the document confirming payment/deal. Now I have issue with local tax authorithies. Too bad...
November 28, 2017
Was all in all good, but missed a lot of obvious words which were labeled as inaudible.
The quality was very variable. Some of the transcripts were nearly perfect, and others were very poor.
This was my first Rev experience. I needed a faster response to my questions as I was on deadline. Emails went unanswered for more than 6 hours before I had to take to Twitter to pry a response from Rev customer service. Was happy with the transcripts, but needed a more responsive customer service experience, especially as a first-timer. It worked out, but I could have done without the added stress. All said, I will use the service again as I now have a better idea of what to expect.
September 11, 2017
It was good, quicker than I expected, but the accuracy wasn't that good. It was OK. I will definitely use this again!
I did not have the accuracy that was promised and had to re-do a large portion of the close captioning. I have not gotten a reply from the company on my complaint and request that they honor their promise of money back.
I understand that a speaker that had to be transcribed has a German accent, but even for a person like me (an Asian who learned English as a second language) understood some parts that had "inaudible," which makes me think maybe the transcriber did not put too much efforts into transcribing the lecture. Anyhow, I understand that transcribing is not an easy job, so I want to thank you very much!
Apologies for the late reply to your transcribing. I found that the transcription was just OK. It started of alright, but about half way there were more mistakes that require editing.
A lot of the times there are spelling mistakes even after a name, etc. was spelled out. Consistency for all transcripts needs to be implemented more.
Did not use the reference text I took the time to supply. Had to go in and edit.
The service works, however, words were missing and instead of writing those words in, [speaks in foreign language] was used instead rather than typing in the words I had written out and added as an attached document. Some words were spelt incorrectly, such as the word connection, which was spelt "connexion". Overall, a fast service that I'd probably use again.
April 26, 2017
The transcription was quite accurate, with only 3 small mistakes and the service was very quick.
The editor to make adjustments is quite difficult to navigate. I was able to adjust the text, but couldn't figure out how to adjust the start/end points if the captions.
February 27, 2017
First, I learned that even if my topics were separate, to send them as one document.
Second, I will give spelling/'style' info within the dictation because the info I'd input into the section identified for such was universally ignored. I had to change every single one.
I paid to have hesitations (ums, uhhs, etc) removed. Didn't happen most of the time. I didn't look into how to contest my bill, as I've already edited the copy.
If I upload twenty voice mails I should receive twenty transcripts in return. I get a complicated thread of emails each with a transcript in no particular order. So to have each one printed out I have to open up this mess of 20 response emails that are in a continuous overlapping thread and try and create order from the havoc. Can you at least put the conversations back in chronological order and send me them all at once? To try and open each of these files in this way is ridiculous!