Skip to content

Rev Zoom Live Captioning Meeting Attendee FAQ

Rev Live Captions Security

We take your privacy and security seriously. All data sent through our system to live caption your meetings is deleted immediately and is never stored on our servers.

How do I set up Zoom?

Setting up your Zoom account can be done in just a few steps. Check out more information here. 

How do I set up the live captions?

  1. Join a Zoom meeting. 
    • If your meeting host enabled live captions for your meeting, you will see this indicator in the upper left corner of their Zoom window that confirms that live captions are available.
    • Note: live captions will only become available after the meeting host joins the meeting – and not before. After the host leaves the meeting, live captions will not be available.
  1. Mute yourself as soon as the meeting begins (if your meeting host hasn’t already muted you).
    • Press the microphone button on the bottom left-hand corner. You have successfully muted yourself when there is a red slash through the microphone.
  2. To show live captions on your own screen:
    • Click on the up arrow next to ‘Closed Caption’ and then click on ‘Show Subtitle’.
  1. You’ll know this is successful if captions start appearing on your screen within 30 seconds.
    • Note: you will not be able to see any captions that occurred before you joined the meeting.
  2. To hide captions, click on the up arrow next to ‘Closed Caption’ and then click on ‘Hide Subtitle’.
  3. Zoom Disclaimer: Zoom is experiencing higher than normal usage which impacts in-meeting performance. This may cause live captioning delays in your meetings. 
  4. After the meeting has ended
    • At the end of your meeting, a .txt file of the in-meeting captions will be saved to all meeting participants’ computers only if the host has enabled ‘Save Captions’ is turned on in your Zoom meetings. 

FAQ

Q: I don’t have a paid Zoom account. Do I have access to live captions? 

A: As a meeting attendee, you will have access to live captions regardless of your Zoom account status as long as the meeting host’s Zoom account admin has installed the app. 

Q: I see that my meeting is ‘LIVE on Rev Live Captions’ but I don’t see any captions. How can I see them?

A: Similar to Netflix, Hulu, and Youtube, you (as a viewer) have the ability to show/hide live captions on your own screen. 

Desktop

To display live captions on your screen, click on the up arrow next to ‘Closed Caption’ on the bottom of your Zoom Window and click on ‘Show Subtitle’. 

If you no longer want to see them, click on the up arrow next to ‘Closed Caption’ on the bottom of your Zoom Window and click on ‘Hide Subtitle’. 

Don’t see the up arrow? Increase the width of your Zoom meeting window. 

Mobile

To display live captions on your screen, click on the ‘…’ on the bottom right-hand corner of the Zoom app, click on ‘Meeting Settings’, and turn on ‘Closed Captioning’. This means that captions will appear within your Zoom mobile app whenever you join a meeting that is being streamed to Rev Live Captions. 

If you no longer want to see them, click on the ‘…’ on the bottom right-hand corner of the Zoom app, click on ‘Meeting Settings’, and turn off ‘Closed Captioning’. 

Q: I’m seeing delays/lagging with my live captions. How can I prevent this from happening?

A: There is nothing you can do. Zoom is experiencing higher than normal usage which impacts in-meeting performance. This may cause live captioning delays in your meetings. 

Q: Can I change the size of the on-screen captions?

A: Yes, but this is only possible from the desktop app. To do so, click on the up arrow next to the ‘Closed Caption’ icon on the bottom of your Zoom Window and click on ‘Subtitle Settings’. A window will open where you adjust the size of the on-screen captions. 

Don’t see the up arrow? Increase the width of your Zoom meeting window. 

Q: Can I change the font, color, or # of lines of the on-screen captions?

A: You cannot change the font, color, or # of lines of the live captions. These are all preset Zoom settings. 

Q: Can I access the captions/transcripts from meetings that I attend?

A: Yes, if the meeting host has given attendees transcript access. Attendees will receive transcripts by default unless the meeting host has specified otherwise.

At the end of your meeting, a .txt file of the in-meeting captions will be saved to all meeting participants’ computers by default.

Note: This file contains duplicate text because of how quickly we are showing live captions.  

Q: Can you live caption languages other than English?

A: Our app can only caption English.