Rev vs Verbit: Transcription and Caption Service Comparison
Imagine shopping around for a new tool or service to use in your business. You find a handful of interesting options, but how do you decide which one to buy? More often than not, the decision comes down to price.
Features and guarantees are important, but if they come with a hefty price tag, they may not be worth the extra cost. And though price is often an indication of quality, you often don’t have to pay a premium to get a superior product.
Shopping for a transcription service is no different. A variety of companies offer similar features, integrations, and turnaround times, but one thing that makes Rev stand out is our competitive pricing model.
One of our competitors, Verbit, offers transcription, captioning, and real-time caption services. We’re going to compare our features against theirs to show you the value you get from using Rev.
Let’s dive in for a closer look!
Simple, yet competitive pricing structure
Whether you’ve recorded an interview or completed a deposition with a client, you’re ready to find a service to transcribe audio to text. Like the majority of businesses that research new services before paying for one, you’re probably looking for an ideal balance between a simple, low-cost option and high-quality service and experience.
You don’t have to break the bank to receive transcripts — and other services — that are accurate. Our professional transcriptionists have years of experience — Verbit uses algorithms, but human transcriptionists still have to review for accuracy — so you can rest assured the final product will meet your needs.
Here’s a look at how our pricing compares to Verbit’s.
We understand that unless you frequently produce content to transcribe, caption, or translate, your service needs change from month-to-month. Some months you’ll have more projects than others. To compensate for this fluctuation in service needs, we don’t lock you into a monthly subscription that can’t change as your needs change. Instead, we give you the flexibility to access services as you need them.
Plus, you can see our prices online and know exactly how much each service will cost. This way, you can plan your projects as they come up and use our transparent pricing breakdown to budget for them. By paying on a project-by-project basis, you can invest the money you save into other areas of your business.
Rev’s prices aren’t determined by the industry you operate in. Whether you’re a communications manager at an ad agency or a marketing manager running focus groups, transcriptions always cost $1.25 per minute.
Verbit’s Subscription Packages
Verbit offers its customers only four monthly subscription packages to choose from. So whether you submit daily requests for their services or occasional one-off requests, you pay the same price every month.
Each package is designed for specific industries: academic, legal, and general. Each one also offers a specific set of features and doesn’t appear to allow room for flexibility. For example, if you’re a marketing manager who needs to transcribe recordings of conversations from focus group meetings or speeches given at a recent conference, you’re lumped into the post-production package for general users, and your needs are treated the same as a filmmaker in post-production or a doctor who transcribes patient notes.
Package prices aren’t listed online, so it isn’t clear whether their services will even fit your budget. Potential customers must fill out a form, choose the one package they’re interested in from a drop-down menu, and submit the form to be contacted by a salesperson. Eventually, you’re told how much the package costs. This pricing uncertainty means getting started takes more time.
Flexible services and integrations for custom workflows
As your transcription needs change — your business grows or you update the internal processes you use — you need a tool that evolves with you and seamlessly fits into your custom workflows. If, for example, you use Vimeo to embed and share your visual content but later switch to YouTube, you need a tool that integrates with both platforms to facilitate a smooth transition with few interruptions to your business.
Because we work with a wide range of industries — from marketing to legal and beyond — we offer a large selection of caption integrations that cater to our users’ diverse needs:
- JW Player
Plus, knowing that new apps and tools are launched all the time, we also integrate with Zapier — a tool that connects apps to automate processes — which allows you to create countless custom workflows.
We don’t require you to pay more for custom workflows. As long as your content is uploaded in one of our approved formats, the sky’s the limit when it comes to how creative you can get.
Below is a summary of the approved file types we accept for uploads:
If you change internal processes, this range of upload formats ensures your needs are continuously met.
Verbit offers similar integrations, but because they don’t integrate with Zapier, overall, they offer fewer integrations than we do. Though multiple workflows are possible, they’re not able to evolve as your business needs change over time.
Verbit doesn’t specify which upload formats it supports; just that they accept all file formats.
Speedy service for tight deadlines
We live in a fast-paced world where we expect websites to load instantly and the tools we use to work quickly. Once you’ve submitted your video or audio file, you expect a transcription service to quickly turn around a document so that your projects are completed on time.
When you purchase one of our services, one thing you can count on is our dedication to completing your requests on time. We offer around-the-clock service so that no matter what time zone you’re in, our 50,000+ professional transcriptionists, captioners, and translators are available to work on your order:
In addition to the services above, we also offer automated transcriptions:
Perhaps you recorded a keynote speech and, at the last minute, realize you need a transcript to add to your website. Our automated transcription service is designed for users with extremely tight deadlines.
Using our advanced speech recognition software, we’re able to transcribe your content in as little as five minutes — as long as the English audio is clear, and there are one to two speakers who don’t have overlapping dialogue. For your convenience, you even have the option to use our web-based editing tools to make your own edits to the file.
Prices for all of the services above differ based on the length of your files. Whichever option you choose, you’re guaranteed to have a high-quality finished product. Here’s what some of our customers have to say about their experience with our fast service:
Verbit’s turnaround time is upwards of three business days for their legal industry transcription package. Rush jobs are available for tight deadlines, but Verbit doesn’t specify the turnaround or how much more expensive this option is. Their post-production package for the academic industry has a turnaround starting at four hours.
Accuracy that caters to customers’ unique needs
When you receive your final product, whether it’s a transcript or a caption project, you want to be sure it’s accurate. When you can trust a company’s accuracy guarantee, you can rest assured that your budget was well spent, and you don’t have to do any extra work. If, for any reason, the final product isn’t exactly what you expect, you need a service that will work with you until it’s right — at no extra cost.
Unlike Verbit, we use human transcriptionists during our first round of transcriptions. They’re able to do an incredible job of transcribing audio content that contains any of the following:
- Background noise
- Overlapping dialogue from multiple speakers
- Accented dialogue
We don’t charge our customers extra fees to do so. You always pay the low price of $1.25 per minute for your transcriptions. Plus, we have a 99% accuracy guarantee — even with all of the sounds and interference listed above.
Our other services are similarly flexible:
- For translations, our professional translators have high accuracy rates and years of experience. In addition to translating audio, we also offer document translation. Our translators are able to translate 35+ languages with a high degree of accuracy.
- For captions and subtitles, we have a 99% accuracy rate for any video file you submit. With our interactive captions editor, you can make additional changes based on your audience expectations. For example, you can change the names of speakers. Our captions are also FCC and ADA compliant.
- For foreign language subtitles, we support 15+ different languages and have a 99% accuracy rate.
- For automated transcriptions, we offer 80-90% accuracy. This range depends on the quality of the audio file we receive. Audio with little to no background noise, clear voices that don’t speak over each other, and minimal accented dialogue have an accuracy of 90%.
Just like with transcriptions, there isn’t an extra fee beyond the base prices we shared above.
Verbit uses a combination of AI-based technology and human transcriptionists. When audio content is received for transcripts or captioning, it goes through an automated intelligence (AI) system. Once the transcript is complete, human reviewers and editors make updates. They have a 99% accuracy rate, but they use a combination of AI and human transcriptionists. Since we use human transcriptionists, they’re able to pick up on nuances in speech that AI can’t.
Customer service that improves the experience and builds loyalty
Whether you’re researching a new service or already using one, at some point, you’re going to have questions about it. How you experience the responsiveness of customer service and their effectiveness in answering your questions or resolving your issues determines which service you choose to use.
To cater to our customers, wherever you are in the world, we have a U.S.-based support team that’s available 24/7. When you have a question, you don’t have to wait until business hours in a different time zone to get the information you need.
For your convenience, we offer two ways to connect with us:
You can also follow us on Twitter, Facebook, and LinkedIn to ask questions, leave comments, or to review the latest product updates, industry insights, and educational content. We have fun teaching our followers, so we post unique words of the day to introduce them to new vocabulary.
Something new is shared every day to help you learn more about what we offer.
Currently, the only way to connect with Verbit is through a contact form on their website or a general email address. Your service-related questions are lumped together with sales questions, meaning you have to wait for the right department to receive it and follow up with you.
When you need an immediate answer, you don’t have the option to call in and speak with a rep.
Choose Rev for your transcription needs
As you research transcription services, consider the value you’re getting for the price you pay. You don’t have to spend thousands of dollars a year on transcription services. By using our services, you get access to premium services and benefits for a fraction of what it would cost you to use Verbit.
- You don’t need to purchase a subscription. Instead pay for what you need, when you need it.
- You have access to integrations that can be customized for your workflows.
- You have access to fast turnaround times to help you meet your project deadlines.
- You’re guaranteed a 99% accuracy rate on transcriptions, captions and subtitles, foreign subtitles, and translations.
- You have access to customer support 24/7.
For more information on how Rev caters to your needs and workflows, get in touch with us.
Contact Rev sales