Customer Reviews

Rev's audio transcription and video caption services are trusted by more than 100,000 customers around the world. Our 99% accuracy is backed with a 100% guarantee.

Overall Customer Satisfaction
Based on 4,209 reviews
100% Verified Feedback & Reviews from Customers
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Showing 4-star reviews  •  See all reviews
  July 9, 2017   Reviewed by Angelo V.
Solid Service
Solid Service. Well-formatted transcripts. Good turn-around times. Captures most - if not all - relevant details with few omissions. Only thing I'd like to see improved is more custom options/settings for individual transcripts and orders (Ex. for transcript #3, start transcribing at 00:03:02) vs account-wide settings.

  July 7, 2017   Reviewed by carolyn l.
sent two transcripts in and was pleased …
sent two transcripts in and was pleased with the turnaround time (less than 8 hours) and the quality. the first transcript had some missing words - understandable due to business jargon - but I did need to review and make sure the content was accurate. I made very few corrections, but did make some. the 2nd transcript had almost no errors and missing words were truly inaudible. overall experience much better than another service.

  July 7, 2017   Reviewed by Jon R.
I am a big fan and I recommend …
I am a big fan and I recommend to other researchers. Sometimes the quality of the transcription can be a little inconsistent, but does a great job of responding to lesser quality efforts. Still, the quality control on the first go around could be improved, but the turn around time between my sending in the recording and my receiving the transcript is amazing (and the quality is usually very good).

  June 23, 2017   Reviewed by Onesimo M.
Good job!
Order was complete within hours. Most of the transcription was precise, and well written. Thank you for your service.

  June 19, 2017   Reviewed by Christopher W.
Quick turnaround but quite a few …
Quick turnaround but quite a few spelling and grammar mistakes on Close Captioning work. Also Rev needs to pay attention to the FPS of files so they don't send 29.97 Scenarist files for 23.97 projects. Also tried two other formats (srt) that had extremely small font sizes and incorrect placement over video, making them useless for actual final production.

  June 14, 2017   Reviewed by Rene' B.
Nice job
Nice job! Reading transcripts of my videos helps me fine-tune my speech and eliminate unnecessary and repetitive phrases in future videos.

  June 6, 2017   Reviewed by jvp
Great service, but site needs some tweaks.
Very fast turn around time - incredibly fast actually. Because the work is being spread out to multiple employees doing the transcription there are various levels of quality, depending on who you get. They have somewhat taken care of that by allowing you to rate the individual so they can make sure the best people are on your jobs and weed out people who are doing unacceptable work. So why only 4 stars? The website is not very user friendly. It's designed as a marketing site (not service) primarily so getting in to upload your material is a bit backward. You also have to upload it and pay separately for each service as they are not really integrated. So if you have 20 videos that you want transcribed and with closed caption you have to upload the 20 videos twice and pay with two separate transactions. Doing a review on your final product is also done separately - reviewing transcripts is done through the Word doc and CC is done through the email they send. I would love to be able to upload my videos and then pick which services I need for them instead of repeating the work for each individual service. If they could fix this and put together a service oriented dashboard I would give Rev an enthusiastic two thumbs up.

  June 6, 2017   Reviewed by Sonya K.
Mostly a good experience and the work …
Mostly a good experience and the work is fast.

  June 1, 2017   Reviewed by Franke
Good translation. Fast service.
Good translation. Fast service. We will keep on using Rev.

  May 27, 2017   Reviewed by profcornelius provides an excellent service provides an excellent service; however, some of the typing is not as good as others. I always rate each transcription as promises that typists who you rate as 3/5 (or less) will not be allocated to you again. The speed is amazing!

  May 26, 2017   Reviewed by G. B.
I had 14 minutes of video for …
I had 14 minutes of video for transcription and Rev had it back to me in under an hour. The accuracy was very solid for having to listen to people speaking English with different accents.

  May 25, 2017   Reviewed by Doctoral C.
Of the 60 pages I had transcribed there …
Of the 60 pages I had transcribed there were only a few errors. The service was quick and easy on my end. Thank you

  May 22, 2017   Reviewed by Gary S.
Very accurate and speedy transcript
Very accurate and speedy transcript. I was impressed with the accuracy of my first two transcripts and the time frame they were were completed. Would definitely use the service again and recommend it.

  May 9, 2017   Reviewed by Andrea
This is a great service that saved me a …
This is a great service that saved me a TON of time!

  May 5, 2017   Reviewed by C B.
Great service
One of the transcriptions came back PERFECT! The others had a couple of typos/spelling errors, but overall I was incredibly happy with the service. Super fast turnaround. Easy web interface. Will definitely use them again.

  May 4, 2017   Reviewed by Leslie P.
Great transcription
Great transcription. Some transcribers are more accurate than others in terms of checking names and spelling them correctly. If words are inaudible, they'll mark them with a time stamp, which is helpful for personal review.

  April 11, 2017   Reviewed by Brenda A.
Great translation.
Great translation.

  March 23, 2017   Reviewed by Valentina
Great Service
They have quick turnaround and usually very accurate transcriptions. I've asked a couple times for them to not put my "ums" or "ahs" or laughing, but it doesn't always take. And maaaaybeeee it'd be great if it were a little cheaper than $1/minute.

  March 22, 2017   Reviewed by Janice
Well Done!
Received the transcription quickly but since I found a few errors I could only give 4 out of 5 stars. Overall though I'm impressed.

  March 20, 2017   Reviewed by Ellie
SO far so good
I've had about 9 hours of interviews typed by and have been happy with 2 of the transcribers' work, not so with the other. The company has been very responsive to my concerns about the problem and I have already used them again and things look great. Fast turn around and very fair rates.