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Overall Customer Satisfaction
Based on 3,819 reviews
100% Verified Feedback & Reviews from Customers
Showing 4-star reviews • See all reviews
November 16, 2013 Reviewed by Juan
Awesome service, but...
The service is extraordinary and very professional. I love the site too. The turnaround time is fast. The only thing is that the transcriptions have too many words that were not captured and left as "inaudible." They're not inaudible many of them.
November 14, 2013 Reviewed by Kathryn
Had no idea what to expect from Rev but am pleasantly surprised. I'm at a production house where we usually work directly with freelance transcribers, but I was in as bind and needed some interviews turned around quickly. After Googling similar services, I decided on Rev partly because of the these reviews and Rev's transparent and timely responses to every complaint. The turnaround time was incredible (less than 24 hours), and the process of pricing it out was simpler (less nickling and diming) than I had seen elsewhere online. Only reason for 4 stars instead of 5 is the lack of an option for more frequent timecoding and the lack of a text box that would give customers an opportunity to request additional customization instructions, if needed (though I get that this might undermine the streamlined pricing approach that I complimented above). Overall, good experience!
November 13, 2013 Reviewed by Tanya
Efficient and good quality
I'm thankful that it was easy to load the file and impressed how quick my 4 min audi file was transcribed.
November 12, 2013 Reviewed by Yazmin G.
exellent service. fast and acqurate!!!!
I will definitely hire this service again!
November 9, 2013 Reviewed by Anas H.
Very good but could be even better
Thanks for the great transcribing which was >90% accurate and saved a lot of time. However if the transcriber spent some extra time proof reading/hearing it, I'm sure it would easily more than 95%. I'm saying that because when I checked the work sent for me I found that there were some spelling mistakes, missing words (sometimes 2-3 consecutive words), and some easy words that were considered as inaudible (I know that some words/terms are not familiar, but some were really easy). Since I'm planning to send other twenty something interviews for transcribing, I would be really grateful if you can take these comments into account when doing them. Many thanks
November 8, 2013 Reviewed by alan
very fast will use again
Very fast, I will use again.
November 8, 2013 Reviewed by Beth
Response for quoting was quick and efficient
This website is very helpful and simple to use. Makes it easier for businesses that have to translate documents for customers to function.
November 7, 2013 Reviewed by kimb
One of the easiest services I've used
Fast turnaround, no-hassle, easy to use platform. Overall very good experience. General accuracy could be improved a bit for non-verbatim transcripts.
November 6, 2013 Reviewed by Susanna
I liked how there were notes by some of the names where spelling was unknown. I was very pleased with the accuracy of rev.com, however, there were a few minor misspellings.
November 5, 2013 Reviewed by Dan R.
Korean to English Health Check - Done quickly and adequately. Would use again.
I've used Rev (formerly Fox Translate) three times. Each time, I'm left thinking I will use them again. I would recommend them to another person for simple translations. For a more complex or "important" translation - I'd probably give them a shot using a sample, and see how they did. But they've done well enough to at least earn a shot at any of my future translation work, given their price, timeliness, and results. Specifics: * I had to get a health check translated and it looked a little bit tricky in terms of layout - lots of boxes and some images. Rev did a good job of reproducing the 'look' of the document. One minor issue - it went one page + 1 sentence on the next page. Would've been nice to have it all one one page, but I realize it's hard to translate from Korean to English and keep the length the same. * Near the end of the doc, there were a couple of sentences that were a little bit off: "Even of the physical result shows "normal" we recommend that you continue ... (Should be "Even if..") - simple typo. "If there is a physician's recommendation that requires a rest then you may use that as a medical treatment request in order to receive necessary test(s) from a higher level hospital." (Should be "requires rest" - no "a" / "higher level hospital" is a bit awkward - I don't know the best way to put it - larger? Not sure) The rest of the document looked good. Not sure if this nit-picky or I should expect more? In either case, I will use Rev again in the future.
November 4, 2013 Reviewed by Michael
Quick and dependable---What more can I say!
Rev continues to deliver. Their iOS App is a killer. Easy to use. Seamless from recording through transcription order. And deliver they do!
November 4, 2013 Reviewed by Chad
Good enough translation, fast turn-around, easy setup.
Happy with the final result. The transcription was quite good even though many of the spekers had strong acents. However, when it was a clear speaker with no accent, it still was about 5-8% inaccurate (even on clear words). I understand this level on heavy accents, but on clear accents it seemed a little high.
November 1, 2013 Reviewed by Robert
The turnaround time for the transcription was less than 12 hours for about 40 minutes of audio. Only negative is that upload failed numerous times before successfully uploading the files. I would definitely use this service again.
October 31, 2013 Reviewed by Mark
Super speedy transcription but at the cost of some accuracy
I used Rev.com recently to transcribe a telephone interview (I'm a journalist) and was delighted not only at the reasonable cost but at the incredibly quick turnaround (a matter of hours) for the job. Perhaps not surprisingly, the accuracy suffered somewhat with the speed, though it was better than other services I've used. My best results have been with services who use native English speakers (which I understand Rev.com usually does) and which double-check completed transcriptions - my guess is that this second step did not occur, resulting in phonetic errors. This is certainly acceptable given the quick turnaround, but it would be nice to have the option, ie "is it more important to receive your transcription quickly or to have it be more accurate?" Still, though, great, inexpensive and fast service. And I appreciate the fact that they actively solicit this feedback.
October 31, 2013 Reviewed by Danielle
Excellent turn around time (less than 12 hours for me)! Very well laid out output. Some errors that I corrected after re-listening to the tapes.
October 31, 2013 Reviewed by Hossine OULD A.
fast and reliable transaltion service
I needed to get my French diploma translated into English. The process was very simple and I am quite happy with the results.
October 31, 2013 Reviewed by Paige
Great price for the work completed
I received my report as promised within 48 hours and the price was great for the 10 minute of audio that I needed transcribed. The only downfall was that it was less than 98% accurate as I did have another person transcribe it and they were much more accurate. I would say Rev transcribed it at 85% at the most. It was a difficult audio that had background noise though. Overall, I would use them again in the future for projects that didn't need a rush and could wait the 48 hour turn around. I would also suggest that Rev not take difficult files or suggests people to not submit files that have difficult audio so their expectation are not hanging around the 98% advertisement that Rev posts.
October 29, 2013 Reviewed by Debra
Very fast and friendly service.
They have very fast turn around time, I submitted my documents on Friday and have them completed by early Monday morning (they do not work weekends). I downloaded my documents for a very easy quote. The only issue I had was, I had 2 documents to translate, both were half pages with 1 being double sided. I was charged as if there were 3 documents, they have a 250 word rule but, that document was only a few words overs and the 1st one didn't even have 250 words. All in all I am happy with the work they did and we needed the translation quickly.
October 27, 2013 Reviewed by JONATHAN
They made a small error, but quickly and conveniently corrected it.
When Rev.com translated my wife's birth certificate into English from Spanish, they gave us the translation within 24 hours. However, in one line part of my wife's name was misspelled. When she noticed the error, I sent a note to Rev.com and the next day we received the corrected version.
October 24, 2013 Reviewed by Eleanor
Fast overnight translation and 20% of the cost of competitor
Good service I would use them again