Customer Reviews

Rev's audio transcription and video caption services are trusted by more than 100,000 customers around the world. Our 99% accuracy is backed with a 100% guarantee.

Overall Customer Satisfaction
Based on 4,209 reviews
100% Verified Feedback & Reviews from Customers
5 star
4 star
3 star
2 star
1 star
Showing 3-star reviews  •  See all reviews
  June 20, 2017   Reviewed by Brynn
A lot of the times there are spelling …
A lot of the times there are spelling mistakes even after a name, etc. was spelled out. Consistency for all transcripts needs to be implemented more.

  June 16, 2017   Reviewed by justin r.

  June 11, 2017   Reviewed by Brian B.
Did not use the reference text I took …
Did not use the reference text I took the time to supply. Had to go in and edit.

  May 10, 2017   Reviewed by SC
The service works
The service works, however, words were missing and instead of writing those words in, [speaks in foreign language] was used instead rather than typing in the words I had written out and added as an attached document. Some words were spelt incorrectly, such as the word connection, which was spelt "connexion". Overall, a fast service that I'd probably use again.

  April 26, 2017   Reviewed by Michael T.
Quick and quite accurate service but tricky to edit
The transcription was quite accurate, with only 3 small mistakes and the service was very quick. The editor to make adjustments is quite difficult to navigate. I was able to adjust the text, but couldn't figure out how to adjust the start/end points if the captions.

  February 27, 2017   Reviewed by Shelley
First experience learning curve
First, I learned that even if my topics were separate, to send them as one document. Second, I will give spelling/'style' info within the dictation because the info I'd input into the section identified for such was universally ignored. I had to change every single one.

  January 8, 2017   Reviewed by Jerome
Services not recieved
I paid to have hesitations (ums, uhhs, etc) removed. Didn't happen most of the time. I didn't look into how to contest my bill, as I've already edited the copy.

  December 5, 2016   Reviewed by Corey
Organize the files please!
If I upload twenty voice mails I should receive twenty transcripts in return. I get a complicated thread of emails each with a transcript in no particular order. So to have each one printed out I have to open up this mess of 20 response emails that are in a continuous overlapping thread and try and create order from the havoc. Can you at least put the conversations back in chronological order and send me them all at once? To try and open each of these files in this way is ridiculous!

  November 19, 2016   Reviewed by Steve
A fair start, worthy of another go.
Not used any such service before, took some reworking to get it laid out as I wanted and accurate. A learning experience, I will try you again.

  September 19, 2016   Reviewed by Mary
Satisfactory first experience
No problem with the work done by the transcription staff, just not sure it saved time because I needed to summarize the content in the end.

  July 15, 2016   Reviewed by Ben
Great service but overpriced
$1 per minute adds up quickly. . .too quickly

  June 14, 2016   Reviewed by Mara
Satisfactory given the quick turn around time and price
I think that provide clients a quick turn around time on their projects at a very competitive rate. The quality is satisfactory, however if they could adapt to their client's needs and accept using given templates or style guides, I'm sure that the quality they provide would significantly increase.

  May 26, 2016   Reviewed by Brian
Time saver, but you MUST review every word. is very quick and easy to use. The turn around time for my audio interview was incredibly fast (all files were done in two days, some I got back on the same day). The layout of the output files (Word docs) was easy to read and use. The problem is that the transcriber made some consistently bad choices, like "they moved" when the audio clearly stated "the movement" which just seemed to show a lack of understanding of the gist of what was being said. I had to listen to the whole thing and review the transcript very carefully. Overall, reviewing someone else's inaccurate transcription is still faster than doing your own, especially given how quickly they turn around the files.

  January 11, 2016   Reviewed by Fred
Too many "inaudible" entries that seem very clear on listening to the recording.

  November 30, 2015   Reviewed by Bob
First time using
Having transcribed some of my own interviews, I understand that this is a challenging activity, which is why I am using this service. Although having the transcription done for me was a big help, I found that there were places the transcriber indicated difficulty hearing that seemed clear to me. I also found some outright errors that also seemed silly when I compared the transcript with the audio recording.

  August 29, 2015   Reviewed by Alessandro
Good transcription, high price
I've been trying to use the service to get transcription of emails and other pieces of text that I dictate into my phone during evening walks, or while driving. When I transcribe them myself, by listening to my own voice, I can type the text pretty much in real time, while making a number of corrections. This means that "I am paying Rev $60/h", which for my use case is prohibitively expensive.

  August 9, 2015   Reviewed by stephanie
Couldve been batter
This was the email i sent directly to your company after placing my order. Although my transcript was completed quickly I felt my opinions and questions were not taken into consideration. Nor did the person whom was transcribing it insert the appropriate names therefore I feel as if this couldve been better. Dear Rev, I look forward to receiving my order and I appreciate the discounted orders you have for new customers! I would like to clarify the names Inwhich were noted along with my order, to better help transcribe my recording. With that being said, the first speaker on this audio recording is Stephanie B. (Myself)..  the second speaker on this recording is Joanne R. (Other adult) and the third speaker on this recording is Raelynn B. (Child). Please note,  everything said by the second speaker (Joanne R.) is extremely important as this transcript is being used for court purposes. Also, I am not sure if your company notes in the transcripts emotions (sobbing,Laughing Etc.) If you do not I was hoping you may be able to do so for me? As there are many emotions heard by the third speaker (Raelynn B.) I do look forward to receiving My order as well as continuing to use your services. Thank you for your time.                                     Stephanie Brown

  August 8, 2015   Reviewed by John
Pretty good
Good standard; a few typos, very quick; I was happy.

  August 4, 2015   Reviewed by Rachel
Quick Turnaround but Not Very Accurate
Turnaround was exceptionally quick but unfortunately I had to go over the entire piece because the transcription wasn't very accurate.

  May 30, 2015   Reviewed by Rich
Cheap, but not as accurate as I’d like…
I got a good, quick turnaround of an audio interview transcript. I was impressed with the cost and the fast turnaround time, but, unfortunately, I was disappointed with the accuracy of the transcription. There were whole phrases missing, some transitions glossed over, whole statements that were misheard and, in context, made no sense in the transcript. This is a very important transcript for us, so accuracy was vital. I had to take as much time making corrections as I feel I would have just using voice recognition, or repeating the audio into my iPhone for voice recognition. We’ll give it another try,