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Overall Customer Satisfaction
Based on 4,209 reviews
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January 20, 2017 Reviewed by Will
12 hour turnaround is a lie
UPDATE 3: Amazingly, just 20 hours after it was ordered and 8 hours (a whole working day) after it was supposed to arrive, I now have a transcript. Surprisingly, the quality of the finished product isn't bad. But this in no way makes up for the huge delay to getting it done. As a service that no doubt appeals to freelancers, it's astounding that they don't understand why this is such an issue. If you're a freelancer reading this imagine what would happen if you agreed a deadline with a client and then took over twice the time agreed to produce that work. Without even bothering to tell the client that this would happen until well after the original deadline had passed. This is exactly what you get from Rev. Laughably, they have offered me $10 off my next order. Fortunately, as I paid via PayPal, I should hopefully be able to claim a full refund. UPDATE 2: Customer service has been in touch again and told me the reason for the delay was "a recent influx of orders that have affected all deadlines". In other words, the company freely admits that it's unable to meet the 12 hour turnaround time it uses as its big selling point. To me, that's dangerously close to a scam. So I might get my order completed within 24 hours. If I'm lucky. The worst thing is, the company seems to think that this sort of thing is completely acceptable. Obviously it isn't and I advise anyone needing a quick transcription to look elsewhere. UPDATE: It has now been 19 hours since my order. I've just received an email from customer service telling me that it is currently being worked on and will be ready in 3-4 hours. This raises two issues - the first is that it doesn't take 3-4 hours to transcribe a 25 minute piece of audio. The second is that it's quite clear that not only did Rev miss the 12 hour deadline, but work on my transcription hadn't even started until well after the deadline had passed. Disgraceful is the only word I can think of to describe this service. AVOID THIS COMPANY AT ALL COSTS. Well, it's almost been 18 hours since I uploaded a file for transcription. That's six hours over the promised turnaround time, and there's still no sign of the finished work. I did get an email telling me the service was experiencing delays, but then they didn't even manage to send that until the 12 hour deadline had been and gone. This is my first experience with Rev and it will be my last. If you need urgent work from a company that keeps its promises, then I urge you to look elsewhere. If anyone from Rev bothers reading this, I would suggest you refrain from making promises that you obviously cannot keep.
January 16, 2017 Reviewed by Matt S.
Inaccurate Translations for professional work
They used google translation and my client caught it. Very embarrassing, so I can't trust them again. Rev.com won't give a refund to me that I asked for. They offered to do changes, but how do I know the changes are correct? they asked what parts are wrong, but how do I know what words are wrong without knowing the language? Not worth losing a client over this!
December 12, 2016 Reviewed by Lauren
This service cares only about the quantity of translations they can put out, not the quality. I received a translation of a standard, 1-page Spanish-language transcript from a South American university into English, and the results were a joke. Not only were there blatant mistakes in the Spanish-English translations, but the resulting English grammar was incorrect, with capitalization issues to boot. Some examples: Standard academic phrases such as "notas" were translated as "notes" instead of grades, "Dirección" was translated as "direction" instead of "directory." These are simple translations any native speaker or truly trained translator would not make, but it is clear that Rev does not look for any level of quality in its work, so this was not the case. As far as the English phrasing goes, in one case the translator had combined a 3rd-person singular verb with a 3rd-person plural noun (something like "the cars goes"). I spent about 2 hours sending in corrections to them, and after 2 rounds of corrections I brought this to the attention of Rev.com's support team. They only apologized, but basically said they were not liable and that were unwilling to compensate me for my poor experience through a partial or full refund. I would recommend this service to no one, and I will never use this service again. Horrible quality and even worse customer service. Rev.com is just bad business.
December 12, 2016 Reviewed by Heinz
Fast Turnover, Lacklustre Results
I sent in a long webinar to be captioned. Turnaround time was very fast, but the quality was very bad. I've had to edit about every second line to make it correct. Waste of time and money. Don't use.
November 16, 2016 Reviewed by Jamie
They guaranteed my 11 minute file would be completed within 12 hours, I submitted it and then they emailed me around 10 hours after I ordered to tell me they were going to increase the rate from $1 to $3! Typical bait and switch tactic! Avoid if you can!
November 8, 2016 Reviewed by Sh
Transcriptions had many problems with labeling the speakers in focus group. Speakers were labeled by chance and incorrectly rather than choosing a fictitious name/label for each speaker. So you don't know how many time a specific person has contributed to the discussion.
June 4, 2016 Reviewed by Leah
It was awful.
Multiple things left out and mistyped/wrong
May 12, 2016 Reviewed by Francisco E.
FAILED TO MEET THE TIMELINE, CREDIBILITY!!!
1. This company failed to meet the contract timeline offer at the beginning of the quote to the customer. 2. Document submitted for translation was for US ARMY Soldier submitting a claim to the Department of Veterans Affairs; although the transaction was submitted at 1:09 pm on 9th May 2016 it was not complete on the 10th of May 2016 as originally stated by the contract. We are still waiting on this document as we are about to start the 11th of May 2016. The translation was needed to be emailed to the VA at 1130 am; we did not receive the document until 1135 am. 3. I called to ask about the document and I got numerous excuses. During the conversation with the REV representative, I had to translate the document over the phone which is unethical and unprofessional because the company charged me for their services. I requested a manager to call me which they never did. I would not recommend this company for official or nonofficial translation.
March 26, 2016 Reviewed by Greg
Missed deadline! Not worth it
Was promised 24 hour transcription. After 2 days, I called and they said that it would take an extra day. Going on 4 days now and still nothing back.
October 3, 2015 Reviewed by Brad
They only typed half of the audio. They have promised to complete it, but now I'm getting emails about widespread delays. We'll wait so see if they do the job.
July 17, 2015 Reviewed by Disappointed first time u.
Waiting 5 days to receive my transcript????
I lodged my transcript on Thursday 16 July 2015. When i go to my order history it states: your order is in progress, we are finding a qualified transcriptionist for your order, expected delivery July 20!!!!!!!! Yet on the rev.com website it clearly states: Orders will be delivered within 24 hours as long as the order is placed prior to 2 PM Eastern and the recording is not greater than one hour in length or complex in nature." well that sums up my order! Not happy.
June 9, 2015 Reviewed by ES
Low quality, poor spelling and grammar -- will not use Rev.com again.
We have placed several orders with Rev.com -- this is not based on minimal experience with their work. At one point, the transcriptions were up to par. However, lately the quality of work has been extremely subpar (we are talking no use of MS Word spell check, etc.). We generally order transcriptions -- around the 30 minute mark -- and they are recorded with high clarity via a Yeti microphone and edited with Adobe Audition. So, there's really no excuse. The recording quality is superior. From numerous spelling mistakes, to a lack of basic grammar skills -- the transcriptions we've paid for lately have been hideous (forcing us to re-edit independently). When you explain that the quality level is substandard they reply with a canned autoresponder that says it meets their "internal accuracy" standards and hence they do not remedy the situation. They prefer to send emails back and forth about why they couldn't perform a simple task a 5th grader could achieve. Had they owned up to their errors -- and lack of basic Microsoft Word spell check -- I could be somewhat forgiving. However, we've decided that Rev.com is no longer worth the investment for the quality of work provided. If you have 5 minutes of audio, I'm sure they can handle that with some proficiency. However, if you have anything longer, that requires accuracy, take your business elsewhere. The only upside to Rev.com is that the turnaround is quick, but I'm sure you can find the exact same offering with other online transcription services.
March 14, 2015 Reviewed by Cara H.
Does not deliver as advertised
They advertise 24 turn around time but it has been over 24 hours and I still have not received my order. When I called them after I paid for my order, April guaranteed me 24 hours. I called today and Lisa told me they were backed up. That is not my problem. Do not advertise something you guys cannot deliver! This was my first order and my last. I am going to make sure to tell all my friends never to use this company.
August 27, 2014 Reviewed by Marshall Thompson, Video G.
STILL UNHAPPY WITH REV.COM ORDER
After a video shoot I sent the several hours of the audio portion to Rev.com for transcription. I selected" time stamping" the order. They responded with a document that timestamps every two minutes. This is USELESS for video editing as the timestamp spacing is far too infrequent to be at all usable for an editor or producer. After having my client freak out about the time needed to select soundbites with this useless document, I called them and Rev.com politely responded that they don't DO the timecode transcription I need and there would be no further help - other than a referral to some other company I've never used or heard of - or refund. when I really needed them to stand up as a company, Rev.com utterly failed me, in my opinion. They did keep the money, ha-ha on me. I warn all video producers that if you want audio transcription with usable time code than REV.COM IS NOT THE PLACE TO GO. UPDATE: In all fairness, Rev.com immediately returned my payment via Paypal after I posted my negative review. . Imagine my surprise when I learned that Zencaptions (dot) com - the company you referred me to, in order to start over again on my order from scratch - is "powered by rev.com!" You are the same company! Here Rev.com missed a classic opportunity to help a client in need. What I would REALLY have appreciated as a consumer would have been be for Rev.com to speedily send my original audio data to Zencaptions.com, apply my payment to that order, and quickly turn around a satisfactory product that features the critical FREQUENT TIMECODES THAT MY CLIENT URGENTLY NEEDS. Instead, they simply refunded my money rather than taking the time to walk down the hall to Zencaptions.com
August 23, 2014 Reviewed by Lillian
The transcription was filled with an unreasonable amount of innacuracies.
It took me a half hour just to correct the first 8 minutes of transcribed text before I just gave up. I could have paid the same amount of money to have a friend do it for me and it'd go to someone I could actually trust and communicate with better if they had questions on hard to hear words. I used this site based on a lot of stellar reviews, but I guess that's a lesson learned. Definitely doesn't endear me to ever using an online transcription service ever again. Obviously a lot of other people have had better experiences, but I'm not one of them.
August 7, 2014 Reviewed by Cristofer O.
I am not at all happy
My name is Cristofer Ogando i placed a order on Febuary 14 2014 order number TR0220016031 I paid 54 dollars to get two documents translated from Spanish to English, My divorse paper and my sons birth certificate, the documents were done correctly but the Certification of Translation Accuracy for my sons birth cirtificate has the wrong name on it, therefore the uscis would not accept it for the petition to bring my son here, i understand everyone makes mistakes, but it should have been reviewed before emailing it to me and corrected, now the process for my son to come here is being held up and i paid 54 dollars for nothing, i am very unhappy about this
July 29, 2014 Reviewed by Franke
Good transcription. Bad security hole.
The speed of their service was great. Their transcription had a few glitches -- but not many. This would be a 5 star review except for their new anti-security policy. All translations are sent via email with embedded links -- which is not secure. Since emails are basically like 'postcards in the mail', this is not satisfactory. REV could so easily change their policy, so that people who are concerned about security can log in to the Rev site and download their files...
July 15, 2014 Reviewed by Natasha
I haven't received the transcripts yet
Why are you asking me to review your service when you haven't sent me the transcripts.
June 20, 2014 Reviewed by Ritesh
Not worth the price...
Quite Inaccurate. Sorry, maybe it was the Indian accent...but you guys just couldn't get it right...
June 13, 2014 Reviewed by Jason
Worst transcription service ever
I will never use Rev.com again. I paid to have 5 sets of voice mail recordings transcribed. I even paid extra for verbatum. Instead I got transcriptions that were completely innacurate. Phrases were transcribed that weren't even what was spoken. Words were mispelled all over the place, and many times the word (inaudible) was typed instead where clearly I went back to the VM recordings and I could hear every word. Many words were in fact left out. I had to go back over each file and spend over an hour fixing all the errors. These transcripts were to be provided to a lawyer for legal reasons so the transcripts had to be accurate. But accuracy is the last thing I think Rev.com considered. I paid for verbatum transcripts and yet I received the opposite. It's almost as though they are using some software program to do the transcribing for them instead of a human being actually listening to the recordings and simply typing what they heard. Instead it was as though some software program was guessing what was being said. And if in fact a real human being was actually listening to these VM recordings, than I question whether or not the transcribers speak very good english. Lastly, I was sent non downloadable files that when I clicked on them, I got a message that stated could not be found. This happened with all but 1 of the files. So I had to contact Rev.com personally so they could send me word docs via e mail. Also they state that I would have my transcriptions in 48 hours and yet that wasn't even true. I had to wait for my last file to come in beyond the timeline they promised. Why did I waste money paying someone else to transcribe what I myself had to go back in and fix myself. I should have kept my money and just typed it all up myself. I will NEVER use this company again.