Translation FAQ

Translation Basics
What languages do you translate?

We provide translation services in over 35 languages. We translate from English and into English. Click here to see the list of languages we translate.

How long will it take?
Timing depends on the language and page count. See below:
Languages Page Count Equivalent Words Guaranteed Turnaround
Spanish, French, Portuguese (Brazil), German, Arabic, and Russian 1-3 pages < 750 words 24 hours
4-8 pages 750 - 2000 words 48 hours
9+ pages > 2000 words Request a Quote
All other languages Any size Any size Request a Quote

Note: turnaround times exclude weekends & holidays.
How long will it take?

Our turnaround varies depending on the amount of pages and language translated. You can check out our turnaround times on our FAQ.

Can you translate my document?
Yes, Rev translates all types of documents, ranging from birth certificates for U.S. immigration to technical business manuals.
Who will translate my document?
  • Every document will be reviewed by two different translators.
  • A professional translator will perform the initial translation.
  • A different translator will proofread the translation.
How do you ensure the quality of your translations?
  • We’re very selective and accept less than 10% of the translators that apply.
  • Each translator has successfully completed an extensive screening process. They have been tested in their specific language pair, through multiple choice tests, free answer tests, and by performing certified translations in a timed environment.
  • All of our translators have completed this screening process – both the translator who performs the initial translation and the proofreader.
  • A typical Rev translator has worked as a professional translator for over 5 years.
What's the difference between certified and business translation?
  • Certified is made using our corporate letterhead and comes with a statement of certification (required by some authorities), in PDF format.
  • Business is a high quality translation done on a plain editable Word doc.
  • Both offer the same great Rev quality and service
Can I use a business translation if I need a certified translation?
  • If you need a certified translation, you must order a certified translation.
Can I fax you a document?
  • Sure, our fax number is 415-449-3679
  • For fastest service, we recommend that you scan and upload your documents.
  • If you'd like to place a fax order, simply click Get Started and select "fax it."
Do you do high volume translation?

Yes we can fulfill high volume translation orders. We're one of the fastest growing translation services with 294 satisfied customers including Pfizer, the U.S. Small Business Administration and Boeing. For more information, view our Enterprise Customers page.

How does the translation process work?
Rev follows a four-step process to ensure accuracy and quality:
  1. A project manager reviews the document to match the document type with the same translators’ expertise.
  2. A professional translator performs the initial translation.
  3. A second professional translator will proofread the translation.
  4. The project manager provides a final review of the document.
Is my information secure?
  • Yes – both your documents and your credit card are securely transmitted using 128 bit SSL encryption.
  • We never store your credit card information – we simply pass it securely to our bank who processes the card at the time of your order.
  • Your documents are stored securely on our servers, and only visible to the translators that need to see the document. If you’d ever like us to delete your documents, just let us know.
  • And of course, we’ll never share your information with anyone. Our translators are experienced professionals who have all signed confidentiality agreements.
Do you have offices in my location?

We are an Internet company based in San Francisco, CA. Our orders are delivered via email. You can place your order at your convenience 24 hours a day, 7 days a week.

Pricing
How much does it cost?
  • For certified translations, the cost depends on the amount of pages translated. Our cost is $33 per page so long as the page is fewer than 250 words. Anything more than 250 words on a page would be considered additional pages and priced accordingly at the same rate of $33 per every 250 words.
  • Our business translations are priced by the word. Our price is $0.12 per word with a minimum charge of $20 per order.
Can I get a quote?
  • We are happy to give you a quote. Just submit your request via our quote form and we'll respond quickly with a quote.
Please explain your moneyback guarantee.
  • We will give you a 100% refund if your translation is not accepted by USCIS for any reason whatsoever.
  • We also guarantee that our translations will be accepted by any US government agency or US university that requires a certified translation.
How do I get started?
  • Upload your document.
  • Pay with Visa, MasterCard, American Express, Discover, or PayPal.
  • We'll email you your professional translation. Print it and you're all set.
How do I pay?
  • Rev accepts all major credit cards as well as payment via PayPal.
  • Payment is made at the time of placing your order.
  • For business clients, we do have invoice billing available. Visit our Enterprise Customers page.
Where is my refund?
  • If you were issued a refund or if you cancelled your order, you should receive a confirmation email with the payment and refund details for your order.
  • The refund may take several business days to post.
Support/Questions About My Order
What is the status of my order?
  • You can check the status of your order online if you have registered an account with us.
  • Otherwise, we will be happy to provide you the status of your order at any time during our business hours (9am-9pm EST). Feel free to call any of our friendly support reps at 888-369-0701 and provide them with your order number and they will be happy to provide you with a status of your order.
How do I modify/cancel my order?
  • You can cancel your order if the translation has not yet been started. Sign In to your account, visit My Orders, go to the order you want to cancel and click “Cancel This Order”.
  • If you would like to add or delete files from your order, Contact Us and someone will be happy to assist you.
How do I get a receipt for my order?
  • The confirmation email sent to you when you first placed your order is also your receipt.
  • Contact Us if you have additional questions about your receipt.
Why is my order late?
  • Sometimes our translators encounter problems deciphering a document either due to the quality of the handwritten elements or the clarity of the image/scan. This is why we ask our customers to type out any personal names mentioned in their documents and to provide as high quality an image as possible.
  • There may be a delay in finding the right translator for the order, especially with less common languages (languages other than Spanish, French, Portuguese (Brazil), German, Arabic, and Russian).
How do I request a revision on my translation?

Revisions are as easy as 1-2-3:

  1. Just request your correction by responding to the same email you received your order.
  2. Your support representative will quickly pass the request along to the SAME translator that worked on your order, and your translator will be happy to make your revisions promptly.
  3. The support rep will deliver these back to you as soon as they receive them.
How can I reset my password if I have forgotten it?

Go to our Sign in page (http://www.rev.com/account/login) and click "Forgot your password?".

How can I open the version of the Microsoft Word file that you sent?

If you have an older version of Microsoft Word, you can download the an add-on to enable you to open documents created by the latest versions here (http://www.microsoft.com/en-us/download/details.aspx?id=3).

You may also be able to open them through Microsoft Office Web Apps (http://office.microsoft.com/en-us/web-apps/).

What can I do if I am having trouble reading non-Latin characters in my completed translation?

Different languages may require various character sets or fonts to be installed on your computer. Here (http://www.ehow.com/how_8221854_japanese-fonts-microsoft-word.html) are instructions for how this can be done for Japanese. Similar steps may be taken for any other language.

Certified Translation for U.S. Immigration (USCIS) and Universities
What is a certified translation?
  • A certified translation is a translation accompanied by a signed statement from the translator, that attests to the thoroughness and accuracy of the translation, but not the validity of the original document.
Do you provide Certified Translations?

Absolutely. We provide 100% guaranteed Certified Translations. Rev is certified by the American Translation Association (ATA) and all our certified translations are accompanied by a "Certification of Translation Accuracy" which attests the validity of its accompanying translation.

What will my certified translation look like?
  • Certified translations may not fully reproduce the formatting and appearance of the original document (tables, coloring, stamps) and may not be in your preferred phrasing.
Who requires a certified translation?
What is USCIS?
What does USCIS require?
  • The translator must certify that the transaction is accurate.
  • The translator must certify that he/she is competent to translate.
  • The certification should include the translator's name, signature, address, and the date of certification.
  • Read more about our certified translation for the USCIS here.
Mailing and Notarization
Can you mail certified translations?
  • No, and we pass on the savings to you.
  • We like email, and our clients tell us they prefer it.
  • We’ll send your certified translation as a PDF file.
Do you notarize documents?
  • No we are currently not offering this service but may do so in the future.
  • Learn more about notarization here or visit the USCIS website.

Check Order Status

You can check on the status of your order by logging in to your account.

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Need assistance?

support@rev.com

888-369-0701
(Open 9AM - 9PM EST)


For Businesses

Have long-term recurring needs? Require monthly billing?

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