Translation FAQ

Translation Basics
What languages do you translate?

We provide translation services in over 35 languages. We translate from English and into English. Click here to see the list of languages we translate.

How long will it take?
Timing depends on the language and page count. See below:
Languages Page Count Equivalent Words Guaranteed Turnaround
Spanish, French, Portuguese (Brazil), German, Arabic, and Russian 1-3 pages < 750 words 24 hours
4-8 pages 750 - 2000 words 48 hours
9+ pages > 2000 words Request a Quote
All other languages Any size Any size Request a Quote

Note: turnaround times exclude weekends & holidays.
How long will it take?

Our turnaround varies depending on the amount of pages and language translated. You can check out our turnaround times on our FAQ.

How do you translate so quickly?
  • We know that speed is important to you.
  • Rev is one of the largest online translation service providers. We have hundreds of translators standing by to work on your order.
Can you translate my document?
Yes, Rev translates all types of documents, ranging from birth certificates for U.S. immigration to technical business manuals.
Who will translate my document?
  • A professional translator will perform the translation.
How do you ensure quality?
  • We’re very selective and accept less than 10% of the translators that apply.
  • Each translator has successfully completed an extensive screening process. They have been tested in their specific language pair, through multiple choice tests, free answer tests, and by performing certified translations in a timed environment.
  • A typical Rev translator has worked as a professional translator for over 5 years.
What's the difference between certified and business translation?
  • Certified is made using our corporate letterhead and comes with a statement of certification (required by some authorities), in PDF format.
  • Business is a high quality translation done on a plain editable Word doc.
  • Both offer the same great Rev quality and service
Can I use a business translation if I need a certified translation?
  • If you need a certified translation, you must order a certified translation.
Can I fax you a document?
  • No, we do not accept faxes.
Do you do high volume translation?

Yes we can fulfill high volume translation orders. We're one of the fastest growing translation services with 294 satisfied customers including Pfizer, the U.S. Small Business Administration and Boeing. For more information, view our Enterprise Customers page.

How does the translation process work?
After you place your order your document is reviewed and a translator with relevant expertise begins carefully working on your order. The work is then double checked for accuracy and the final product is sent to you in an email.
How do you keep my information secure?
  • Your files are securely stored and transmitted using 128-bit SSL encryption, the highest level of security available. We also never store credit card information - we simply pass it securely to our bank for safe-keeping.
  • We will never share your files or personal information with anyone outside of Rev. Files are visible only to the professionals who have signed strict confidentially agreements. If you'd ever like us to delete your files, just let us know.
Do you have offices in my location?

We are an Internet company based in San Francisco, CA. Our orders are delivered via email. You can place your order at your convenience 24 hours a day, 7 days a week.

Pricing
How much does it cost?
  • For certified translations, the cost depends on the amount of pages translated. Our cost is $27 per page. A page is defined as: 250 words or fewer (including numbers), one-sided, and letter-size (8.5" x 11") or A4 dimensions or smaller. An excess of 250 words on a page would be considered additional pages and priced accordingly at the same rate of $27 per every 250 words.
  • Our business translations are priced by the word. Our price is $0.10 per word with a minimum charge of $20 per order. Numbers are included in our word count.
Can I get a quote?
  • We are happy to give you a quote. Just submit your request via our quote form and we'll respond quickly with a quote.
Please explain your moneyback guarantee.
  • We will give you a 100% refund if your translation is not accepted by USCIS for any reason whatsoever.
  • We also guarantee that our translations will be accepted by any US government agency or US university that requires a certified translation.
How do I get started?
  • Upload your document.
  • Pay with Visa, MasterCard, American Express, Discover, or PayPal.
  • We'll email you your professional translation. Print it and you're all set.
How do I pay?
  • Rev accepts all major credit cards as well as payment via PayPal.
  • Payment is made at the time of placing your order.
  • For business clients, we do have invoice billing available. Visit our Enterprise Customers page.
Where is my refund?
  • If you were issued a refund or if you cancelled your order, you should receive a confirmation email with the payment and refund details for your order.
  • The refund may take several business days to post.
Support/Questions About My Order
What is the status of my order?
After login, you can easily check the status of your order here.
How do I modify/cancel my order?
  • You can cancel your order if the translation has not yet been started. Sign In to your account, visit My Orders, go to the order you want to cancel and click "Cancel This Order".
  • You can add or delete files from your order if the translation has not been started yet. Contact Us and someone will be happy to assist you.
How do I get a receipt for my order?
  • The confirmation email sent to you when you first placed your order is also your receipt.
  • Contact Us if you have additional questions about your receipt.
Why is my order late?
  • Sometimes our translators encounter problems deciphering a document either due to the quality of the handwritten elements or the clarity of the image/scan. This is why we ask our customers to type out any personal names mentioned in their documents and to provide as high quality an image as possible.
  • There may be a delay in finding the right translator for the order, especially with less common languages (languages other than Spanish, French, Portuguese (Brazil), German, Arabic, and Russian).
How do I request a revision on my translation?

Revisions are as easy as 1-2-3:

  1. Just request your correction by responding to the same email you received your order.
  2. Your support representative will quickly pass the request along to the SAME translator that worked on your order, and your translator will be happy to make your revisions promptly.
  3. The support rep will deliver these back to you as soon as they receive them.
How can I reset my password if I have forgotten it?

Go to our Sign in page (http://www.rev.com/account/login) and click "Forgot your password?".

How can I open the version of the Microsoft Word file that you sent?

If you have an older version of Microsoft Word, you can download the an add-on to enable you to open documents created by the latest versions here (http://www.microsoft.com/en-us/download/details.aspx?id=3).

You may also be able to open them through Microsoft Office Web Apps (http://office.microsoft.com/en-us/web-apps/).

What can I do if I am having trouble reading non-Latin characters in my completed translation?

Different languages may require various character sets or fonts to be installed on your computer. Here (http://www.ehow.com/how_8221854_japanese-fonts-microsoft-word.html) are instructions for how this can be done for Japanese. Similar steps may be taken for any other language.

Certified Translation for U.S. Immigration (USCIS) and Universities
What is a certified translation?
A certified translation is a translation accompanied by a signed statement from Rev, which attests to the thoroughness and accuracy of the translation, but not the validity of the original document.
Do you provide Certified Translations?

Absolutely. We provide 100% guaranteed Certified Translations. All of our certified translations are accompanied by a "Certification of Translation Accuracy" which attests the validity of its accompanying translation.

What will my certified translation look like?
  • Certified translations may not fully reproduce the formatting and appearance of the original document (tables, coloring, stamps) and may not be in your preferred phrasing.
Who requires a certified translation?
What is USCIS?
What does USCIS require?
  • The translator must certify that the transaction is accurate.
  • The translator must certify that he/she is competent to translate.
  • The certification should include the translator's name, signature, address, and the date of certification.
  • Read more about our certified translation for the USCIS here.
How do you guarantee USCIS acceptance?
  • We will provide a full refund of your translation cost if it is not accepted by USCIS.
Mailing and Notarization
Can you mail certified translations?
  • Yes, we mail your translations as part of our notarization option.
  • Select the notarized and mailed option on the order form, and we will mail your translation within the United States via USPS Priority Mail for $20.00.
Do you notarize documents?
  • Yes. The majority of translations do not need to be notarized, but if you would like your documents notarized for any reason, we can do this for you for $20.00 per document.
  • Documents notarized in California require only an ink stamp. We do not provide embossed seals.
  • Learn more about whether or not you need notarization here.
Can you mail a copy of my original document?

No, we cannot include copies of your original documents. Only your translations will be mailed and/or notarized.

Check Order Status

You can check on the status of your order by logging in to your account.

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Need assistance?

support@rev.com

888-369-0701
(Open 9AM - 9PM ET)


For Businesses

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