Translation FAQ

• Every document will be reviewed by two different translators.
• A professional translator will perform the initial translation.
• A different translator will proofread the translation.

• We’re very selective and accept less than 10% of the translators that apply.
• Each translator has successfully completed an extensive screening process. They have been tested in their specific language pair, through multiple choice tests, free answer tests, and by performing certified translations in a timed environment.
• All of our translators have completed this screening process – both the translator who performs the initial translation and the proofreader.
• A typical Rev translator has worked as a professional translator for over 5 years.

• Certified is made using our corporate letterhead and comes with a statement of certification (required by some authorities), in PDF format.
• Business is a high quality translation done on a plain editable Word doc.
• Both offer the same great Rev quality and service

• If you need a certified translation, you must order a certified translation.

• Sure, our fax number is 415-449-3679
• For fastest service, we recommend that you scan and upload your documents.
• If you'd like to place a fax order, simply click Get Started and select "fax it."

Yes we can fulfill high volume translation orders. We're one of the fastest growing translation services with 294 satisfied customers including Pfizer, the U.S. Small Business Administration and Boeing. For more information, view our Enterprise Customers page.

1. A project manager reviews the document to match the document type with the same translators’ expertise.
2. A professional translator performs the initial translation.
3. A second professional translator will proofread the translation.
4. The project manager provides a final review of the document.

• Yes – both your documents and your credit card are securely transmitted using 128 bit SSL encryption.
• We never store your credit card information – we simply pass it securely to our bank who processes the card at the time of your order.
• Your documents are stored securely on our servers, and only visible to the translators that need to see the document. If you’d ever like us to delete your documents, just let us know.
• And of course, we’ll never share your information with anyone. Our translators are experienced professionals who have all signed confidentiality agreements.

We are an Internet company based in San Francisco, CA. Our orders are delivered via email. You can place your order at your convenience 24 hours a day, 7 days a week.

• For certified translations, the cost depends on the amount of pages translated. Our cost is $33 per page so long as the page is fewer than 250 words. Anything more than 250 words on a page would be considered additional pages and priced accordingly at the same rate of $33 per every 250 words.
• Our business translations are priced by the word. Our price is $0.12 per word with a minimum charge of $20 per order.

• We are happy to give you a quote. Just submit your request via our quote form and we'll respond quickly with a quote.

• We will give you a 100% refund if your translation is not accepted by USCIS for any reason whatsoever.
• We also guarantee that our translations will be accepted by any US government agency or US university that requires a certified translation.

• Upload your document.
• Pay with Visa, MasterCard, American Express, Discover, or PayPal.
• We'll email you your professional translation. Print it and you're all set.

• Rev accepts all major credit cards as well as payment via PayPal.
• Payment is made at the time of placing your order.
• For business clients, we do have invoice billing available. Visit our Enterprise Customers page.

• If you were issued a refund or if you cancelled your order, you should receive a confirmation email with the payment and refund details for your order.
• The refund may take several business days to post.

• You can check the status of your order online if you have registered an account with us.
• Otherwise, we will be happy to provide you the status of your order at any time during our business hours (9am-9pm EST). Feel free to call any of our friendly support reps at 888-369-0701 and provide them with your order number and they will be happy to provide you with a status of your order.

• You can cancel your order if the translation has not yet been started. Sign In to your account, visit My Orders, go to the order you want to cancel and click “Cancel This Order”.
• If you would like to add or delete files from your order, Contact Us and someone will be happy to assist you.

• The confirmation email sent to you when you first placed your order is also your receipt.
• Contact Us if you have additional questions about your receipt.

• Sometimes our translators encounter problems deciphering a document either due to the quality of the handwritten elements or the clarity of the image/scan. This is why we ask our customers to type out any personal names mentioned in their documents and to provide as high quality an image as possible.
• There may be a delay in finding the right translator for the order, especially with less common languages (languages other than Spanish, French, Portuguese (Brazil), German, Arabic, and Russian).

Go to our Sign in page (http://www.rev.com/account/login) and click "Forgot your password?".

If you have an older version of Microsoft Word, you can download the an add-on to enable you to open documents created by the latest versions here (http://www.microsoft.com/en-us/download/details.aspx?id=3).

You may also be able to open them through Microsoft Office Web Apps (http://office.microsoft.com/en-us/web-apps/).

Different languages may require various character sets or fonts to be installed on your computer. Here (http://www.ehow.com/how_8221854_japanese-fonts-microsoft-word.html) are instructions for how this can be done for Japanese. Similar steps may be taken for any other language.

• A certified translation is a translation accompanied by a signed statement from the translator, that attests to the thoroughness and accuracy of the translation, but not the validity of the original document.

Absolutely. We provide 100% guaranteed Certified Translations. Rev is certified by the American Translation Association (ATA) and all our certified translations are accompanied by a "Certification of Translation Accuracy" which attests the validity of its accompanying translation.

• Certified translations may not fully reproduce the formatting and appearance of the original document (tables, coloring, stamps) and may not be in your preferred phrasing.

• USCIS
• Most foreign governments
• Universities
• Employers

• USCIS stands for US Citizenship and Immigration Services. It is part of the Department of Homeland Security, and used to be called the INS. USCIS processes green card and visa applications.

• The translator must certify that the transaction is accurate.
• The translator must certify that he/she is competent to translate.
• The certification should include the translator's name, signature, address, and the date of certification.
• Read more about our certified translation for the USCIS here.

• No, and we pass on the savings to you.
• We like email, and our clients tell us they prefer it.
• We’ll send your certified translation as a PDF file.

• No we are currently not offering this service but may do so in the future.
• Learn more about notarization here or visit the USCIS website.