Transcription FAQ

Rev charges $1 per minute of audio. For example, a 30 minute clip costs $30.00. Timestamps and verbatim are options that cost $0.25 per minute each. There is no additional charge for multiple speakers and there is no sales tax. We round up all audio to the nearest whole minute.

Audio files under 60 minutes long with good quality audio are typically delivered within two business days, often much faster. For longer recordings or recordings with poor audio quality, it may take longer. Want a turnaround estimate? Contact Us.

Yes, we offer two-minute interval timestamps as an option when you place your order for an additional charge of $0.25 per minute.

We have transcriptionists from a variety of backgrounds. If you have special requests as to the background of the transcriptionists, just write this in the comments section when you place your order and our support team will direct your project to the appropriate agents.

We can transcribe multi-speaker files and we charge the same price: $1 per minute. We indicate "speaker 1", "speaker 2", etc. where possible, or “male” and “female”.

No. We keep things simple and have only one low price for everyone, $1 per minute.

Yes! Call our support team at 888-369-0701 for details. Also, visit our Enterprise and API pages. We offer invoice billing for qualified clients.

No – we currently only transcribe to and from English.

We keep all client information confidential - it is our solemn duty. Some clients require additional documentation via a non-disclosure agreement (NDA). We are happy to sign your NDA, or we can supply one for you. Contact Us.

We accept audio and video recordings in MP3, MP4, WMV, AIF, M4A, MOV, AVI, VOB, AMR, WMA, OGG, and WAV. We do not currently accept physical media (tapes, CDs, SD cards, etc.) If you have a file in a format other than those listed here, please Contact Us. We also accept links to streaming video and audio files available on the web.

Visit your favorite search engine and type in "Free software convert [file type initial] to [file type final]"

Absolutely – our professional transcriptionists sign non-disclosure agreements and your files and credit card information are securely transmitted using 128-bit SSL encryption, the highest level of security available.

We never store your credit card information – we simply pass it securely to our bank which processes the card at the time of your order.

If you'd ever like us to delete your recordings, just let us know. And, of course, we'll never share your information with anyone.

Just click here to get started. Our online order process takes just minutes to complete.

We use only professional transcriptionists to maximize quality. We do not use automated transcription software.

Each transcript is reviewed by two professional agents to ensure quality and accuracy. Rev guarantees a minimum of 98% accuracy.

All transcripts are delivered as Microsoft Word documents.

We edit filler words such as "uhh" and "umm" to best represent the integrity of the recording. However, we do not edit grammatical errors as we only transcribe the audio as is. You may request verbatim transcription as an optional add-on to your order if you prefer to have all filler words included, for an additional fee of $0.25 per minute.

Yes – we make reference to each individual speaker and keep the reference consistent throughout the transcript. If the recording has more than four speakers, speakers may be referenced as Male or Female rather than individually numbered.

The default transcript edits out filler words such as "uhh" and "umm" as this is the most popular and easiest to read format for our clients. You may select the verbatim option during checkout if you prefer to have all filler words included, for an additional fee of $0.25 per minute.

Some orders can take longer than 48 hours to complete. Some causes of slower delivery include:

• Audio has heavy accents or low quality and is difficult for our team to hear.
• If you upload large files (e.g., uncompressed audio or video), we have to shrink the files (you can convert to MP3 yourself using free software from the web).
• Audio has multiple speakers, which takes longer to process

We send you transcripts in Microsoft Word format so that you can make quick edits yourself. If you need extensive changes, please Contact Us.

Yes! Just visit www.rev.com/account/register

Go to our Sign in page (http://www.rev.com/account/login) and click "Forgot your password?".

If you have an older version of Microsoft Word, you can download the an add-on to enable you to open documents created by the latest versions here (http://www.microsoft.com/en-us/download/details.aspx?id=3).

You may also be able to open them through Microsoft Office Web Apps (http://office.microsoft.com/en-us/web-apps/).